Hej alle sammen
Jeg kontakter her i håb om at få nogle råd eller indsigt fra alle, der måske har erfaring med en situation som denne.
For et par måneder siden opdagede jeg, at mit mindreårige barn havde formået at oprette to konti på Stake.com – en gambling platform – og mistede over 1 million dollars af vores families kryptovaluta. Disse penge kom fra vores opsparing, som vi opbevarede i krypto.
Her er den frustrerende del: Stake.com formodes at have foranstaltninger på plads for at forhindre mindreårige i at få adgang til deres platform, men de tillod mit barn at registrere sig, indbetale penge og spille i flere måneder. For at gøre tingene værre havde mit barn endda en VIP-vært på platformen, som gav bonusser og incitamenter til at holde dem i gang. Værten bor i USA, et begrænset område, men fik stadig adgang til og arbejde med siden.
Jeg har prøvet alt, hvad jeg kan komme i tanke om for at løse dette med Stake.com:
Jeg har sendt en e-mail til deres overholdelsesteam flere gange, og jeg har endda sendt en underskrevet fuldmagt, som de anmodede om, men jeg har ikke modtaget noget svar.
Jeg har bedt om oplysninger om deres licens og lovmæssige kontakter, men de har ignoreret mig.
Jeg har endda foreslået en delvis tilbagebetaling på 75 % af det indbetalte beløb for at anerkende noget ansvar, men de nægter at deltage i nogen meningsfuld kommunikation.
Hele denne oplevelse har været følelsesmæssigt og økonomisk ødelæggende for min familie. Vi havde brug for disse midler til en familienødsituation, men da vi forsøgte at få adgang til dem, opdagede vi, at de var væk.
Har nogen andre stået i en situation som denne? Er der en måde at holde Stake.com ansvarlig for at tillade en mindreårig at spille på deres platform? Jeg er også spændt på, om der er andre fora, organisationer eller regulerende organer, jeg bør kontakte for at skubbe dette fremad.
Jeg vil sætte stor pris på ethvert råd eller forslag til, hvad jeg skal gøre nu.
På forhånd tak!
Hi everyone,
I’m reaching out here hoping to get some advice or insights from anyone who might have experience with a situation like this.
A few months ago, I discovered that my underage child had managed to create two accounts on Stake.com—a gambling platform—and lost over $1 million of our family’s cryptocurrency. This money came from our savings, which we stored in crypto.
Here's the frustrating part: Stake.com is supposed to have measures in place to prevent minors from accessing their platform, but they allowed my child to register, deposit funds, and gamble for months. To make matters worse, my child even had a VIP host on the platform, who provided bonuses and incentives to keep them playing. The host lives in the U.S., a restricted region, yet was still allowed to access and work with the site.
I’ve tried everything I can think of to resolve this with Stake.com:
I’ve emailed their compliance team multiple times, even sending a signed Power of Attorney as they requested, but I haven’t received any response.
I’ve asked for information about their license and regulatory contacts, but they’ve ignored me.
I’ve even proposed a partial refund of 75% of the deposited amount to acknowledge some responsibility, but they refuse to engage in any meaningful communication.
This whole experience has been emotionally and financially devastating for my family. We needed these funds for a family emergency, but when we tried to access them, we discovered they were gone.
Has anyone else faced a situation like this? Is there a way to hold Stake.com accountable for allowing a minor to gamble on their platform? I’m also curious if there are other forums, organizations, or regulatory bodies I should contact to push this forward.
I would greatly appreciate any advice or suggestions on what to do next.
Thanks in advance!
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