Withdraw denied for NO reason

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

Kindly be advised that your account has been recently blocked from play due to notifications received related to the following transaction(s) linked to your Mega Riches account:

Date and time stamp: 2021-03-11 19:02:21

Amount: 100 SEK

Method: Trustly

Date and time stamp: 2021-03-11 18:57:29

Amount: 100 SEK

Method: Trustly

Date and time stamp: 2021-03-11 18:24:54

Amount: 100 SEK

Method: Trustly

We would appreciate it if you could please settle the outstanding debt of 300.00 SEK as soon as possible by placing a deposit on our site and informing us, so we can deduct this from the available balance.

Alternatively, you may wish to contact our support to get more information.

Please let us know if there is anything we can assist you with or that you would like to discuss in this regard. Thank you for your cooperation.

Kind regards,

Mr.Vegas

Michela (Mega Riches)

25 jan. 2025 10:06 CET

I Dont understand

Romi

mrintox80

Community & Complaints Administrator

mrintox80

1 år siden

Original

Oversættelse

Have you reached out to the support regarding all this already? Did you get any answers?

Please post the URL of the casino where you experienced this so we can try to find out what exactly it is about.

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

www.mrvegas.com

Yes they only say i Owe them.

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

25 jan. 2025 10:08 CET

Dear Felix,

Hope this email finds you well.

Kindly be advised that your account has been recently blocked from play due to notifications received related to the following transaction(s) linked to your Mega Riches account:

Date and time stamp: 2021-03-11 19:02:21

Amount: 100 SEK

Method: Trustly

Date and time stamp: 2021-03-11 18:57:29

Amount: 100 SEK

Method: Trustly

Date and time stamp: 2021-03-11 18:24:54

Amount: 100 SEK

Method: Trustly

We would appreciate it if you could please settle the outstanding debt of 300.00 SEK as soon as possible by placing a deposit on our site and informing us, so we can deduct this from the available balance.

Alternatively, you may wish to contact our support to get more information.

Please let us know if there is anything we can assist you with or that you would like to discuss in this regard. Thank you for your cooperation.

Kind regards,

Mr.Vegas

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

file this is prof i deposited

Romi

mrintox80

Community & Complaints Administrator

mrintox80

1 år siden

Original

Oversættelse

So, have you sent them this screenshot where your deposits are visible?

Do you have any remaining balance at your account now that you'd like to withdraw? If so, perhaps our complaint team could help you out.

What do you say?

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

I played it all up but i deposited 200sek more that i want out

Romi

mrintox80

Community & Complaints Administrator

mrintox80

1 år siden

Original

Oversættelse

When you say you deposited the money, did you wagered it already, though?

If I'm not mistaken, you have to wager it first and then you can withdraw it. Right? It should be written in the terms, for sure.

Anyway, if this issue continues and you are not able to withdraw your winnings, I would suggest you file a complaint here. Our team will gladly take a better look at things at this casino and try to help you out.

Here is the link if you decide to do so. Let us surely know what you will do, please.

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

I used the money i deposited to play slots all of it

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

i deposited played and now i owe thjem

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

Anyobe?

Romi

mrintox80

Community & Complaints Administrator

mrintox80

1 år siden

Original

Oversættelse

I have to admit that I don't fully understand the issue here, and that is why I believe that the best would be if you submitted a complaint here, so our team can investigate the whole matter.

Don't you think so? I leave it up to you. Let us know how you decide, please.

mrintox80

Sølv

Sverige

1 år siden

Original

Oversættelse

Yes please do

Romi

mrintox80

Community & Complaints Administrator

mrintox80

1 år siden

Original

Oversættelse

Well, only you yourself can do it, so please follow this link where you'll need to describe the whole situation well so our team can start working on it.

Keep us updated, for sure.

Withdraw denied for NO reason

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