Refusion for forkert indbetaling

godaften, for et par minutter siden lavede jeg en top-up på Spinanga, og på grund af en fejl, måske en tastefejl, ved jeg ikke præcis, hvad der skete,

Jeg lavede et indskud på €210 i stedet for €20.

Jeg kontaktede straks support men intet, både i live chat og på mail, samme svar at jeg ikke kan få summen tilbage, jeg kan kun satse hele beløbet, er der nogen der har haft samme problem? Kan du give mig nogle råd til, hvad jeg skal gøre for at få beløbet tilbage?

Tak

I am really sorry that you made this kind of mistake, and I surely understand that you are frustrated now. It is not a small amount, of course.

Unfortunately, I don't think they will be able to do anything about it due to the AML (Anti Money Laundering) policy. Because it would be very easy then for everybody to claim they just made a mistake. You know.

I just hope that you will be able to wager your deposit and withdraw your money back.

I know it must be pretty hard for you, though, to accept that there is nothing much to do.