Outcome of complaint

What happens now when the casino doesnt reply to the complaint?

We always try all possible ways of contacting them, but of course, they have no obligation to reply. Anyway, if the evidence is sufficient from the player's side, it will negatively influence the casino's rating.

Denne ressource hjælper med problemer som kontoblokering og refusioner. Jeg fortrød ikke, at jeg registrerede mig hos Casino Guru, fordi tjenesten blev oprettet for at støtte spillere. Interaktionsprocessen er bekvemt organiseret; selvfølgelig løses problemer ikke på et sekund, men tidsrammen er ganske tålelig

Thank you for sharing your opinion on Casino Guru. 🙂

I wonder where you get the knowledge, no complaints so far; have you been a passive reader instead?

Kære Casino Guru-team/ledelse,

Jeg vil gerne forhøre mig om den nuværende status på min klage indgivet mod Dolly Casino!

Det er 44 dage siden, at klagen blev indgivet, og ifølge den seneste systemmeddelelse er sagsbehandleren i øjeblikket på orlov. Jeg forstår, at orlov er uundgåelig, men i tilfælde af et omstridt beløb på næsten 1 million forint (969.302 HUF), hvor casinoet endnu ikke har fremlagt håndgribelige revisionsdokumenter eller transaktionslogge, er forsinkelsen i processen en alvorlig bekymring.

Jeg vil gerne anmode om, at en anden kompetent kollega overtager vejledningen i sagen under mæglerens fravær, eller at jeg modtager præcis information om, hvornår der kan forventes væsentlige fremskridt i min klage.

Tak for din forståelse og hurtige hjælp!

Med venlig hilsen,

Johannes

Hello John,

I completely understand that, considering both the amount involved and the time that has passed, you're looking for more certainty about how your complaint will proceed.

Unfortunately, this forum is not monitored by the Complaint Team or management, so I don't have access to any internal updates beyond what is already visible in your complaint thread.

As a general rule, when a complaint mediator is unavailable for any reason, the Complaint Team internally evaluates whether it is more appropriate to keep the complaint with the original mediator or temporarily reassign it to another colleague. This decision is made based on the specific circumstances of the case, and there's no action required from the player's side.

I understand that waiting can be frustrating but at this point I would just recommend you keep an eye on the complaint thread, as any updates will be posted there. I see the recent casino's response is waiting for the mediator's check; this is a standard step, along with assessing its content and context, before the mediator decides on the desired next step.