Problemer med PARIMATCH-kontobekræftelse

God eftermiddag

Jeg er meget ked af det og trist på samme tid på grund af alle de betting-huse, jeg har spillet i, anser jeg "Parimatch" for at være det værste, fordi de som kunde (os) har os på drift. På grund af verifikation af dokumenter, hvor jeg mener, der bør være en tidsbegrænsning på dage, venter jeg allerede mere end en uge.

Det hele startede, da jeg vandt og ville hæve 10.000 såler den 20. oktober, så afviste de mig og bad mig om en liste over dokumenter, som jeg sendte hurtigst muligt, fordi de i online chatten fortalte mig, jo hurtigere du sender det, jo hurtigere vil det hele være; Det var dog ikke sandt.

Vi ved alle, at hvis balancen er tilbage, er fristelsen til at spille igen forfærdelig, og hvis det sker i sidste ende, vil jeg muligvis ikke trække noget tilbage.

Hver gang jeg forsøger at kommunikere, får jeg at vide det samme:

"Bekræftelsesperioder er individuelle for hver konto.

Vent derfor venligst, og du vil blive informeret om resultaterne i et e-mailsvar."

og der er gået mere end 7 dage

Unfortunately, verifications can take a lot of time in certain casinos. 7 days isn't something I'd consider as unusual. It doesn't mean the casino is dishonest or unfair, but it can simply mean the casino is slow and doesn't have enough human resources to process the documents faster.

Anyway, what you mentioned with the temptation is very important. Don't you have an option to maybe self-exclude yourself for a week in order to protect the winnings from losing them?

Tak for svaret, jeg venter. Jeg er holdt op med at logge ind på min konto og spørger, hvornår jeg vil blive bekræftet. Jeg vil være meget tålmodig, og jeg håber, du kan svare mig.

So it's good that you're aware and you'd rather take it this way so you don't lose your funds. Thumbs up. Maybe you just need to be a bit patient, as we give casinos at least 14 days to complete the verification process. 

As far as the complaint is concerned, I hope Tomas will get to you as soon as possible and everything will move forward. 

If you have any new information about the account verification, don't hesitate to let Tomas know, and if you can, also update us here on the forum. I wish you good luck. 

OPDATERING

Den 28. oktober bad de mig om et kontoudtog, der viste de indbetalinger, jeg havde foretaget på min konto. Og jeg sendte den samme dag.

Kontoudtog

Alle dokumenter sendes og venter på svar via mail.

Ekstra fakta: beløbet er ikke længere 10.125 såler, i dag, den 30. oktober, er min saldo 21.015,86

Does it mean you played with the winnings you had there and you managed to win even more?

Ja, da det er to uger siden, at de ikke har svaret mig. Men siden den 30. oktober logger jeg ikke længere ind på min konto; Jeg venter stadig på resultatet af verifikationen.

I think it's the right thing to do to protect yourself from losing your money. I'm sorry that the casino can't answer you for 2 weeks because I don't think it's professional. 

However, could you let me know if the verification was successful or not ? I will be waiting impatiently.

De er stadig i gang med at behandle det, vi håber, at i dag, den 2. november, bliver resultaternes dag.

Jeg venter bare på svar, så jeg kan trække mig. Vær hilset

Tak for at hjælpe mig

From my point of view, 14 days for account verification is a bit excessive. It is just far too long for my taste. Have you ever been told a possible reason for such a long process so far? Is the casino investigating something particular, for instance?

Well, we will be here for another update, be it a post from you or a complaint progress. Don't worry; you are not alone in this.

Meanwhile, keep calm and also keep your winnings safe.👍

Hej Radka, ja for mig er den meget lang, og jeg har det seriøst dårligt. Jeg ville bare hæve mine penge, som jeg vandt i "kasinoet". Og sandheden er, at de tager lang tid.

De gav mig ikke en grund til bekræftelsen, men verifikationsprocessen startede, da jeg ville hæve mine penge, bare det.

PS: Jeg har uploadet min klage, hvor jeg venter på Tomas' svar.

Yes, you are right that it is taking an unnecessarily long time and I know why you feel insecure. The fact that they didn't give you any reason makes me sad because I know how a meaningful answer can calm a player down.

As for the complaint, I hope Tomas will get to you soon and things will move forward. Of course I certainly hope for the better. 

This is the worst sports bookie I have ever used and I have used a lot. When I first joined parimatch, I was verified after 24 hours without issue. I then proceeded to place bets, deposit, and withdraw without issue. I then decided to make a deposit of $500 and I turned that money into over $4300 CAD. I then tried to withdraw and my verification was removed and "in processing". It has been nearly a month and over emails I have sent selfies holding my ID, bank statements, credit statements, licenses and national health cards but still no verification. Not to mention the customer service is the worst I’ve dealt with. I’m starting to think the company is a fraudulent one. Any advice anyone?!

Hi, no need to post this multiple times in different threads. I already replied to you here and I would like to keep the conversation about a specific casino there. 🙂