Ask the Casino Guru team (side 12)

Hi, I am going to paste a photo, my question is if you hit spin and this was what the result was, what would you expect to happen.

Nothing. No win.

Did you??

No, but what you don't see is how it was all lit up in red then it froze up, leaving me thinking I just got screwed. I just wanted to hear it from someone other than a casino boss lol. Thx!

Ohhh. I'm so sorry but not surprised when a casino rips someone off!

Well as you can see i was playing three lines, so I guess it had to be 5 in order to be a win but the whole thing was red, I failed to get the Pic before the attendant did something that removed the red.

how would one become part of your team?

Hello, are you interested in working for the CAsino Guru platform? That's flattering. I guess you need to pass a few rounds of job interviews and assessments—personally, as far as I can say.

And have you tried to contact the casino regarding this so they can check if there was any error in your gameplay?

Hi there.

As i can see this is a 9 Lines slot machine called Wild Wild gems. Y play with Bet 3 that means 3 Lines so this is not a win. When y have played with Bet 9 (9 Lines) than yes y would have won. (Play 9 lines for Top jackpot)

Believe me, the amount you could have won is really not so large that the casino deliberately didn't want to give it to you.

Godmorgen. Jeg har haft en udbetaling fra Supabet casino i vente i over en uge. Der er 3 udbetalinger på 1500 euro, og de kan umuligt behandles. Der er givet vage bot-svar i chatten og via e-mail. De siger maksimalt 3 dage til behandling, men det er mere end 7 dage siden.

Jeg har allerede klaget, men jeg kan ikke få dem til at betale mig.

Godmorgen. Jeg har 3 udbetalinger fra Supabet casino, og de kan umuligt behandles. Det er 7 dage siden. Hvad kan jeg gøre? De svarer ikke og giver ingen konkrete oplysninger.

Kan nogen give mig et svar?

I'm pretty sure you have to start over and put this in the "complaint" section if you are looking for help getting them to pay. This area is to ask questions. The other area called "complaints" is where you start.

Hope that helps

Jeg har allerede indgivet en klage

men ingen har svaret endnu

Hello there.

I can see your complaint here and also that Dominika has already replied to you and has explained that unfortunately our complaint team is unable to intervene before the 14-day time frame passes.

May I ask, though, if your account is fully verified there?

Have you ever had any successful withdrawals from this casino before?

Godmorgen.

Jeg forstår situationen fuldt ud, og takker på forhånd for din hjælp

Jeg har ventet i 10 dage, og der er stadig intet svar fra dem. Jeg venter de resterende 4 dage.

Min konto behøver, ifølge hjemmesiden, ikke verifikation

Jeg har allerede foretaget en eller to udbetalinger fra siden, den sidste var for en måned siden, og jeg modtog den inden for 3 dage, som de siger, men det var kun 500 euro.

Denne gang er det 3 udbetalinger på 500, og det er 10 dage siden ...

De sender altid de samme e-mails og siger undskyld, men de løser ingenting.

Jeg beder venligst casinoguruen om hjælp

Tak

There could be some delay because of the high volume of withdrawals, you know.

Didn't they mention anything like that, for example? 🤔

godmorgen.

De nævnte det, men denne gang tager det lang tid. Hævningerne blev foretaget den 27., 28. og 29. juni.

Jeg tror bare, at der kunne være en begrundelse og en prognose for betalingen på grund af forsinkelsen, og ikke hvad der sker, hvilket er svar uden konkrete og uobjektive svar.

Jeg får stadig ikke løn...

Hello Casino Guru team,

Who can I contact per mail if I disagree with the rejection of a complaint as I did not explain it clearly and I di believe that it changes the result of the rejection?

Hello, Youssf.

Let's take a look at it.

I'd say there are two options:

If the complaint has been published and then closed as rejected, you should see the reopen button located in the rejected complaint thread.

If the complaint was not approved and hence was not published, then you can submit a new form and explain the events there.

Does one of those options suit the situation, please?