Indsamlingen afventer stadig, der er gået 10 dage nu, og tjenesten giver mig desværre ikke svar på, hvorfor de ikke vil lade mig afhente den. Hvordan er det muligt, at en bookmaker ikke lader dig hæve dine gevinster??? Første gang det er sket for mig i mit liv, og ingen giver mig svar!
Hi there. May I ask if your account has been fully verified at this casino, have you made any withdrawals before there? What actually comes to my mind is, that you haven't gone thru the verification process, yet. We usually give casinos 14 full days to have the verification done. Please let us know whenever you have any updates regarding this issue.
Ja, jeg har allerede tjekket dokumenterne, faktisk første gang jeg spillede det fik mig til at trække mig tilbage. Jeg er i tvivl, da jeg i begge tilfælde vandt meget mere, end hvad jeg indbetalte, nu finder de selv et ansvar hos mig. Og nu trækker de det ud, højst sandsynligt bare fordi de håber, at jeg spiller dem igen og taber!!!
So in this case I would definitely recommend not to do anything with the money and leave it in the player's account until everything is sorted out.
You are verified according to what you say, but I have one more question, when you talked about the bookmaker, are your wins from sports betting or did you also play some games in the casino ?
Please let me know.
Jeg mente sportsvæddemål, ikke casinovæddemål. Kun på nettet har jeg ikke fundet noget forum om det, her er det eneste, hvor jeg har set folk komme med klager og der er svar. Ja, jeg har intet andet valg end at efterlade dem der, og håber ikke de bliver hos dem for evigt!
Unfortunately, I will have to disappoint you because we at Casino Guru do not deal with sports betting and therefore I will certainly not recommend you to place a complaint with us. We don't have the insight or the experts to resolve the situation objectively.
Therefore, my recommendation will be directed to these pages which I will provide you with and I will hope that they will be able to help you there:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you can open a complaint, be sure to let me know what the result was.
I wish you the best of luck.
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