Sportospin 600 Euro tilbagetrækning anmodet om 3 dage siden

Jeg anmodede om mine penge efter at have opfyldt bonusbetingelserne, men 800 af de 1800 forsvandt og kun 1000 € tilbage. Så ville jeg trække det tilbage og blev afvist med den forklaring, at jeg skulle satse yderligere 400 €. Jeg gjorde det, tabte og anmodede om en hævning på 600 €. Og nu har jeg ventet i 3 dage! Det er virkelig sygt!

Hello,

hard to speculate about bonus terms I'm not familiar with. The way I see it though, the main concern is delayed payment, right?

Well, may I ask a few things, please? To have some idea about the situation you're facing, I believe it would help to know when you submitted the withdrawal request, whether this is your first request, and what the casino told you about the withdrawal. Are you still in touch, please?

Netop den forsinkede betaling er et problem, og jeg er bange for, at jeg ikke får pengene. Det er min første anmodning, eller rettere den anden, fordi den første blev afvist. De siger altid, at jeg skal være tålmodig, men giver ikke klare svar. For eksempel spurgte jeg, hvor lang tid en hævning via bankoverførsel tager i gennemsnit, og de svarede, at de har mange hævninger, og at jeg skal vente, være tålmodig, sådan noget. Jeg sender dig også et billede.

I can see what you mean, and you have done right to submit a complaint here. Our team will investigate the matter after the 14-day time period passes. Unfortunately, we are not able to intervene in such cases earlier than that.

How long have you been playing at this casino, and how did you find out about it, if I may ask?

Our data team already put it into our database, and it's working on the full review of this casino, which will be published somewhere at the beginning of the new year, hopefully, so any kind of information will surely help us to better understand how this casino works.

Please don't hesitate to write more about your experience by far and come forward with any updates regarding your withdrawal.

Jeg har måske spillet i en måned. Jeg fandt det på Google, på en hjemmeside. Kan du starte tidligere, fordi det er et stykke tid siden, jeg har ventet?

Unfortunately, it won't be possible, as we have hundreds of casinos waiting on the list to be added, you know. 🤷‍♀️