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Ask the Casino Guru team (side 6)

192.542 visninger 355 svar |
5 år siden
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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Tobias137
2 år siden

Well, if your wifi uses the same IP as your PC - which should be normal - it still could be caused by the unintentionally blocked IP on our end. I mean the router possibly uses the same IP for both devices. Can you restart your router to gain a new IP? My router, for instance, gets me new IP every time it's reset, or the power turns down.

I'm still missing the email containing your IP address and I fear we will not get much further without it.

Redigeret
Radka
2 år siden

Okay, har lige sendt dig e-mailen nu.

Jeg håber, vi kan løse problemet, jeg ville blive meget glad

Automatisk oversættelse:
Radka
2 år siden

Hej Radka,

Det virker igen. Jeg vender tilbage til hjemmesiden med computeren.

Har jeg dig at takke for dette? Mange tak 🙂

Automatisk oversættelse:
Tobias137
2 år siden

Hello Tobias - finally a piece of good news! 😀

I checked your IP - thanks for the email - with our IT guys, and they fixed that. It was as I guessed, your IP was banned during the last structural hack attack sadly it happens.

I'm sorry for your troubles - welcome back! 💚😎🤗!

Radka
2 år siden

Hej Radka,


Problemet er der igen. 403 fejl, og jeg kan ikke åbne hjemmesiden.


Er min IP blokeret igen?

Automatisk oversættelse:
Tobias137
2 år siden

Probably, we're still experiencing those DDOS attacks.

Let me check that out. Do you still use the same IP address, please? 🤔

Send the email again, I need to be sure to find the proper IP.

Thank you! 🙏

Redigeret
Radka
2 år siden

Hej Radka,


Jeg har lige sendt dig mailen.


Tak 😊

Automatisk oversættelse:
Tobias137
2 år siden

Hello 🙂

Solved I hope!!

Radka
2 år siden

Hej Radka,


ja jeg kan gå ind på hjemmesiden igen med min computer 🙂


Du hjælper mig altid så hurtigt og godt tak så meget ! 🙂

Automatisk oversættelse:
Tobias137
2 år siden

Hello Tobias137!

Welcome back! 🙂 Glad you're here again ✨

Maybe you should start using the VPN just to avoid case another attack will block your IP again.

You can always set it to Germany, no need to change the country - it's meant for the security only.


Anonymized313
2 år siden

Hello.

I believe you received at least one explanation - usually provided by email.

I can completely anonymize your account, it also means all your posts here will seem as written by an anonymous player.

Is that acceptable for you?

Anonymized313
2 år siden

Hello.

Yes - I would. As I've been told by the Complaint Team and also as I believe you've been notified, we do not deal with issues older than a year.

This is the reason, I'm afraid.

Can you please specify your request concerning your profile? I might not be precise, the anonymization means your profile will be deleted + my previous info.


Anonymized313
2 år siden

Thanks for the confirmation. I'm working on it now.

Stay well!

2 år siden

Godaften Casino Guru team! Lad mig vide, hvis jeg kan oprette et emne om mit projekt.

Jeg yder konsulentydelser til spil- og væddemålsprojekter.

Jeg hjælper med at finde de bedste betalingsløsninger til virksomhedens aktuelle anmodning.

Vi tester, udvider muligheder og forbedrer forholdene for casinoer og spillere.

Automatisk oversættelse:
UnionPaymentSolution
2 år siden

Hello!

I appreciate you're asking for permission. 🙂

In this case, I believe it would be more efficient to post elsewhere, on some affiliate forums instead. I bet these are more business-oriented. I mean, we are not a casino plus our community is focused on players, rather on casino representatives or people from the industry.

As far as I understand your field of expertise, you could use a different audience - what do you think?🤔



Radka
2 år siden

Jeg tror, at du som specialist i sociale netværk forstår vigtigheden af tilstedeværelsen af enhver virksomhed på forskellige ressourcer, især hvis de er af samme emne.

Også selvom det ikke er til forretningsformål, men til informations- og marketingformål.

Det er vigtigt for mig. Jeg vil også gerne være behjælpelig.

Der er sådanne emner i sektionen - forum/obshie-temy, jeg kunne sende et eksempel i private beskeder, men de er deaktiveret.

Med venlig hilsen

Automatisk oversættelse:
UnionPaymentSolution
2 år siden

As an admin, I also see such a topic as an advertisement with no value for the forum users/players - as was already explained.

Could you kindly accept that?

I don't need any examples (this forum does not support DM or PM), though. Please do not advertise here, and reflect adequately on my kind explanation - this is not the proper forum.

https://casino.guru/terms-and-conditions

"3.6. Any abusive activities or behavior, including posting of the same message to more than one forum thread or topic section, spamming, flooding, using chain letters, pyramid schemes and solicitation, posting promotions, advertisements, marketing materials, or bonuses, or sending mass private messages or emails are strictly prohibited.

3.7. We reserve the right to remove or edit any User generated content, including but not limited to posts, links, and promotional information posted to the forum that we consider to be added by gambling-related websites, casinos, or their affiliated parties for promotional or link building purposes at our sole discretion."

I hope we have an understanding now.


2 år siden

Would like to get ahold of Jozef in regards of the payment from multiple tasks that I've completed.


Sent him emails about it. Please let him know I was asking!


F.

mrTretton37
2 år siden

Hello there, I already did that. 🙏

2 år siden

Hello there, I already did that. 🙏

2 år siden

Could you please write him again for me? 🙂 Same thing again

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