Udbetaling umulig €3000

Hej alle sammen, jeg har prøvet at uploade dokumenter i 3 dage, og de bliver aldrig accepteret.

Platformen er Winita Casino, jeg har sendt alle de nødvendige dokumenter i god kvalitet, og alt er læseligt, men der er intet at gøre. Jeg skal hæve næsten €3000, og platformen tillader det ikke.

pressing f right now, i hope you get your money

i hvilken forstand ved at trykke på f

Are those documents in the right format, please?

It is very important they are in the format requested by the casino, you know.

Godmorgen, siden accepterede ved et uheld mine bekræftelser. Jeg har indsendt udbetalingsanmodningen igen. Jeg giver dig en opdatering.

We'll wait for the updates then.

Godmorgen alle sammen, indtil videre har siden ikke engang startet overførslen fra siden til banken, faktisk er saldoen stadig €2700, de vil bare ikke vide noget om det.

Hvilken løsning??

Did you make deposits there? If so - via crypto or card?

Jeg indbetalte med bankkort

Kan du gøre det samme?

Hello,

I see you are a bit concerned, so let's look at it together.

The way I understand it, you submitted a casino withdrawal request, yet it has not been processed yet, perhaps not even approved.

A few details will surely help us assess the situation because usually withdrawal approval is not an isolated operation. It is a result of a process. May I know whether you have withdrawn from this casino before? Has your account been fully verified? Knowing when exactly the withdrawal request was submitted to the casino also helps.

Situationen er denne: Dokumenterne blev verificeret (lige efter casinoet svarede på min Trustpilot-anmeldelse), saldoen forblev uændret, og betalingen blev ikke engang behandlet. Der er sider, der tilbyder øjeblikkelige overførsler, men efter 4 dage har de stadig ikke behandlet noget. Jeg har aldrig hævet noget fra siden.

Opdatering, som du kan se, efter at have bekræftet dokumentbekræftelsen den 20. januar, bad de mig i dag magisk om det ... gør noget, tak ...

Jeg sendte dokumenterne 4000 gange....

I see now. Given the circumstances, sending the documents 4000 times seems not to be the key.

Are you saying the documents are approved and there are no issues with the account or payment itself? It could be a (just) delay, I reckon. Of course I understand in an ideal world there would have been none, but well, it happens. 🙁

Hopefully the current state of events is the beginning of the positive end, and the bank transfer will be processed soon.

Do you know whether they approve transactions on weekends?