Spillede på Ggbet, men de vil ikke betale ud

Spillede på gg bet og vandt 25.000 kr men nu har jeg ventet i 3 dage....de siger bare det er godkendt fra deres side men deres betalingsudbyder tager sig af det nu..og du må vente... .nogen der har været der?

Brugte også en mindre mængde, der kun tog 24 timer at få

Nu har de spærret min konto og siger jeg har 2 klbto

Hello, when you win such a large amount it can sometimes take time if the casino made some checks but from what you describe it was approved from their side. Do you see it somewhere in the transactions that it was already approved ? I guess I wouldn't be negative yet and be patient and see how it goes. 

Since you are waiting for the payment provider, I hope the delay will not be too big. 

And you also mentioned that your account was blocked, did you get a reason from the casino why ? 

Her til morgen har de spærret min konto og siger at jeg har 2 konti da det ikke er korrekt

Det føles som om de gør det, fordi de ikke vil udbetale mine gevinster

Og jeg kan ikke se noget om transaktionen

Just to skip the obvious, are you aware of another account you might have even accidentally created?

It usually feels like the casino is trying not to pay out players, but on the other hand, something like that would require an amazingly high balance, so such a trust failure would be worth it.

By any chance could anyone from your household or family play in the same casino? I imagine this is not a dinner topic in most families, but you would be surprised at how common this situation is.

Did the casino representative share more details concerning the second account?

There much be some matches linking your account to another, the point is, whether such matches leave no further space for doubts.

Don't worry though, the Complaint Team will find out.

Nej, jeg ved, at jeg ikke har oprettet en anden konto, og jeg er alene i min husstand, så det kan ikke være sådan.

Har altid haft denne mail i mange mange år, som jeg bruger overalt.

Jeg tror, det er en stor fejl fra deres side, for jeg er mere sikker på, at de finder på ting bare for ikke at udbetale så stort et beløb, og så får det skylden for at have flere konti



More information on the other account would be useful, since you say you don't know about it. Our team will find out what is going on and hopefully it will be a misunderstanding. 

Anyway, I see from your screenshots that they should pay you the money even though you have a blocked account, which doesn't seem to be the case if they accused you of multiple accounts. 

Anyway, let me know if you find out anything again. 

Jeg chatter med dem nu 

Og jeg fik dette svar i forgårs

The funds have already been returned to your GG.BET account. We will send you an email with updates and recommendations

Den sidste

I fire dage indtil i morges sagde de, at jeg skulle få pengene i dag, men det er åbenbart ikke tilfældet, da ingen af dem i chatten sagde, at det blev afvist

Nu gør de det sådan her...Jeg kan hæve indskud på 4.548 SEK

It's getting more and more obvious that the main issue seems to be breaching the multiple account rule.

Frankly, this needs to be investigated and discussed through the complaint process, and in that regard, I think it's best to give the complaint some time.

Don't worry, the Complaint Team will demand proofs leading the casino not to pay out your winnings when the time has come.

I just want to ask you to provide all these screenshots and details to the complaint thread too. It would be a shame to miss something important along the way.

Jeg spillede ikke gennem bonusser, jeg indsatte bare penge