Xon bet casino

Jeg har arbejdet på min verifikation siden maj nu uden resultater, og jeg får heller ikke mine penge, det gør ondt, hvordan skal jeg komme videre??

Hello, you mentioned that you’ve been trying to complete the verification process since May. I’m not sure what could possibly take that long, so there must have been some issues along the way.

Could you tell me a bit more about what’s been happening? For example, have any of your documents been rejected, or does the casino keep asking you for new documents or additional information? What exactly is the issue at the moment?

I would definitely do what you did and open a complaint. So I think you made the right decision, and we’ll see if our team can help you.

De bliver ved med at afvise mine dokumenter. Selvom jeg sender dem det, de beder om,

Okay. What reason are they giving you for rejecting your documents? And what exactly are they asking you to provide instead? Have they told you what you need to change or what is wrong with the documents you submitted?

Jeg får bare disse svar hele tiden. Så er der ikke mere.

Thanks for the screenshots. Could you please summarize what they show in a short summary? It would help to have a quick overview of the situation and the important details from them.🙂

De afviser bare de filer, jeg sender, og siger ja, jeg sender dem igen, og igen og igen får det mig til at tro, at jeg aldrig får mine penge...

Okay, but they’re not giving you any reason at all for rejecting the documents? Not even a general explanation? Do they simply tell you to submit them again without saying what’s wrong?

If that’s the case, then I’d probably just wait for our team to take over, especially if you’re not sure what else you can do at this point.

Nej, jeg får ikke mere fra dem end deres varer. Ja, jeg venter og ser, hvilken hjælp jeg kan få fra dig. For nu ved jeg ikke, hvad jeg ellers kan gøre.

Og det er lige, hvad jeg har fået. Som sædvanlig godkender de ikke det, jeg sender, de afviser alt.

It’s still quite vague based on what I can see, but the casino says that you can find more information in the Verification section of your account. Maybe it explains there what the documents need to contain and what specific requirements they have.

Perhaps the issue is that one of your documents is missing some required information. Sometimes the problem can also be the format, or the documents may not be clear or visible enough.

Have you checked all of these requirements and made sure that everything is fulfilled? For example, with bank statements or utility bills, some casinos also want to verify your residential address and other similar details. So I’d make sure there isn’t anything missing from the documents or anything that doesn’t meet their requirements.

Ja, jeg har sendt billeder og filer i PDF, uddrag fra det svenske Skattevæsen, hvor min adresse også er elregninger, hvor mit adressenavn og alt er for 3 måneder tilbage, som de ønskede. Men de bliver bare afvist: hvordan skal jeg komme videre??

If everything is as the casino requested in the Verification section, and you’ve followed all the instructions they gave you, then I think the only thing you can do now is wait for our team.

If they keep rejecting your documents without explaining why, even though you’ve fulfilled all the requirements, then there isn’t really much other advice I can give you. Ideally, the casino should tell you exactly what the problem is, whether there is an issue with one specific document, multiple documents, or something else entirely. Without that information, we simply don’t know what is actually going on.

So, our complaints team will continue working on your case, and unless the casino provides you with some additional information, I would just wait for our team to see what they can find out.