Jeg har satset på hestevæddeløb i et par år og har for det meste tabt penge, hvilket gør dette irriterende!
Jeg åbnede en unibet-konto for omkring to eller tre måneder siden og placerede et par væddemål på Goodwood-festivalen. Jeg havde en stor vinder på omkring 3000 pund. Jeg trak mig tilbage, og alt så godt ud. Så jeg begyndte at satse igen under kapsejladsen i York i slutningen af august. Igen havde jeg en god vinder denne gang omkring 2500 pund. Denne gang, da jeg gik for at hæve, blev jeg bedt om et billede af mit id-bankkort og bevis for adresse. Bortset fra at adressebeviset skulle være et modtaget med posten, lidt svært, da jeg ikke får noget med posten i disse dage! Alle mine kontoudtog og regninger er online
Så jeg uploadede ID+bankkortet og livechattede og forklarede, at jeg skal opdatere min adresse, fordi jeg lige er flyttet sydpå til Cornwall, og jeg har ikke noget indlæg til den gamle adresse. De sagde, at de ville e-maile mig med et svar om det. Jeg fik ikke noget svar, så et par dage senere prøvede jeg at logge ind, og kontoen virkede ikke. Igen gik på live chat. Der fortalte de mig, at min konto var blevet forbudt, og mine gevinster på 2000 (udbetaling) og omkring 650 i saldoen blev konfiskeret. Jeg kunne ærligt talt ikke tro, hvad jeg så! Jeg vidste ikke engang, at et væddemålswebsted kunne konfiskere sådanne gevinster.
Jeg er så sur, og jeg aner ikke, hvad jeg skal gøre ved det. Jeg har aldrig haft eller hørt om et problem som dette med et hestevæddeløb. Det virker skåret og tørt du vinder du får dine gevinster du taber og du mister din indsats. Jeg kan ikke se, hvad problemet er, jeg har aldrig haft en bonus eller noget lignende, bare normale væddemål på heste, nogle gange på korte odds nogle gange lange. De sagde, at disse vilkår var brudt:
"Kære Harry,
Din klage er blevet gennemgået fuldt ud i overensstemmelse med Unibets klageprocedure som beskrevet i afsnit 30 i vilkårene og betingelserne.
Kontoen er blevet lukket og saldoen behandlet i overensstemmelse med paragraf 16.1 og 16.5, 19.2 og 19.2.2 i Unibets vilkår og betingelser.
Vi forstår, at årsagen til kontolukningen er blevet beskrevet for dig i vilkårene, mens de interne forretningsprocesser, systemer og metoder, der anvendes af virksomheden, herunder dem, der er relateret til at linke konti, ikke vil blive oplyst.
Hvis du føler, at dette kræver yderligere overvejelse, vil du være fuldt ud berettiget til at eskalere dette eksternt til en uafhængig tredjepartsgennemgang.
Vi bruger eCOGRA som en alternativ konfliktløsning. Tvister kan indgives under https://ecogra.org/alternative-dispute-resolution/
Tøv ikke med at kontakte mig, hvis jeg kan være behjælpelig."
Det, der virkelig forstyrrer mig, er, at jeg gennem årene har tabt tonsvis af penge ved at vædde på hestevæddeløb, især i år, bestemt mere end jeg har vundet lol. Nu får jeg endelig to gode vindere i træk, og pengene er konfiskeret. Jeg kan bare ikke tro, at det giver mig lyst til at holde op for altid.
Er der nogen, der tror, der er en chance for, at jeg kan få mine gevinster? Jeg tænker på en domstol for småsager?
De bad mig lave en intern klage, som kom tilbage med det samme. Og nu siger de at man skal bruge eCOGRA? Hvad skal jeg gøre :(
I have been betting on horse racing for a few years and have mostly lost money which makes this infuriating!
I opened a unibet account about two or three months ago and placed a few bets on the Goodwood festival. I had a big winner of about 3000 pounds. I withdrew and everything seemed great. So I started to bet again during the racing at the York in the end of August. Again I had a nice winner this time about 2500 pounds. This time when I went to withdraw I was asked for a picture of my ID bank card and proof of address. Except the proof of address had to be one received in the post, a little difficult since I don't get anything in the post these days! All my bank statements and bills are online
So I uploaded the ID+bank card and live chatted explaining I need to update my address because I just moved down south to Cornwall and I don't have any post to the old address. They said they would email me with a response about that. I didn't get any response so a few days later I tried to log in and the account wouldn't work. Again went on live chat. There they told me that my account had been banned, and my winnings of 2000 (withdrawal) and about 650 in the balance were confiscated. I honestly could not beleive what I was seeing! I did not even know a betting website could confiscate winnings like that.
I am so livid and I have no idea what to do about this. I have never had or even heard of a problem like this with a horse racing bet. It seems cut and dry you win you get your winnings you lose and you lose your stake. I cannot see what the issue is, I never had a bonus or anything like that just normal bets on horses, sometimes on short odds sometimes long. They stated these terms were broken:
"Dear Harry,
Your complaint has been reviewed in full, in accordance with Unibet complaints procedure as outlined in section 30 of the terms and conditions.
The account has been closed and the balance treated in accordance with clause 16.1 and 16.5, 19.2 and 19.2.2 of the Unibet terms and conditions.
We understand that the reason for the account closure has been outlined to you in the terms, while the internal business processes, systems, and methods utilised by the company, including those related to linking accounts will not be disclosed.
Should you feel this needs further consideration, you will be fully entitled to escalate this externally for an independent third-party review.
We use eCOGRA as an alternative dispute resolution. Disputes may be filed under https://ecogra.org/alternative-dispute-resolution/
Please do not hesitate to contact me if I can be of any further assistance."
The thing that is really upsetting me is over the years I have lost tons of money betting on horse racing, especially this year, definitley more than I have won lol. Now I finally get two good winners in a row and the money is confiscated. Just cannot beleive it makes me want to quit for good.
Does anyone think there is a chance I can get my winnings? I am thinking about small claims court?
They told me to do an internal complaint which came back with the same thing. And now they say to use eCOGRA? What should I do :(
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