Rabona Casino Udbetaling

Hej, jeg ville gerne sige

at jeg anmodede om to udbetalinger på Rambona

en den 21/07

den anden den 23/07

I dag er det 30

De fortæller mig stadig, at der er forsinkelser i betalingerne

og hver dag rapporterer supporten min betaling for at få prioritet!

Kan nogen fortælle mig, hvad jeg skal gøre?

for at få mine penge?

Kære Valentino,

Som lovet sender jeg dig denne besked for at fortælle dig, at vi har modtaget et svar.

Din udbetaling er blevet bekræftet. Vi beklager forsinkelsen i behandlingen. Vi vil gerne forsikre dig om, at der ikke er noget at bekymre sig om: din udbetaling er sikker og bliver i øjeblikket behandlet. Vi beder venligst om din tålmodighed, mens din udbetaling behandles, og beklager eventuelle ulejligheder. Når processen er afsluttet, vil status for din udbetaling blive opdateret i din saldohistorik.

Hi, although I see you have been waiting for over a week I would try to be patient. I know it's probably not what you want to hear, but in cases like this, if the casino has a delay, there's nothing more you can do. 

We give casinos 14 days to send you the money and if they don't you can come back and we will try to help you. 

Anyway, when your withdrawal is processed, are you withdrawing here for the first time? Didn't you have to verify or are you already verified?

Hej, tak for dit samarbejde.

Jeg foretog dog flere hævninger i de foregående måneder, og alt var altid i orden og til tiden.

Jeg venter i 14 dage, som du angav.

Jeg blev aldrig bedt om verifikation

Tak

Thank you for your reply. 

Then I find it a bit strange when you had successful withdrawals here before, but let's try to endure and maybe this delay will be over in a while and you will get the money. 

If not, we will be here to assist you.🙂

Godmorgen

I morges fik jeg at vide dette

Actually, if I have to say what I think about it, this is the first time I've heard that support can do something like this. 

So I don't know whether to believe it or not, but you'll have to wait either way. So at least we'd find out if it's true or not. 

So if they could put you on the top of the list, did you ask when in that case a withdrawal might come?

Hej, jeg har et problem. Jeg vil gerne hæve penge fra Rabona Casino, men der står: "Ved udbetalinger skal det fulde beløb for hver indbetaling omsættes." På grund af dette kan jeg ikke overføre pengene til nogen betalingsmetode. Jeg kontaktede hjælpecenteret, og de sagde: "Du kan nu hæve penge," men det lader de mig ikke. Jeg ved ikke, hvad jeg skal gøre, og jeg bliver frustreret. Jeg vil bare have mine penge tilbage.

So, do I understand it correctly that everything you have deposited there so far was supposed to be wagered?

Did the casino actually tell you that, or was it only your last deposit that was supposed to meet the wagering requirement? The second option would make more sense to me than requiring all of your deposits to be wagered.

Also, if the casino told you that you could withdraw your money, and you informed them about the issue and tried to clarify it with them, but the withdrawal still does not work, then this is definitely not a situation I would want to be in.

Could you please tell me how long this whole situation has been going on?

Jeg ved ikke, hvad jeg skal gøre. Skal jeg satse alle de penge, jeg har indbetalt på siden, for at jeg kan hæve dem?

Based on the screenshots you sent me, I can see in the first one that it says the deposit must be wagered in full.

You should either check the terms and conditions or contact the casino through live chat to ask exactly what the wagering requirement for the deposit is. Specifically, ask whether the wagering applies to all of your deposits or only to the most recent one.

At the moment, I can see that they want you to wager your deposit, but as I mentioned, I would normally expect this to apply only to your latest deposit. I do not know whether they require you to wager multiple deposits or not. They need to clarify that first, and then we can look at whether their request is reasonable.

Until you have that clarification, I would not do anything yet.

As for the second screenshot, I honestly did not learn anything relevant from it. The casino recommended a certain procedure for you to follow, but I have no idea what that procedure is supposed to achieve. Is it related to your withdrawal or to something else entirely?

You will need to explain the situation in a bit more detail, because without your explanation, I cannot tell what the casino is actually referring to.