Royal Valley and the problem I'm having

Hi, unfortunately all I would say to that is that it is a violation of the casino rules. Every player is supposed to have everything in their name, so if something like in your case is in the name of a relative, then I understand why the casino took your money. I think such things are also written in the terms and conditions to avoid players using something that does not belong to them. Payment method is definitely one of them, so it's certainly something to take as advice in the future and don't use anything that is not in your name to avoid situations like this. 🙁

Hi, If I may, it works both ways, I'd say. Consider this, please: By creating an account, you agreed with the terms and conditions that you also deliberately decided to violate - your choice, not casino's. Meaning, in accordance with terms and conditions, you agreed that your winnings will be voided.

Promotions are inappropriate under such circumstances but I assume their email campaigns are managed by a 3rd party company so it will most likely take some time to update the recipients list.

Anyway, I want to make a plea to you: whenever you play in a casino, always use your own personal information.

Appreciate your advice mate. Hopefully I will someday have the time to read the terms and conditions for everything that I sign up to. How about this for a thought. Why is it the more reputable sites, mentioning no names but they usually advertise on the television, they have the software and technology to reject any payments from an account in a different name. Royalvalleycasino.com from my guess is a 2bit non regulated bunch of thieves and I don't give a shit about T&Cs. I take a gesture of goodwill from them and they can do the right thing and return my money.

My personal advice: with such a mindset, do not ever register in a casino again. Saying you do not read the terms and then calling casinos a bunch of thieves is sort of - I think you can guess.

I have never heard about such software, but given the level of regulation in the UK, for example, and the fact there is a UKGC official database, I can see where this spying and expectation come from. In any case, please do not expect the rest of the casinos to have such superpowers. Players are responsible for taking the risk because they must abide by the rules. I am not trying to be clever; I have already seen a lot of people like you and sooner or later they learn to read the terms.

Have a great weekend, see you later.