Complaint Response Timeframe – Casino Guru (side 2)

Thanks for sharing.

How are you doing today Radka?

Oh, thank you very much for asking. Honestly, I have been better.

Morning was fine, but then I learned about a few casinos with which we are having issues due to a high volume of complaints and complicated payouts. Now also with inaccessible websites, that's new. Does not look very good given the circumstances. Then the news came that one Guru member had been taken to the hospital.

The day has been filled with unexpected challenges, and it's currently around 11 AM in our area. Let's see what comes next...

How are you? How are you feeling?

Not too shabby. Thank you 🌹

I'm really sorry about the guru member. I hope he/she will be fine.

Goodluck

Thank you too. It was a hell of a Friday; shortly after noon, half of my country experienced a blackout—complete mess everywhere. People were stuck in elevators, every electrical feature was down, and phone lines were dead until late afternoon...

I do hope that your Friday was much better!

Jeg er enig med den forrige taler; CasinoGurus svartid på syv dage eller mere er et mareridt hver gang.

Jeg elsker CasinoGuru, og det er mange gange bedre end sin største konkurrent, men behandlingstiden for hvert svar er et mareridt, især når timeren overskrides fuldt ud og endda hver gang.

Hello, I would like to say that I perfectly understand that, and I also understand what others have been saying.

Just let me add a few numbers: fewer than 20 resolvers and more than 1270 cases opened.

We don't want to keep you waiting; we have to respond and take care of all of you.

Kindly be patient, please. The truth is that higher efforts truly need more time.

Completely understand the situation with Guru team members and it is really appreciated. However casinos are abusing the timeframe and purposely taking their time.

🌹

Yes, sometimes that's really the case. But if they have a week to respond, unfortunately they might wait until the very last minute, it's probably best to always expect that.

I'd prefer it if that weren't the case; some casinos respond much sooner, while others wait until absolutely required.