Godaften, jeg har anmodet om hævning fra casino spinanga i 20 dage, men de accepterer ikke bankens transaktionshistorik, problemet er, at banken sender transaktionshistorikken i html format, men når jeg konverterer den til pdf og sender den til dem, accepterer de ikke, fordi det ikke må være blevet redigeret før. Jeg ved virkelig ikke, hvad jeg ellers skal gøre, og de besvarer ikke engang min e-mail for at give mig en retning!!!
Hi, I'm sorry to hear that you have a problem with document verification. I see it's about the bank statement. Have you tried asking the bank if it is possible to get a pdf version ? Isn't there an internet banking application in your bank where you could generate something like that yourself ?
If you don't have any other option and you have been waiting so long for a withdrawal and you don't know what to do because nobody in the casino can help you, then I would recommend you to file a complaint.
If you decide to do so, you can find it here on this link. ⬅️
I hope it can be resolved and you will eventually get your money.
For to dage siden blev betalingsstatus godkendt og opfyldt..nu venter jeg bare på at pengene dukker op! Jeg ændrede betalingsmetoden til bankoverførsel i stedet for betaling til det kort, jeg havde
Please let us know about any updates, we'll wait here.
Alt godt! Min betaling er ankommet, mange tak for din interesse
Cool!!! We thank you for sharing such good news! I dare to say it wasn't as smooth as one would expect.
In any case, will you stay with this casino in the future? 🤔
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
