Slot Gallery Casino - Stay away!!

This site has no respect for responsible gaming. They will take advantage of you at every chance they can. Have made over 50 requests to close my account and I've been ignored continuously, they will block you from chat, The VIP host is useless, they won't respond to any of your emails. So once you open account with them you're stuck.. that's only the half of it. They will drag out their cash out requests and give you same generic BS answers when you try to talk to the chat. You'll never get your money out of this site of after winning lots and getting little.. they delay, delay, delay as much as possible until you've lost everything back.

Find a better site, stay away from this one! You'll end up regretting the day that you found this site as much as I do.

Repeatedly asking for account closure without getting a clear response is concerning. When did you first request it, and did you explicitly tell the casino that gambling was causing you problems or that you were struggling to control it? The wording and timing matter when assessing what happened afterwards.

Are any withdrawals still pending, or was the remaining balance eventually played away? If a payment is outstanding, please tell us the amount and request date.

Meanwhile, you don’t have to rely solely on the casino to restrict your access. BetBlocker is a free tool that can help block gambling websites on your devices.

Yes I was extremely clear as to why I needed to close my account. It started about 6 months ago. At least I have sent over 50 emails as every time I asked them to do it through the chat they said that they weren't able to do it and that I would have to email support. So I did that plus sending it to the VIP host. And simply would never get a response back.. eye. The only time I ever heard from anybody with regards to this site is When I got a hit and they'd asked for me to tip them to get my cash outs quicker.. which seems also wrong.

This site is brutal. I'd recommend not signing up with it at all because you can't get away from them. I've blocked all their emails and what's app chats And I'm simply just going to ignore that the site ever existed but it doesn't make it easy. They should have just honored my request as it's my account.

I know about bet blocker and some of these other apps but they also mess with other functions of your phone..

Six months and more than 50 emails after clearly explaining why you needed the account closed is certainly something that should be examined more closely. The alleged request for a tip in exchange for faster withdrawals is also very concerning, so please keep any message or screenshot that shows this.

I would recommend submitting a formal complaint through our Complaint Resolution Center. Include the exact date and wording of your first request in which you explained the gambling problem, copies of the emails you sent, any responses from the casino or VIP host, and approximately how much you deposited or lost after that first clear request. Please also clarify whether the account remains accessible and whether any balance or withdrawal is still outstanding.

Our complaints team can then assess the timeline and the available evidence. Even if you no longer intend to use the casino, I would keep all communication rather than deleting it, as it may be important for the case.

Have submitted a formal complaint process but unfortunately in my efforts to try and ignore that this site even exists. I've deleted all contacts I've had with them outside of about 6 or 7 emails since September. Pretty much all of which are also requests to close my account. Regardless of my efforts I've had troubles resisting and this is still cost me $50,000 just since September.. I'm desperate to get my account closed. These guys won't respond or do anything.

I’m very sorry that this has continued. Losing another $50,000 since September after repeatedly asking for the account to be closed makes the situation extremely serious.

Since you have already submitted the complaint, please add the remaining six or seven emails, the approximate date of your first clear closure request, and the amount lost afterwards. Also check your deleted or trash folders in case any of the older emails can still be recovered. Even the evidence you still have may be useful, and the casino’s internal records could also be relevant to the investigation.

However, please do not rely only on the complaint process to prevent further gambling, as our team cannot close the account immediately. Since blocking applications cause problems on your phone, contact your bank or payment providers and ask whether they can block gambling transactions. I would also strongly encourage you to seek support from a local gambling-help service or someone you trust who can help you put additional restrictions in place. Preventing any further deposits should be the priority right now.

Hey Dwayne,

im just curious how your cash outs were done on this site. What method did you use to get your money? E-transfer, bank transfer, credit card etc, Did they actually pay you within their time frame that they state? I’m having difficulty and I see you’re a Canadian player that has successful payouts and a large amount at that.

I did eventually get a cash out but not until after days and in some cases weeks of hounding them, emailing them, messaging them.. They operate on their own rules.. I don't know how they get away with it. If you're going to operate in Canada, this should be regulation. Essentially, their strategy I'm positive is to just take as long as possible. Hoping that the player loses all their winnings back and at the end doesn't have to pay out anything. There's no point in messaging their customer service. You're going to get a bunch of generic answers, same over and over. The so-called VIP department is absolutely useless, they will do nothing to help you and in fact completely ignore me now.

The best thing you can do is not play on this site and wait it out. Eventually they will send you your money but they also put limits on me after one year of being on this site. So they'll only do up to $7,500 per day and $30,000 per month.. but they have no problem taking your money.. I don't know how they can get away with taking people's money right away but then taking as long as they want to pay people out and limiting them on their winnings.. All online casinos outside of betty.com are terrible for this.

What method did you use for withdrawal. I know that it’s 7500 per day I have a bank transfer withdrawal that was approved this morning for 6k and I’m curious how much longer it takes once being approved in your experience. I know they say up to 5 days and I’m hoping it’s sooner. I’m glad to hear that you have been paid your winnings though that is encouraging. I’m prepared to wait a couple days but I was scared they don’t pay their players so it’s nice to hear you have been paid. I plan on taking my money and leaving as well but I have 22k to withdraw in total so it’s within the monthly max but I do have to do it in a couple days transactions because of the 7,500CAD limit.

Yeah they only do $6,000 transfers at a time which is silly. Even though your daily limit is $7,500, I doubt you're going to get more than $6,000 a day. And I wouldn't expect to get consecutive days of transfers. It'll probably take you at least 2 to 3 weeks to get all your money.. stay away from the site or trust me from experience. They'll just take it all back. You will lose.. I've even had experiences where it was sitting for a week and then all the sudden it was canceled as a transaction and they chalked it up to saying it was because of like a banking error or something which is complete b******* I had to start the process all over again.. it's very annoying how long it takes to get paid. It should be instant. That's how they get paid.

Best thing to do is just sit and wait

How long does it take to receive a 6k transfer once accepted and approved. What was your experience like? I just want my money and to be done with this casino but I’m hoping it’ll be received at least within the next 5 days for 6k. Is that a realistic expectation?