Withdrawalls not received by 20bet

The key point here is the difference between a withdrawal being marked as "successful" in the casino account and the money actually reaching your Revolut account.

From what you described, you have done the right thing by keeping the withdrawal IDs, the RRN references, Revolut’s written response, the original PDF statement, and the correspondence with 20Bet. If Revolut cannot locate the payments using the RRN references, then an ARN or an official payment/processor confirmation showing exactly where the funds were sent would be very important.

Since you also mentioned that legal proceedings have already been initiated, we can’t give legal advice here, but please keep all sensitive documents and bank/court records out of the public forum.

If you would like Casino Guru to look into the casino side of the matter as well, and you have not submitted an official complaint with us yet, you can do so and attach the relevant documentation there. Just make sure to clearly mention that judicial proceedings have already been started, as this may affect what our complaint team can do from our side.

Please inform the BetNjet representative that legal proceedings concerning these three disputed €2,000 transactions are already pending before the Julgado de Paz do Porto, Portugal, under case no. 287/2026-JP, and that judicial correspondence has already been sent to the defendant.

I have repeatedly attempted to obtain a direct Legal/Compliance contact from BetNjet without success. If Casino Guru has direct contact with BetNjet management or its complaints team, I respectfully ask that this information and my complaint be forwarded to them.

I remain fully willing to resolve the €6,000 dispute amicably if BetNjet or the relevant payment entity contacts me and provides a concrete resolution.

The complaint will most likely need to reach the stage where the casino is contacted first.

However, from what I’ve seen, this casino has failed to respond to quite a few complaints in the past, so there is a real possibility that the same could happen in your case as well.

I don’t want to be negative straight away, but I think it’s important that you’re aware of that possibility in advance. So whether the situation can actually be resolved through our complaint process, I can’t say for sure, and at the moment I would keep my expectations rather low.