Uforsikrede hævninger

De bad mig om at bekræfte, men de lod mig ikke færdiggøre bekræftelsen, så jeg åbnede en ny konto, fordi bekræftelsesproblemet ikke var løst, og nu lader de mig ikke hæve mine indtægter.

Hello, first of all, what casino did you play at? 

Next, I would like to know if you know why the verification was not completed, or possible? Did the casino not accept your documents and how long did it take? 

To be honest, you probably did the worst thing you could have done, because opening another account is a violation of the rules and it is quite possible that the casino will confiscate your winnings. So why didn't you come here right away and try to ask us for help or some advice? I think it's going to be difficult now, but anyway, answer my questions and we'll see what we can do.