Rocky Spin casino

As I completed the verification of both my card and my bank account, I was asked to provide verification through my driving license. I submitted the attached photo file of my driving license, and then I was asked to take live photos at that moment. The area where I took the photos had low lighting, so the photo quality was not very good. As a result, my account was immediately closed, even though my winnings amount to around one thousand euros. They closed my account claiming that the verification was fraudulent.

Does anyone have any experience with this particular casino?

95rockyspin20.com

That's really a weird reason to close your account and withhold the winnings, to tell you the truth.

Have they really stated this as a reason?

If you need some help, perhaps you should file a complaint.

What do you say?

We will take a look at it, for sure.

Hello,

I would like to submit a complaint against an online casino; however, I cannot find this casino listed on your website. Could you please advise me on how I can proceed with my complaint, or if there is an alternative way to report this casino through your platform?

Thank you in advance for your assistance.

Hello,

No problem.

Go for the option "the casino is not in the list," please.

Can you find it? Should be there. I'll be here waiting for the update, ok?

Thank you for your assistance. I have submitted my complaint and I am now waiting for a response.

Happy to help. It usually takes 24 hours for the complaint to be reviewed, so if you don't mind, I suggest taking a break from this unpleasant matter. Try setting the stress off for a while. 🙏

is fake ?

It surely is fake.

Please be careful with such emails. We surely never ask for any money from our users.

Also, please inform your complaint resolver about this, if you haven't done so yet.

We always communicate from our email addresses, (name)@casino.guru and no others.

Please also review my email with some suggestions I have for you.

Jeg vandt 13.000 CZK i Rocky Spin casinoet. De tjekkede mine kort og ville have kontoudtog, som jeg sendte for anden gang, og de undskylder sig med, at det ikke kan tjekkes. Jeg kan ikke lide deres opførsel, har jeg ret til mine penge eller ej??

Hej, hvorfor kan de ikke lide dine kontoudtog, fortalte de dig noget mere om situationen? Nogle gange kan det være formatet eller hvor lange kontoudtogene skal være, eller at de skal indeholde alt, hvad de har brug for.

Hvor længe er det siden, du bekræftede dig selv?

Giv mig venligst besked.

Det er et falsk casino, vær forsigtig.

Romi referred to the email you received saying that it is a fake not a casino.

You need to be careful about this and take into account what she wrote in her post.

Jeg henviste til Beruska72, som vandt, men står over for det samme problem.

Yes, I know, but we don't label casinos as scams. There are quite a few of them on the internet today, and this one is not one of them. At least not yet.

I understand that the verification issue is not pleasant, and we'll see what happens with the help of our team.