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Ask the Casino Guru team (side 10)

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5 år siden
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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TeresaBVB
10 måneder siden
gbdk

Even though I'm not sure who you're thanking here, I can help you with those free games.

Please follow this link, and you will find all the free games available for you on our website. Feel also free to use the VPN if you wish.

Let us know if you like them.

Whitelighter
10 måneder siden
gbdk

Hi Daniel, I have not any communication with Jozef Zubrik for 4 weeks. Can you shed any light on this. Is he ok cos I know he had some health issues a while back or any other reason for no replies

Whitelighter
10 måneder siden
gbdk

Hi, I wrote to him and said he'd get back to you. It shouldn't be a problem but if you don't get a reply, please let me know and I'll contact him again.🙂

Romi
10 måneder siden
gbdk

Hello, I was referring to your team who helped get my casino winnings. I was also wondering if you help get non-casino sites to pay what you win. I have been trying for well over a year to get my $100.00 win. I've contacted them numerous times and they do not respond. That was what I meant by non paying games.

Again, I so appreciate your team and the service you provide.

TeresaBVB
10 måneder siden
gbdk

In that case, thank you as well for choosing us.

Unfortunately, we can help only with online casinos, whenever possible, you know.

What site do you have in mind, though?

10 måneder siden
gbdk

Hello,

It's called "Easy Wall". I won $100.00 in April 2023. I've got proof and I've contacted numerous times and no contact from them ever. I was supposedly #1665 in queue and it's is supposed to update every minute according to them. On Nov. 29, 2024 it shows "Network Failure".. I once again contacted them again and it suddenly popped up to 50 queue position and right now, today 05/01/2025, it is at 48. I have pictures with dates! I don't understand how they can get away with this unless everyone just gives up. Not me! Teresa

TeresaBVB
10 måneder siden
gbdk

I hope then that you will receive your money if you are now more in the front of that queue. Please let us know about how it goes.

Romi
10 måneder siden
gbdk

Will do!

Romi
9 måneder siden
gbdk

So the queue has not moved. No response from all my emails. I'm just going to let it go.

I'm now heading over to ask for help with a Casino again.

This just doesn't seem to get any easier for me. I can win I just can't collect! Lol

TeresaBVB
9 måneder siden
gbdk

And what about a complaint? Wouldn't you try it?

Our complaint team could help, perhaps. What is the casino called, please?

9 måneder siden
gbdk

Thanks but it's not a casino, it's a game site

TeresaBVB
9 måneder siden
gbdk

Ooh, alright. If it's so, unfortunately, we are unable to do anything.

So, do you play there with real money? How do you know if it's safe, though?

9 måneder siden
gbdk

I don't play there anymore.

When I was I didn't really think about it being safe!

9 måneder siden
gbdk

Is there a review for casino.click sweeps casino on your site? Not able to find anything but interested in their trust rating

w659hkqy2w
9 måneder siden
gbdk

Hello, these casinos are not visible at the moment on our site. 🙂

But in our system it looks like casino has pretty good safety index.

At least that's what is estimated so far.

Why you asking? Wanna play there? 😀

8 måneder siden
dedkgb

Hej, jeg vil gerne indgive en klage til Capospin. Jeg kan dog ikke finde casinoet som en mulighed for at indgive en klage.

Automatisk oversættelse:
thorben322
8 måneder siden
gbdk

Hey.

Our data team has the review of this casino almost ready, and hopefully soon it will be published.

There is no problem filing a complaint, though. All you need to do when submitting it is to choose the option that the casino is not on the list or even submit it for any casino on the list and explain in the text to which casino exactly it belongs. We will then fix it as it should be; don't worry at all.

Please inform us about how it goes, for sure.

8 måneder siden
esdkgb

Godaften, Betonred Casino España har udnyttet min ludomani ved at tillade mig at foretage indbetalinger, selvom jeg er blevet lovligt anmeldt af mit lands spillekommission. Før jeg indgav et krav om mine indbetalinger, spurgte jeg chatoperatøren, om de opererer under en licens i Spanien, og de svarede ja. Jeg fortsatte med at indgive et krav, og derefter afmeldte de mig automatisk og undskyldte for den manglende koordinering med virksomhedens politik. De fortalte mig, at de ville svare via e-mail. Under alle omstændigheder har jeg alle skærmbillederne, og de fortæller mig, at jeg ikke opfylder refusionskravene. Hvad kan jeg gøre?

Automatisk oversættelse:
Jorgechelso
8 måneder siden
gbdk

I'm sorry, but we don't have any Betonred Espana in our database, as I can see, and the one we have doesn't accept Spanish players, actually.

Could you perhaps post the URL for us so we can have a look at that? 🤔

Romi
8 måneder siden
gbdk

Nope. Now at 45. They don't want to pay out. I'm just checking a couple times a month now.

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