Pokienations2.com withdraw issues (side 2)

They never paid me ... there scammers and casino guru only dropped there rating by 8% when 4 people had open scam cases against them so casino guru cant be trusted either in my opinion

Hello, I understand your perspective. It's probably not common knowledge but the index is automatically calculated based mainly but not only, on complaints. In practice, it does not mean that three or foour unresolved complaints are enough to put the casino at zero for example. To help distinguish between fair and some other casino, we use numerous pieces of information, such as publicly visible complaints, complaint and safety overviews, or basic color warning lights.

In my opinion, the casino review clearly states that the casino operates with a fake license and has a bad complaint ratio, while the safety index is poor.

https://casino.guru/pokienations-casino-review

One specific number is the mathematical summary of all these factors combined with other factors and needs proper context to be fully recognized. We do not have ratings like "scam" or maybe "close to scam."

I'm sorry we could not help you, of course.

No I don't have there email address I have put in a complaint to all the appropriate places cause this is ridiculous they shouldn't b aloud to do this. Casino told me there is a technical error with the third party which is a lie n cause I was msging them daily they blocked me n now they have changed their name or something cause they don't even come up no more

Thanks for the update.

Since you already have an open complaint with us, there’s no need to submit another one.

At this point, I’d recommend keeping all new evidence together and adding any meaningful updates directly to your existing complaint. That includes the casino’s explanation about the alleged third-party technical issue, screenshots showing that your messages were blocked, and anything that suggests the casino may now be using a different name or domain.

I also wouldn’t keep contacting the casino every day if they have already stopped responding. It’s unlikely to speed things up and may only add more stress.

For now, the best step is to keep your complaint updated and let the Complaints Team continue working with the information you provide.