Udbetaling af midler er forsinket

Hej. Jeg vil gerne kontakte Casino Guru for at løse et problem med visse casinoer, såsom Spinbara, Dragonia, Pistoli, Malina og andre, som ejes af samme firma. Udbetalinger fra disse casinoer tager mere end tre dage, nogle gange endda et par uger. Reglerne siger dog, at udbetalinger behandles inden for tre hverdage, eksklusive den dag, anmodningen indsendes. Derfor vil jeg gerne have, at en person fra Casino Guru kontakter lederen og forklarer, hvorfor disse problemer opstår, og hvorfor de overtræder deres egne regler.

Hello there.

Even though it must be frustrating to wait this long for your winnings, unfortunately we are unable to do much about it. You would have to contact the licensing authority that regulates the casino, actually.

Our team can intervene only when a complaint is submitted by the player and the 14-day time period passes.

Do you experience a delay in some of these casinos right now, perhaps?

Ja, jeg har oplevet en forsinkelse igen, men på det andet casino har de en lignende platform som det forrige, og jeg tror, ​​de har den samme ledelse. Hvad skal jeg gøre?

Hello, I believe both options are the same, as Romi mentioned earlier.

Option one is to contact the licensing authority, which I believe is a waste of time because they rarely intervene in cases of minor delays. Yes, I understand how that sounds, but when you consider how many reports each regulator receives on a daily basis, as well as their quality and severity, it makes sense. They are simply not efficient enough to address delayed payments in the majority of cases...

Option two: wait fourteen days, and if the casino does not pay you, file a complaint with us.

It's not very convenient, but this is how things are. 🙁

Plz return my withdraw

I believe there was some mistake done here, right?

Was it meant to go to some casino support, perhaps?

Let us know if you experience any issues with your withdrawal.