Hej, jeg besluttede mig for at tilmelde mig denne hjemmeside efter at have kigget online efter anmeldelser, som hjemmesiden laver af sociale casinoer. Jeg oprettede en konto og tilmeldte mig og gik til support for at spørge om minimumsbeløbet for indløsning og KYC-verifikation. Jeg gennemførte alt dette og besluttede mig for at købe en pakke og spille. De rådede mig til at kontakte dem, når jeg var klar til at indløse, og de ville hjælpe mig med processen, når jeg nåede minimumsbeløbet, som var $50. På det tidspunkt, jeg kontaktede dem, kunne de hjælpe mig med processen, og jeg fik det ret hurtigt, og jeg bad om en e-mail for at lave en anmeldelse. På det tidspunkt syntes jeg, at alt gik glat og godt, så jeg gik efter anmeldelsen. Den anden dag besluttede jeg mig for at spille på siden igen og købte en lille pakke. Jeg fik omkring 30 dollars. De har denne udbyder, som jeg kender fra No Limit Coins og Tao Fortune, kaldet Net Game. Jeg spillede Big Catch Bonanza-spillet og besluttede mig for at satse 0,40 dollars. Jeg nåede helt til runde 10, og en fisk på 400 dollars kom ud, hvilket gav mig 4000. Da det var første gang, jeg vandt stort på denne hjemmeside, besluttede jeg mig for at kontakte support for at finde ud af, hvad det maksimale beløb, jeg kunne indløse, var. Supporten vendte derefter tilbage til mig og fortalte mig, at de ud fra deres vilkår og betingelser mener, at jeg kun må have 2500 fra én spillerunde. Jeg sagde, at jeg aldrig havde hørt om denne regel, hvor man kun er begrænset til 2500. De fortalte mig, at det er en konkurrenceregel, som alle casinoer har, og at da jeg vandt i kun én runde, må jeg beholde 2500, og resten bliver annulleret. Jeg sagde, at det ikke giver mening. Jeg sagde, at andre sider, jeg spillede på, havde et meget større beløb end dette i én runde, og at jeg var i stand til at få hele beløbet. De fortalte mig det ikke, da jeg kun ville have det fra én runde. Det var ikke at spille flere spil. Det er grunden til, at de sagde, at hvis jeg spillede flere spil og fik op til 4000, så ville hele mit beløb være berettiget til at indløse. Jeg gik til et par andre casinoer, sociale casinoer, og jeg stillede dem det samme spørgsmål om at vinde et stort beløb, og de fortalte mig, at hvis jeg vandt 4000 i kun ét spil, ville hele beløbet være på min konto, så jeg kunne indløse det. Jeg skulle bare finde ud af, hvad min grænse er for, hvad jeg kan indløse, og jeg skulle indløse det beløb pr. dag, indtil jeg havde trukket alle mine penge. Jeg spurgte dem ikke, hvad med jeres high rollers. I fortæller mig, at hvis de vandt 10.000 og ét spin i ét spil, har de kun ret til 2500 af det. Jeg sagde, at det ikke giver mening, fordi der på jeres loginside står store gevinster, og der er folk med sekscifrede beløb. I har endda på jeres hjemmeside det beløb, I kan satse i forhold til, hvad I bruger. Der er folk, der satser 100 dollars eller mere, muligvis vinder mere end det, jeg vandt i én runde, og I fortæller mig, at det er reduceret. De fortsatte derefter med at fortælle mig, at de var ved at hæve det resterende beløb og kun efterlade mig 2500, hvilket de gjorde. Jeg har et skærmbillede af notifikationen om, at de trækker 1675. De fortalte mig, at jeg kun kan hæve 600 om dagen pr. VIP-niveau, som er bronze. De fortalte mig derefter, at jeg kunne have anmodet om at hæve 3000 dollars, men da jeg kun havde brugt i alt 100 dollars overtid, ville den anmodning muligvis ikke blive imødekommet, hvilket stadig ikke giver mening. Jeg gik til deres vilkår og betingelser, og det eneste jeg ser deroppe er, hvor det står, at man kun er begrænset til en maksimal indløsningsgrænse på 2500. Der stod ingenting om spilgrænsen. Det står også, at Florida-brugere kun kan vinde 5000 dollars i én spilrunde. Hvordan er det muligt at vinde 5000 dollars i én spilrunde endnu? Du fortæller mig, at jeg kun er berettiget til 2500 dollars fra én spilrunde. Konklusionen er, at jeg ikke ved, hvad jeg skal gøre. Jeg er bange for, at de prøver at få mig til at give mig pengene, fordi de nu fortæller mig, at min indløsning er under gameplay-gennemgang. Det er meget mistænkeligt.
Hello, I decided to sign up for this website after looking online after the review that this website does on social casinos. I made an account and signed up and went to support to ask about the minimum to redeem and the KYC verification. I completed all of that and decided to buy a package and play. They advised me to reach out whenever I was ready to redeem and they will help me with the process once I got to the minimum which was $50 at the time I reached out to them they was able to help me with the process and I got it fairly fast and I was asking an email to do a review well at the time I thought everything went smooth and good so I did left for review well the other day I decided to play on the site again and I bought a small package. I got up to like 30 bucks. They have this provider that I’m familiar with from no limit coins and Tao fortune called Net Game. I went to play the big catch Bonanza game and decided to bet $.40 well I got all the way to the times 10 round and a $400 fish came out giving me 4000 since this was my first time winning big on this website, I decided to reach out to support to find out what the max amount that I can redeem. Support then came back to me and told me that they believe from their terms and conditions that I am only allowed to have 2500 from one game round. I said I never heard of this rule where you’re only limit to 2500. They told me that it is a sweepstakes rule that all casinos have and that since I won that from only one round I get to keep 2500 and the rest is voided. I said this doesn’t make sense. I said other sites I played on I one big bigger amounts than this and one round and I was able to get the whole amount. They didn’t told me since I only want it from one round. It wasn’t playing multiple games. That’s the reason why they said other than that if I was playing multiple games and got up to 4000 then my whole amount would be eligible to redeem. I went to a few other casinos social casinos that is and I asked them the same question about winning a big amount and they told me that if I won 4000 from one game only that that whole amount would be in my account to redeem I would just have to find out what my limit is that I can redeem and I would have to redeem that amount per day until I took all my money off. I didn’t proceeded to ask them what about your high rollers you’re telling me that if they won 10 K and one spin from one game that they’re only entitled to 2500 of that I said it doesn’t make sense because on your login page it has big wins and there are people with six figure amounts you even have on your website the amount that you can bet per what you spend there are people betting $100 or more, possibly winning more than what I won and one round and you’re telling me that is reduced. They then proceeded to tell me that there was about to withdraw the remaining amount and only leave me 2500 which they did. I have a screenshot of the notification of them debiting 1675. They told me that I can only make a withdrawal of 600 a day per my VIP tier which is bronze. They then told me that I could have made a request to withdraw 3K but since I only spent a total of $100 overtime that that request might not be granted, which still doesn’t make sense I went to their terms and conditions, and the only thing I see up there is where it says you’re only limit to a 2500 max redeem limit. It didn’t say nothing about gameplay limit. It also says that Florida users can only win 5K and one game round. How is it possible to win 5K in one game round yet? You’re telling me I’m only entitled to 2500 from a one game round bottom line is I don’t know what to do. I’m scared that they are trying to get me from giving me the money because now they’re telling me that my redemption is under gameplay review. This is very suspicious.





