Svindelcasino. Betista882.com

Gå ikke ind på dette casino, de er svindlere. De siger, at du skal fremvise dokumenter for at hæve, og det gør du, og de vil ikke lade dig hæve. De leder altid efter undskyldninger og får dig til at gøre flere og flere ting, umulige ting. Så du kan aldrig hæve. Vær forsigtig. Men de stiller ingen krav til dig for at indbetale. De beholder 800 euro fra mig.

Hello, I understand your frustration but based on the screenshot, it was you who said he was no longer interested in cooperation. To be honest, this is not the best way to prove the casino is a scam. I get you have an issue providing your old address, but as said, you have to pass the KYC and cooperate; otherwise, the casino can't pay you out, no matter what you believe.

May I know how long you have been dealing with the KYC? Perhaps we can help you sort that out.

Hej, jeg har aldrig nægtet at samarbejde. Jeg har allerede sendt dig de dokumenter, du anmodede om, og som jeg har været i stand til at fremskaffe, og du har stadig ikke givet mig svar og leverer kun billige aflytninger. Hvis du kunne hjælpe mig med at trække det tilbage, ville jeg sætte pris på det.

So, how about you try to explain how long you have bene struggling? As I said, we may be able to help you mediate with the casino, which is not us. However, we need to understand why the casino requires your old address and the duration of your struggle to pass the KYC process.

Okay, ven, tak! Jeg har været igennem denne proces siden onsdag. Og de beder om min adresse og nuværende adresse. Fordi jeg ved en fejl automatisk udfyldte mine oplysninger, og de indtastede ved en fejl min gamle adresse, og den adresse var fra for fem år siden. Så når jeg kommer til Spanien, vil jeg forklare det for dem. Og de bad mig om at sende dem et bankdokument med den nye adresse og mit navn.

Jeg gjorde det, men nu beder de mig om at sende dem et dokument fra den gamle adresse, og jeg har ingen dokumenter eller fakturaer eller noget fra den gamle adresse, og det, de fortæller mig, er, at hvis jeg ikke fremviser de dokumenter, de kræver, vil jeg ikke kunne trække mig tilbage.

I understand this situation must feel frustrating. From your point of view it was just an old address auto-filled by mistake. If I got it correctly.The problem is that the casino has to work strictly with the data entered at registration, and any discrepancy is treated as providing incorrect information. That’s why they are now asking you to prove both the current and the old address, even though you no longer have documents for the previous one.

I get that this is not easy to solve, and many casinos don’t explain it very well. If this really becomes a blocker for your withdrawal and you cannot provide what they ask for, then the right next step would be to open a complaint with us. That way, we can review the situation in detail and see if there is a fair solution possible.

Forstået, kan du hjælpe mig? Vær sød.

I see.

Well, if you are unable to resolve the situation, you may ask my colleagues for help. We provide casinos 14 days to resolve issues; on the other hand, the matter is most likely a problem related to incorrect register details, so you can complain even sooner, I guess.

Here is the form you need: https://es.casino.guru/quejas/enviar 👈👈

You may collect the post posted here on the forum to form the general description of the problem. Could be easier at least.

Will you try?

If I may have a word of advice, do not scream that the casino is a scam if you fail to register with an actual and valid address in the first place. It won't look good. 😉

Forstået, tak.

Happy to help, but the main goal is to turn this situation into a good outcome.

Hopefully it works out, Tomas is on it!