Spinboss.com - withdrawal issues? (side 2)

I’m having the same issue with spin boss. Got 3 withdrawals all been pending 10days now totalling £1740.

I’ve had withdrawals go through before with no issues, but these 3 x withdrawals are taking ages to process and "stuck" on review. I’ve emailed and spoke to the unhelpful chat with the same verbatim answers that’s it’s with the processing team and we thank you for your patience blah blah blah!

Soon as I get the cash I will pop smoke and close the account! Terrible site do not use!

Ten days with all three withdrawals still stuck on review is understandably concerning, especially when support is only repeating the same generic response.

You're still just within the 14-day period we normally allow casinos to process withdrawals, so for now I would definitely leave all three requests pending and avoid cancelling them.

The fact that you've successfully withdrawn before is useful context, but I also wouldn't want to give you false reassurance here. SpinBoss currently has a Very Low Safety Index of 2.8 on Casino Guru and its complaint ratio is rated Very bad. We have seen delayed-withdrawal cases from this casino before; some were eventually resolved, while other complaints remain unresolved.

I would keep screenshots of all three pending withdrawals and the replies you're receiving from support. If there is still no movement once the 14 days have passed, I would submit a complaint with us so our team can look into the delay in more detail.

In the meantime, I would also avoid depositing or playing with any remaining balance while you're waiting for the withdrawals to be processed.

Update on my issues is that after constant nagging at them, on day 11 they all 3x transactions went through. Only issue however, is that they took around £50 in fees across all 3 transactions. I have now asked to close the account and will not be using them again.

Great, I’m glad you received the money. That was probably the most important thing in the end.

Which payment method did you use when those fees were charged? I think that’s something that should be possible to trace or at least clarify.

Sometimes the fee may not actually come from the casino itself but from the payment provider or bank involved in the transaction. For example, in my country, if I make a casino deposit via bank transfer, I usually have to pay a €5 fee for each deposit.

So it would be useful to find out exactly where the fee came from in your case but lot of times it can be normal thing.

I am still waiting for my refund, I am still waiting for my verification to be processed and my account is still blocked from withdrawals. I’ve been waiting over 15 days now and I’m not getting any response from them I’ve sent over 8 emails I’ve sent as much proof as they’ve asked for and more, I’ve filled out the verification online and I’ve also emailed my documents for verification. I’m getting really frustrated now with the lack of communication from this website.. 🙁

Hi. Considering the casino’s Safety Index, I can’t say I’m particularly surprised that you’re having problems.

Anyway, let’s focus on your situation. From what you wrote, it seems that you still haven’t managed to complete the verification process, is that correct?

You also mentioned that you should receive a refund. Could you explain what exactly you mean by that and why you believe you should be refunded?

Are you actually talking about a withdrawal of money that is already in your casino account, or about a refund of money you previously deposited or lost? Those are two different situations, so it would be useful to clarify that first.

Sorry I meant I’m waiting for my withdrawal, so I’ve had 2 pending withdrawals for the last 17 days now. I’ve done the verification process they’ve asked for all my ID and documents which I did 2 weeks ago also. But my withdrawals have now been blocked so I have 2 pending and then I have money in my account which I am unable to withdraw because the withdrawals are blocked and this has been the case since like the second week of August.

Thank you for the explanation. I'm also sorry to say that this particular casino is considered untrustworthy, which may eventually pose a real obstacle for the complaint. But that remains to be seen, I reckon.

Do you have any idea why those withdrawals were blocked? If I understand correctly, you are no longer permitted to submit a new withdrawal request, which is not convincing at all. Honestly, I noticed Veronika asked you a couple of questions in the complaint, so I won't ask you any more questions on the forum right now, but we will appreciate updates, of course.

SpinBoss har ikke udbetalt min resterende saldo siden juni 2026!

Livechatten siger altid, at jeg skal sende en e-mail til support osv.

Jeg har ventet på svar i tre måneder nu. Vi bliver alle sammen snydt af dette casino. Hold dig væk!

Hi. The first thing I would recommend is submitting a complaint with us so our team can take a closer look at the situation. Three months is a very long time to be waiting for a payment.

Has the casino actually explained why you still haven’t received your money? You mentioned that they keep referring you to email, but what exactly are they expecting you to resolve there?

The casino also has a rather low Safety Index. I looked at some of the complaints as well, and although I still think submitting one is worth trying, I’d also be prepared for the possibility that the casino may simply not respond. If that happens and the complaint ends unresolved because of the casino’s lack of cooperation, there can at least be consequences for its Safety Index.

From what I’ve seen, you also don’t seem to be the only player currently waiting for money from this casino. So at this point, I’d probably be prepared for different possible outcomes.

Jeg ville ikke fortsætte med at spille med bare en eneste euro af de $30.000, mens du har ventende udbetalinger.

Jeg har set eksempler på folk, der har haft succes med at hæve penge fra Spinboss, selv ved hjælp af kryptovaluta, men også en del klager over forsinkelser, udbetalingsgrænser og generiske supportresponser. Med et sådant beløb ville jeg begynde at hæve det maksimalt tilladte beløb med det samme og ville ikke annullere nogen udbetalinger for at komme tilbage til at spille.

Jeg ville også gennemføre hele KYC-processen så hurtigt som muligt og gemme skærmbilleder af saldi, udbetalinger, chats og e-mails. Hvis de begynder at afvise betalinger eller bede om forskellige ting hver gang, har du alt dokumenteret til en klage.

Inden for sportsvæddemål forsøger jeg at undgå at have for stor balance hos en enkelt bookmaker. På det seneste har jeg brugt bookmakere som Odd Justa (https://www.oddjusta.com/) og Oddrs (https://www.oddrs.com/), hvor jeg foretrækker at styre min væddemålsvolumen uden at være så afhængig af et traditionelt casino/bookmaker.

Med $30.000 ville min prioritet lige nu være at hæve pengene, ikke at fortsætte med at spille.

Jeg vandt €800 hos SP77--Spinboss.com, men udbetalingen har ventet i flere dage. Vil jeg stadig modtage pengene?