Ready Casino udbetalte ikke mine gevinster

Jeg har ventet på mine hævninger hos Ready i ti dage. Der blev anmodet om udbetalinger, efter at kontobekræftelse var afsluttet og bekræftet via chat. Men efter utallige forsøg på at løse det, er svaret altid det samme "vent på frigivelse". Kasinosiden angiver STRAKS betaling via pix, eller op til tre dage til overførsel, og jeg anmodede om via pix.

Værre end det, er den ydmygelse, som jeg er udsat for af kasinoet, to gange bad de mig om at sende en selfie med et stykke papir skrevet "hej klar casino" og den aktuelle dato sammen med dokumentet. Jeg sendte det og ringede til chat dage senere, fordi de ikke havde bekræftet dette billede, jeg blev informeret af agenten om, at kontoen var fuldt verificeret, det har jeg bevis for. Jeg modtog endda bekræftelsesmailen. Jeg anmodede om tilbagetrækninger, som blev afvist, til min indignation anmodede de om det igen. Samme selfie. På dokumentet er papiret skrevet igen, og stadig blinker mit højre øje, der gik jeg for at underkaste mig dette endnu en gang. Bagefter blev min konto bekræftet igen og indtil videre ingen betalinger. For dødt kasino. De har ikke løst noget via chat i 10 dage.

Hello, I'm sorry to hear that nothing has changed. So you're saying you have a verified account, yes ? But when you make a withdrawal, what is the problem if they don't want to give it to you or haven't sent it yet ? We give casinos 14 days to resolve this process, but I noticed that you have already filed a complaint. 

Could you answer Tomas's questions ? 

Just click here. ⬅️

I hope this will be resolved soon and you will get your money back. If you have anything new, be sure to let me know.

Hej!

Ja, jeg har en tredobbelt verificeret konto. Med andre ord, efter at have modtaget bekræftelse på bekræftelse, anmodede jeg om tilbagetrækninger, og de bad om et andet identisk billede og sagde, at jeg ikke var verificeret. Jeg har endda modtaget e-mails og har en udskrift af chatten, der bekræfter kontrollerne.

Udbetalinger afventer uendeligt. Den første blev anmodet om den 04/05/2024. Jeg skiftede bank og anmodede om de andre den 04/13, da de stadig var under behandling. I går anmodede jeg om en, fordi jeg havde annulleret den ved en fejl i går.

11 dage uden betaling og alt verificeret. Brug for hjælp

Hi,

I'm very sorry to hear the hassle you have experienced. Could you please send me the email you have registered with, so I can see why support have delayed this.

I understand your situation and it's certainly not a pleasant wait. Since you have a complaint, our team will certainly try to help. However, I saw in the casino's official thread that they wrote: "Also its my understanding that the payments have started to be released to you" 

So I believe it will only be a matter of time before you get your money. If not, like I said, you have an open complaint and we'll be here.

Hej!

den registrerede e-mail er N unhezleticia@gmail.com . Tak fordi du tjekkede.

Hvis det er nødvendigt, kan jeg sende alle bekræftelser, jeg har modtaget via e-mail, om min kontobekræftelse, samt nye anmodninger om gentagne selfies efter fuldstændig bekræftelse.

Hej!

Tak for din indsats for at hjælpe mig med at løse denne frustrerende situation.

Fra begyndelsen har jeg samarbejdet med alle forespørgsler, også gentagne. I dag bad de igen om en ny selfie, og endnu en gang sendte jeg den. Jeg håber at modtage det snart, da det har været mere end ti dages ventetid.

If you have to send it several times, did you ask what the problem is ? I find it quite illogical if there was none, only the casino needs the same document over and over again. But you have to have a reason from them of course. 

Anyway, you're welcome and I hope you'll be able to sort it out as soon as possible as I can see you're cooperating. 🙂 

Oh, that's a lot of money you invested in a casino. I don't think things like that are a good idea, especially when it's that much money. Never play for more than you can afford, because it can backfire. 

Anyway, if you're talking about some help, how did you manage to get the funds ? 🤔

Hi again, I spoke with Dama anti-fraud and they told me the reason why your selfies keep being rejected is that the selfies are not within their guidelines, eks. there was one were you wrote the wrong date don't the note, one, where one eye is closed etc. the latest is because of the elbow is not visible. I know its super frustrating and annoying, but even we from our end have said they can release the money, they told us they need to do these checks to be compliant.

Hi, you have never played on our casino, we don't accept players from the UK and have no players who have deposited 200,000 I understand you want people to write you on your email, but Admin should not allow this.

The documents were rejected several times due to:

wrong date on handwritten note

One eye closed

Not visible elbow

I understand for users and players I understand its super annoying and seems silly to do this, but we don't make the compliance and KYC rules, and as you know, we can be penalized quite significantly if this is not upheld. We have however from our casinos site ask dama to fast track with no further delays.

Hello. Thank you for the clarification. Unfortunately nothing in the players post is against our rules, and therefore we have no reason for deleting nor removing the players post. Hope everyone will read your information about him/her not being your player, or even angelamax592 could come forward with some explanation.

Thank you for your insides, we truly appreciate it. Hopefully there will be a chance for you to explain everything in the players complaint. Or you should try to contact Tomas, our complaint specialist, regarding this case.

Hej! Alle selfies blev accepteret, og efter hver indsendelse modtog jeg bekræftelse af kontobekræftelse. Den blinkende øje-selfie blev anmodet om i chatten, og jeg har et skærmbillede af den anmodning.

Så jeg tror ikke, at dette var tilfældet, som hvis det ikke havde overholdt kasinoets retningslinjer, ville ingen verifikation være blevet gennemført.

Hi again, its very clear that communication around your case have been muddy at best, and I'm very sorry for this, personally, I find it extremely frustrating as well and I ask the team for a meeting when they are back so we can ensure these things are not happening again to any players, I do appreciate your patience explaining to me, when I'm back and my PC I will add some free spins to you account, also just to be 100% clear have you received all your winnings? since I was notified last week it was released to you.

The same for me.....

Hi, what do you mean, did the same thing happen to you as to the player before you or is it something else ? Could you please explain the situation you got into ? 

Det tog også så lang tid for min bekræftelse. De anmodede om det samme på mit bankkort igen og igen....Efter et par dage godkendte de det samme dokument! Så blev hævninger gennemført lige så hurtigt! Men nu venter jeg på en hævning på €200 i tre dage, og der sker ikke noget. Jeg kontaktede support via en e-mail, men ingen svar! Det er meget mærkeligt casino, ingen kommunikation og det er svært at stole på dem!

Communication would also be important for me, but since you've already managed to withdraw money from here, I wouldn't be so skeptical. Try to be a little patient and since you are verified it shouldn't take long. If this is not the case, then you can let us know and we will try to help, but for now I would keep a cool head. 

Of course, if you manage to get the money, you can decide for yourself whether or not you want to be here anymore. I think you already have an idea of how this casino works.