Hej allesammen,
Har nogen af jer haft erfaring med retssager mod kasinoer, der tilbyder deres tjenester ulovligt uden en gyldig licens?
Eller er det muligt at gribe ind over for kasinoer, hvis du er blevet udelukket i det respektive land på grund af ludomani, og du stadig kan åbne en konto?
Jeg glæder mig til at høre om dine erfaringer!
lg
May I ask which casino you experienced this at, please, and would you like to tell us more about it? Maybe we could be of any help?🤔
Ja selvfølgelig. Ved 22 bet. Jeg har gentagne gange bedt dem om, at deres tilbud er ulovligt i Schweiz uden en gyldig licens. De svarede med færdige svar i stil med "Enhver spiller er ansvarlig for at kontrollere, om han/hun har ret til at registrere sig på online casinoet." Jeg fik samme svar, da jeg forklarede, at jeg er blokeret i Schweiz og egentlig ikke burde have åbnet en konto hos dem. Der var dog ingen spørgsmål eller checks, da jeg åbnede kontoen, så jeg kunne "omgå" min spærring og faldt endnu en gang i "gambling-fælden" og mistede beløb i det høje 5-cifrede område.
Hello,
I'm probably going to disappoint you a bit, but we do not see a license or a missing license as a reason for giving the player a refund. On the other hand, lawyers might have a different view on the subject. Here is the thing: we focus on a fair approach, while lawyers focus on legality.
In our perspective, you can still be treated fairly, even in unlicensed casinos. If you have a fair chance to play and the casino is willing to pay out your legitimate winnings.
The point is, while lawyers focus on the legal aspect and the law, we focus on maintaining the Fair Gamblig Codex 👈
Unfortunately, you should not assume that an offshore company is aware that you have self excluded from casinos in Switzerland. No such world-wide database exists. We try to change that, but due to many different laws, regulations and conditions it's in a early stage. To self exclude in casino, you should do that in each one separately. Yeah, I know how it sounds. Have you perhaps heard about Self Exclusion Tool?
Try one of our initiatives: https://casino.guru/global-self-exclusion-initiative/assistance-tool 👈
A few license providers, however, provide a way to self exclude from its whole list of license holders, but these are just a few.
In any case, if you believe the casino made a mistake or treated you badly. Submit a free of charge complaint. Do you care to know more? Just let us know.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
