ForumKlagesagerpowbet tilbagetrækning

powbet tilbagetrækning

3 måneder siden af jesustorna01
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3 måneder siden

Hej, jeg har penge i PowBet, og de annullerer dem alle. Jeg foretager pengehævninger, og de annullerer dem alle. Bagefter

Jeg går til verifikation, og den fortæller mig, at jeg ikke er verificeret, og jeg taler med dem, og de fortæller mig, at de ikke har brug for noget, og de vil ikke lade mig verificere mig selv. Jeg vil hæve de penge, jeg har lagt ind. Jeg fik ingen bonus eller noget, jeg vil bare have mine penge tilbage, og jeg er desperat, tak

Automatisk oversættelse:
jesustorna01
3 måneder siden

Hi!

They explained the reason? May be you have duplicate account or use VPN? It is impossible just to close the account without explaining the reason

becksback
3 måneder siden

Hej, ingenting, de fortæller mig ikke årsagen eller noget.

Automatisk oversættelse:
3 måneder siden

I have the experience when my account was closed just "per administartion desicion", i think because i won more than 15000, but they closed account (it was in another casino) after cashout of my money

3 måneder siden

Nej, jeg er ikke verificeret, og de fortæller mig, at de ikke har brug for bekræftelse eller noget, og de fortæller mig ikke, hvorfor de annullerer mine penge.

Automatisk oversættelse:
jesustorna01
3 måneder siden

Since you managed to submit the complaint on your own, I'd say we have some time to dig further into your issue, even here on the forum.

May I ask you what the last thing you spoke about with anyone from the casino was? Don't hesitate to share a screenshot of the conversation or email. Which games did you play? Did anything unusual happen?

Maybe there was some clue to this mystery. I have to admit that it sounds like the casino simply didn't want to deal with you, but let's not make a hasty assumption.

Let me know, please.


3 måneder siden

Det sidste, jeg talte om, var gennem den livechat, de tilbyder fra Powbet, og bad om forklaringer på, hvorfor jeg havde endnu en dårlig tilbagetrækning. Fra Powbet fortæller de mig, at jeg skal vente 1-3 dage, og de fortæller mig ikke andet, og de giver mig heller ikke forklaringer eller detaljer om tilbagetrækningen.

Jeg spillede et sportsvæddemål og vandt uden at tage nogen bonusser eller noget lignende.

Automatisk oversættelse:
3 måneder siden

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3 måneder siden

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3 måneder siden

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Jeg sender dem en e-mail, dagene går, og jeg modtager ikke noget svar.

Automatisk oversættelse:
jesustorna01
3 måneder siden

Hi, it's definitely not right if the casino doesn't communicate with you and doesn't answer you and doesn't even give you a reason why you still don't have your withdrawal and it's pending. I see that you have uploaded your money via sports betting and unfortunately we at CasinoGuru do not deal with that, so I think that the complaint you have filed will probably not be successful. 

However, I can try to help you in advance and I will post you links where you can try to file a complaint as well.

You can find them here:


https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you go for it, let me know how it goes and whether you got your money or not. 

Redigeret af forfatter 3 måneder siden
2 måneder siden

lykkedes det dig at få dine penge til sidst??

Automatisk oversættelse:
Veronica10
2 måneder siden

Kindly use the reply button whenever you'd like to write, or ask a question, so the correct person could get notified. Thank you.

3 uger siden

I am having the same problem. I write to the Live-Chat every day and they have no answer why the financial department has not completed my verification. I also asked for contact to a gaming commission which they are subjected and they will not answer me. They give me their email address VIP@powbet.com

Jaro
3 uger siden

Jeg har det samme problem med POWBET. De udsætter svaret på min certificering hver uge. Jeg sendte alle dokumenterne. De siger 3 dage, men det tog uger.

Automatisk oversættelse:
lferg49
3 uger siden

Hello, did the casino tell you any reason why it takes so long and why you haven't completed the verification yet ? Is there something wrong with your documents and have they been rejected or has there been no progress since you sent them ? 

Anyway, if you say it's been going on for a few weeks, then I'd recommend you to file a complaint here on this link and we'll see what can be done. 

Also, if you want to know what you can expect from this process, just take a look at this guide - Complaint Resolution Centre.

I hope you will be able to verify and take your money out. 

3 uger siden

Powbet don't keep up their own end of the deal. I had withdrawal issues for month and they did nothing about it until I was able to hire a firm ( hyper capital limited ) who put them under pressure until I got my money back.

valentinekaren56
3 uger siden

I am really glad you found some help with that and got your money. Next time, if you find yourself in need of help, please let us know. Please read about our complaint resolution center over here.

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