Kære Radka, det jeg går igennem med dem er utroligt, har lige modtaget denne emil...
Kære Ramona,
Vi håber, at denne e-mail finder dig godt.
Vi sender denne e-mail til dig fra CrazePlay Player Protection Team.
Som en licenseret operatør er vi forpligtet til at udføre visse kontroller på alle spillerkonti for at sikre, at vi leverer et sikkert spillemiljø samt sikre, at hver af vores spillere nyder de højeste standarder sammen med sikkert og fair gameplay.
Vi har gennemgået din klage og vil gerne informere dig om, at vi efter vores undersøgelse refunderer betalingen på €320,00.
Efter adskillige forsøg på at refundere dig via bankoverførsel og Skrill var vi desværre stadig ikke i stand til at sende dine €320.
Vi refunderer gerne pengene til et IBAN fra en 3. part netop ved denne lejlighed, dette kan være en bankkonto tilhørende en ven eller et familiemedlem over 18 år (oplys venligst ikke Santander eller Danske IBAN)
For at kunne behandle denne refusion skal vi modtage følgende for at bekræfte betalingsmetoden:
Tredjeparts kontoudtog - Dokumentet skal indsendes i det originale PDF- eller papirformat uden at filtrere transaktionerne.
Brug venligst linket i den næste e-mail til at uploade dine dokumenter; sørge for, at de nødvendige oplysninger er tydeligt synlige for at undgå forsinkelser under verifikationen.
Når det ønskede dokument er fremlagt, vil vi bestræbe os på at behandle din betaling så hurtigt som muligt.
Skulle du have yderligere bekymringer, spørgsmål eller kommentarer, tøv ikke med at kontakte vores kundeserviceteam.
Med venlig hilsen
Spillerbeskyttelsesteamet
CrazePlay Casino
Jeg gjorde det selvfølgelig med det samme gennem min datter, det er ikke som jeg tilbød dette for uger siden hvis det ikke var muligt gennem min datter, hun sagde nej Mmmmm, det er skandaløst at min datter skal forklare sig så jeg får overskud og ikke hvordan de altid skriver en refusion, min gevinst, nu venter jeg selvfølgelig igen, alt skal tjekkes igen først, det hele er bare utroligt.
Jeg holder dig orienteret
Med venlig hilsen
shanty
Dear Radka, What I'm going through with them is unbelievable, just received this emil...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.
I'll keep you posted
Best regards
shanty
Liebe Radka,Was ich mit denen durchmache ist unfassbar,habe gerade diese emil erhalten...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd Party just on this occasion, this could be a bank account of a friend or family member over the age of 18 ( please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Natürlich habe ich das sofort gemacht über meine Tochter,ist ja nicht so das ich dies schon vor Wochen angeboten habe ob es nicht über meine Tochter ginge,wurde verneint Mmmmm,unverschämt ist das meine Tochter sich darlegen muss,damit ich Gewinn erhalte und nicht wie die immer schreiben Rückerstattung,ne mein Gewinn,jetzt warte ich natürlich wieder, muss ja wieder erst alles geprüft werden,einfach unfassbar das alles.
Ich werde dich auf dem laufenden halten
Liebe Grüße
Shanty
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