Udbetaling af €666 (ADA) afholdt siden 26. december, annulleret og konto blokeret - Samba Slots -

"Jeg anmodede om en udbetaling på €666 i Cardano (ADA) den 26. december 2025. Efter at have ventet i mere end 8 dage og gentagne gange kontaktet livechat (hvor agent Cyril blev ved med at give mig en fornærmelse), har casinoet i dag, den 3. januar, annulleret min udbetaling uden nogen gyldig forklaring."

Min konto er verificeret, og jeg har ikke overtrådt nogen regler. Jeg mener, at casinoet bevidst tilbageholder mine penge og bruger forsinkelsestaktikker for at få mig til at miste min saldo. Jeg vil ikke spille med disse penge og kræve øjeblikkelig betaling. Mit annullerede transaktions-ID er: 100727024A3179870800.

VIGTIG OPDATERING: Efter at have bedt om en forklaring på annulleringen af ​​min udbetaling, har casinoet BLOKERET MIN KONTO. Jeg har stadig de €666 på min konto. Dette er et åbenlyst tyveri af mine penge.

OPDATERING 2: "HASTER: Casinoet har lige sendt mig en generisk e-mail, der siger, at min konto er lukket, og min udbetaling er annulleret på grund af 'brud på vilkår og betingelser', men de specificerer IKKE, hvilken regel jeg angiveligt har brudt. Min konto er blevet verificeret, og mine gevinster er legitime. Jeg kræver, at casinoet fremlægger bevis for CasinoGuru for, hvilken regel jeg har brudt, eller fortsætter med den øjeblikkelige udbetaling af mine €666."

Hi, if the casino didn't give you any reason or say anything else and you feel that it wasn't fair on their part, then I would probably lodge a complaint.

Did you play with a bonus or can you think of any reason why they might take your money and block your account?

Hej,

Ja, der var en startbonus, men den saldo blev omsat og brugt separat. De €666, jeg gør krav på, stammer udelukkende fra min saldo med rigtige penge. På tidspunktet for udbetalingsanmodningen blev de rigtige penge holdt separat og var ikke underlagt nogen udestående omsætningskrav (rollover) fra bonussen. (De var blevet brugt i flere dage.)

Jeg overholdt alle betingelserne vedrørende min saldo med rigtige penge og spillede med mine rigtige penge i casinosektionen; alt blev gjort lovligt. Det faktum, at casinoet blokerede min konto, efter at saldoen med rigtige penge allerede var blevet konsolideret, og den udbetaling, jeg anmodede om, virkede som en taktik for at undgå at udbetale. Min konto var allerede verificeret, og der var ingen aktive begrænsninger. Det hele startede, efter jeg "anmodede" om at fremskynde min betaling; de annullerede den og blokerede min konto.

Hvordan indgiver jeg en klage der?

Tak skal du have!!

Hello,

The casino is accusing me of violations in the 'Sports' section, but this is an irrelevant excuse for the following reasons:

My winnings of 666€ come exclusively from the Casino area (Slots/Table games), where I played legitimately and followed all rules.

While I did place some bets in the Sports section, those bets resulted in losses. Therefore, there was no illicit profit or technical advantage gained on my part in that section.

In their email, the casino admits to confiscating my real money balance, yet they fail to provide any evidence of the exact rule I supposedly broke. They cannot seize legitimate Casino winnings based on vague allegations about a different section (Sports) where I didn't even make a profit.

I formally request the mediator to ask the casino for my full betting history and specific proof of the alleged violation. This is an unjustified confiscation of a verified real money balance.

Hello, just a few things—this forum is no way to demand anything from your mediator. Mediators are not here. You are welcome to share your part in the complaint. 🙏

The complaint works quite differently; we "demand," to use your wording, the proofs from you. Complaining means challenging the casino's steps based on your proofs. Well, I guess the mediator will make things clear for you. Don't worry, it will all be properly explained.

Does this post mean that the casino/sportsbook is not willing to provide you with your betting history? I'm just asking.

I am sorry if my tone seemed demanding; it is due to the automatic translation and the frustration of having my funds withheld. It was never my intention to be disrespectful to the forum. 🙏 🙏 My apologies!

Regarding your question: Yes, the casino is preventing me from accessing my betting history. By completely blocking my account, I cannot log in to download my records or see the evidence of what I am being accused of. In their last email, they stated that the decision is 'final,' but they refuse to send me the details or the history via email.

I am only asking for transparency, as my winnings were from the Casino section and I do not understand why I am being accused of something in Sports, where I didn't even make a profit. Thank you for your patience and for your help.

Do not worry about it. Auto translators are sometimes very funny. 🙂

So, the casino is indeed not providing the history; thank you for that. Please make sure to provide all those details through the complaint. It is truly important.

Before the complaint process goes further, try to take some rest. It must have been exhausting and I understand it. Hold on, please.

Thank you for your understanding, Radka. You are right, it has been a very exhausting and frustrating process. I really appreciate your support and your patience with the language barrier. I will wait for further news. Thanks again!🫶