Ask the Casino Guru team (side 8)

Thank you so much.

We're always glad to help. Is it still the same when you try to log in?

Yep 🙁

Ok, thank you for the update. Let's see what can be done.

Hey there.

Frankly, as the message suggests, this issue is caused directly by the Facebook API limitations. This situation is not under our control. I suggest login in to your original profile (lefterismusic) using your email and password. That should work despite FB issues.

Can you try that, please?

Hi Radka thank you very much for your suggestion but unfortunately it doesn't work 🙁

Not even that works, hmmm, ok. Did you get in touch with Mirka from our complaint team, as Radka suggested, at least?🤔

Yes 🙂 i have send an email...

Thanks for the update. It seems like our tech guys have something to think about.

I'm really sorry for this, I thought I found a working solution for you.🙁

yes and i was happy because i have to say something..N1 Casino has transferred my winning of 1400 euros to my bank account...but i wanted to wrote in the complaining section..but as y see i cant log in as lefterismusic now i logged in using google account, anyway...I realy want to thank you guys deep from my heart..!!!! Y are awesome and i realy dont know how i will thank you..!!! THANK YOU soooooooo much...!!!!! Special THANKS to Mirka wow..y are great. Thanks again.

So I'm very happy to hear that and to see that you got your money's worth in the end. ☘️☘️🎉

I wrote to Mirka that you have succeeded and that you probably won't write her off from the previous account since you can't log in there. 

The most important thing I would say is that you got your funds and you can enjoy them, because it took quite a while to be honest. 

Hopefully something like this won't happen again and you will have a better experience. 

Anyway, do you think you'll play in this casino again or you'd rather not ?

Hi jaro.

Yep it took quiet a while 😬 I have wrote them (sending an email) after i got my win> among others I wrote: Does it have to be that way to get my win? And i have say also this> I have no reason to lie after i got my win from y guys..i never ever has make a third party deposit..!! and some other things also. Jaro i had given up. Was realy tired from all this. But now im happy. Happy not for the money but that i was right. My win was 10000% legal. Anyway now this is History. Yesterday i have make a deposit 50 euro and playing a little bit only to show them that im not like them. I will not play anymore, after all this. It tooks to long to get my win that got on my nerves 🙁 That behaviour from this casino was extremly bad to a customer. Never ever i faced this before. Im an old online player i KNOW the rules very well. That's not how you deal with it when you have a online casino. That puts people off. Makes me sad also how they treat us. So many players facing similar problems and it is hard to show that you are right. Feeling alone and thinking that nobody will help you so give up and life goes on. True and sad. 😔

Again please tell all who has helping me a BIG BIG thanks deep from my heart...!!! 😊

I will definitely forward your gratitude and we thank you for being happy and enjoying the fact that the whole situation is finally over and what is important is that it turned out well. The truth always comes out as it's told, so I'm also glad that was your case and you didn't have to deal with any more trouble. 

I can see that you will make a rough line behind them and you will probably play in another casino. 

Good luck and have a better experience in the future. ☘️😊

Hi there!

We just had a session to help us understand the specific login issues, and based on the recent update, I'd like you to do this, so you can use your original account again, despite Facebook malfunctions.

1) Please go to the signup page https://casinoguru-gr.com/eggrafi

2) fill in your original username "lefterismusic" plus the original email "le********sic@y***o.gr"

3) set up a password

4) confirm your password through a verification email

These steps should allow you to get back to your first profile by using a new password associated with your previous email and login.

Please let me know how it goes 🤞

uffff.....i have follow your steps..but it not works again. Thing is that i cant log in with my google account now few days..i have try again and im in now. I realy dont understand why i cant log in with my google account few days after i have do your new sugestion. Weird this whole thing. I try again...

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What the..? 😀 I'm bit confused too.

Would you be able to capture a video of how you try to log into your old account? We will review the process and perhaps find the reason - finally 🙂

That would be extremely helpful, If you manage to do so, please send it to community@casino.guru 🙏

Radka i have send an email to community@casino.guru please read....Thanks

Radka i have send an email with video hope y will see what i mean..Thanks

Thank you, Radka will surely get to it and I firmly believe that this whole problem will be solved somehow. I will keep my fingers crossed. 🤞