Spørgsmål om guru-anmeldelser

Nu vil jeg tage et eksempel på en klage, hvor casinoet, som anses for at være meget sikkert, ikke engang ønsker at deltage i at løse eller forklare den.

Jeg har selv spillet på dette casino, så jeg har intet personligt imod casinoet. For mig har det indtil videre fungeret med indbetalinger og udbetalinger.

Men hvis casinoguruers anmeldelser af et casino er vigtige for casinoet, hvorfor er vurderingen så den højeste i dette tilfælde?

(Jeg ved intet om denne sag udover hvad der står i klagen)

https://casino.guru/sv/happy-casino-spillerens-konto-stangdes-och-hans-middel

Sorry, but I am not sure that I understand your question, actually. 🤔

Could you please rephrase it?

Så hvorfor sænker I ikke casinoets vurdering?

In this particular case, I'll try to explain it a little more to you. 

The player's complaint is evaluated as unresolved and therefore the casino did not try to take a step to resolve things. We gave the casino black points for this, but these are given based on the severity of the problem, the amount, etc. Since the black points are not that many, the amount was not that high either, so the casino didn't move significantly lower. If it didn't deal with other complaints as well, it would of course go lower because I believe it would get more black points more often.

I hope I have summed it up clearly enough for you.