I am currently unable to withdraw €1,400 from my SlimKing account due to an ongoing bank statement verification issue.
For several days, I have been trying to resolve this with customer support, and we have already exchanged 46 emails without reaching a solution.
The issue is that I made deposits using two different bank accounts, both registered under my name. Initially, I was instructed to upload the statement from the first bank and wait for them to reopen the verification section so I could upload the second one. However, both documents were rejected.
I also tried combining the two official bank statements into a single PDF, but this was rejected because the documents had been merged and were therefore considered modified.
Despite repeatedly asking which specific transactions are missing or why my documents are being rejected, I have received no clear explanation or practical solution.
I have successfully completed all previous verification steps, and both bank accounts belong to me. The only issue appears to be that I used two different banks to make deposits.
I am extremely disappointed with the customer support and the lack of meaningful assistance after 46 emails.
Could Casino Guru please help me resolve this verification issue and access my funds?
thank you in advance
