Hej, jeg har penge i PowBet, og de annullerer dem alle. Jeg foretager pengehævninger, og de annullerer dem alle. Bagefter
Jeg går til verifikation, og den fortæller mig, at jeg ikke er verificeret, og jeg taler med dem, og de fortæller mig, at de ikke har brug for noget, og de vil ikke lade mig verificere mig selv. Jeg vil hæve de penge, jeg har lagt ind. Jeg fik ingen bonus eller noget, jeg vil bare have mine penge tilbage, og jeg er desperat, tak
Hi!
They explained the reason? May be you have duplicate account or use VPN? It is impossible just to close the account without explaining the reason
Hej, ingenting, de fortæller mig ikke årsagen eller noget.
I have the experience when my account was closed just "per administartion desicion", i think because i won more than 15000, but they closed account (it was in another casino) after cashout of my money
Nej, jeg er ikke verificeret, og de fortæller mig, at de ikke har brug for bekræftelse eller noget, og de fortæller mig ikke, hvorfor de annullerer mine penge.
Since you managed to submit the complaint on your own, I'd say we have some time to dig further into your issue, even here on the forum.
May I ask you what the last thing you spoke about with anyone from the casino was? Don't hesitate to share a screenshot of the conversation or email. Which games did you play? Did anything unusual happen?
Maybe there was some clue to this mystery. I have to admit that it sounds like the casino simply didn't want to deal with you, but let's not make a hasty assumption.
Let me know, please.
Det sidste, jeg talte om, var gennem den livechat, de tilbyder fra Powbet, og bad om forklaringer på, hvorfor jeg havde endnu en dårlig tilbagetrækning. Fra Powbet fortæller de mig, at jeg skal vente 1-3 dage, og de fortæller mig ikke andet, og de giver mig heller ikke forklaringer eller detaljer om tilbagetrækningen.
Jeg spillede et sportsvæddemål og vandt uden at tage nogen bonusser eller noget lignende.
Jeg sender dem en e-mail, dagene går, og jeg modtager ikke noget svar.
Hi, it's definitely not right if the casino doesn't communicate with you and doesn't answer you and doesn't even give you a reason why you still don't have your withdrawal and it's pending. I see that you have uploaded your money via sports betting and unfortunately we at CasinoGuru do not deal with that, so I think that the complaint you have filed will probably not be successful.
However, I can try to help you in advance and I will post you links where you can try to file a complaint as well.
You can find them here:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you go for it, let me know how it goes and whether you got your money or not.
lykkedes det dig at få dine penge til sidst??
Kindly use the reply button whenever you'd like to write, or ask a question, so the correct person could get notified. Thank you.
I am having the same problem. I write to the Live-Chat every day and they have no answer why the financial department has not completed my verification. I also asked for contact to a gaming commission which they are subjected and they will not answer me. They give me their email address VIP@powbet.com
Jeg har det samme problem med POWBET. De udsætter svaret på min certificering hver uge. Jeg sendte alle dokumenterne. De siger 3 dage, men det tog uger.
Hello, did the casino tell you any reason why it takes so long and why you haven't completed the verification yet ? Is there something wrong with your documents and have they been rejected or has there been no progress since you sent them ?
Anyway, if you say it's been going on for a few weeks, then I'd recommend you to file a complaint here on this link and we'll see what can be done.
Also, if you want to know what you can expect from this process, just take a look at this guide - Complaint Resolution Centre.
I hope you will be able to verify and take your money out.
Powbet don't keep up their own end of the deal. I had withdrawal issues for month and they did nothing about it until I was able to hire a firm ( hyper capital limited ) who put them under pressure until I got my money back.
I am really glad you found some help with that and got your money. Next time, if you find yourself in need of help, please let us know. Please read about our complaint resolution center over here.
Jeg har indbetalt over 1500€ og har hævet 500€. Mine penge har været i bero i 5 dage, og svarene er altid de samme
Fik du dine penge til sidst?
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
