Hi everyone,
I wanted to share my experience with Wildz Casino (Malta-licensed) to warn others and get advice.
What happened:
On 10 April 2026, I deposited €30 and received a bonus. I played "Mental" and purchased a feature for €200. The game showed "Bet: €0.20" and "Feature Price: €200" separately. The system allowed it with no warning.
I won €13,000, completed all wagering requirements, and requested a withdrawal of €12,000. Wildz asked for documents, approved them, and customer service confirmed payment in 1-3 days. Instead of paying, they manually adjusted my account, returned only the €200, and confiscated the €12,000.
The catch:
I have screenshots proving the original rule said "5 EUR per spin." The rule has since been changed to "5 EUR per transaction." They changed the rule after my complaint.
Customer service confirmed I breached Section 6 – the "per spin" rule.
I've already been through eCOGRA and the MGA. eCOGRA ruled against me, but their decision is non-binding. MGA sent me back to eCOGRA.
I'm now considering my next steps. Has anyone dealt with something similar? Any advice?
I have screenshots of everything. Happy to share more details if needed.
Thanks for reading.
