HjemForumKlagesagerSpinfinity Casino(Roaring21 Group) Confiscated $10,390

Spinfinity Casino(Roaring21 Group) Confiscated $10,390

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10 måneder siden
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10 måneder siden

I had my documents verified and received a phone call verification from the Spinfinity Casino group, including Roaring 21, CasinoMax, Slotsninja, etc. I managed to win $10,390 while depositing around $100 using one of the ongoing bonuses in the cashier.


However, they confiscated my winnings and sent me this email:


Dear Maximilian,


We're sorry, but your BTC payout request of $ 4,000.00 for Account ID maxfiller346226246045 has been declined.


Transaction ID: 3126186


Reason for payout rejection:


Breach of General T&C's - Fraud/Collusion with others - Winnings removed and accounts Banned;


I did not commit any fraud, they ignore my emails

Maxfill
10 måneder siden

Hello,

I'm sorry you have to go through this. The thing is, the casino obviously considers the matter closed and I would not expect them to respond to you regarding that. I'm not saying this is cool, but from the casino's perspective, it makes sense. 🙁

How would you feel if I suggested lodging a complaint against the casino? Through this free-of-charge process, my colleagues will try to get concrete details from the casino. Afterwards the situation may be discussed.

Read the instructions, if you like: https://casino.guru/complaint-resolution-instructions 👈👈

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