Refusion fra rooli1 Casino på grund af overtrædelse af reglerne om ludomani

God aften,

Jeg har nu indgivet en klage mod Rooli.

Desværre har mange spillere udviklet en følelse af utilfredshed og udnyttelse; det vil jeg gerne tale med dig om.

You’re welcome to share your experience here. What happened with Rooli that led you to request a refund?

From the thread title, it sounds like your concern involves self-exclusion. When did you ask the casino to close your account, and did you explicitly tell them you were struggling with gambling addiction? Were you still able to deposit and play after that request, and is the account closed now?

Since you’ve already submitted a complaint, our complaints team will ask for any details they need when reviewing it. Here on the forum, you can also explain what happened and how the casino responded, so other players can understand your experience. Please keep personal information out of anything you share publicly.🙂

Den 14. juli 2026 sendte jeg en e-mail med en anmodning om at få min konto slettet på grund af ludomani. Min chef bekræftede efterfølgende, at han havde modtaget min e-mail og ville gennemgå den senere.

Han sagde, at han ville respektere min beslutning, men at jeg først skulle prøve det med den bonus, han havde givet mig.

Dette fortsatte indtil den 5. oktober 2026, hvor min konto endelig blev blokeret via chat efter ugentlige forespørgsler.

Siden 14. juli 2026 har jeg tabt over €33.000, som jeg kræver tilbage på grund af tilsidesættelse af spillerbeskyttelsesloven.

Offering you a bonus to continue playing after you explicitly disclosed gambling addiction is particularly concerning. If your manager acknowledged that request on July 14 but the account remained accessible until October 5 despite repeated reminders, that is an important part of your complaint.

I’m sorry you’ve been dealing with this and such substantial losses. Your complaint has already been submitted, so the team will assess the communications and the timeline before determining whether a refund is justified. I can’t promise an outcome, but the original request and the manager’s response are central to understanding what happened.

Has Rooli responded specifically to your refund request, or have they only confirmed the account closure?

Now that the account is blocked, protecting yourself from further gambling harm matters too. Blocking software such as BetBlocker and support through Gambling Therapy could help alongside the casino closure while your complaint is being assessed.