Book of Fate – generel debat

Er det et godt spil? Har du sikret dig en stor gevinst? Er du løbet ind i et teknisk problem? Her kan du debattere alt, hvad der er relateret til Book of Fate.

Jeg har haft gentagne problemer, som mistænkeligt nok ser ud til at opstå under bonus- og gratis spin-perioder i det samme spil. Dette problem ser ud til at forekomme på tværs af forskellige spil, men kun på Betano Casino. Når disse problemer opstår, krediteres den endelige præmie ikke; alle gevinster annulleres simpelthen. Når man anmoder om detaljer om runderne, viser Betano kun den samlede indsats, gevinst og tab i spilhistorikken, skrevet ned. Der er ingen måde at se videogengivelser på. Når man søger efter muligheden for at genafspille specifikke spil i det samme spil, vises spilhistorikfilteret ikke, i modsætning til andre online casinoer. Betano har en klausul, der deaktiverer filtre for forskellige spil. Kort sagt, de kører et fupnummer.

Hvad skyldes dette?

I understand why this looks suspicious from your point of view, especially if you've noticed the same kind of issue more than once during bonus rounds or free spins.

That said, the fact that a replay isn't available by itself doesn't prove that the game results were manipulated. What would be most useful here is to identify the exact affected game rounds and have them checked individually.

I would recommend asking Betano for the round IDs of the disputed spins and for a formal investigation of those rounds, ideally including the game provider if necessary. They should be able to confirm what the official result of each round was and whether the winnings were credited correctly.

If you have screenshots, dates, approximate times, bet amounts, or any other details from the affected rounds, keep those as well.

If Betano refuses to investigate or gives you no meaningful explanation, then it would make sense to submit a complaint and include all the available evidence.

Godmorgen, tak for dit svar. Med dine forslag i tankerne har jeg en stor mængde dokumentation, fotos og videoer, der tydeligt demonstrerer gyldigheden af ​​mine påstande. Jeg har været Betano-kunde i over syv år og foretaget flere indbetalinger dagligt, så du kan få et overblik over mine transaktioner. Gennem disse år har jeg oplevet forskellige problemer med forskellige spil. Jeg har indgivet klager via alle mulige kommunikationskanaler på platformen og har aldrig modtaget et positivt svar, ingen løsning, hvilket har resulteret i en uberegnelig mængde spildtid. Jeg har fremlagt alle de ønskede beviser, absolut alt, og så svarer de igen med en automatisk e-mail, der beder mig om at kontakte den samme afdeling, som derefter giver mig det samme svar.

I see. If you have kept screenshots, videos, emails, and other records over the years, that can certainly be useful.

However, I wouldn't try to address seven years of different issues all at once. It would be much easier to assess if you focus on one specific incident, or a small number of clearly identifiable game rounds, where you believe something went wrong.

For example, try to provide the exact date and time, game name, round ID if available, what should have happened, what actually happened, and the amount you believe was affected. The casino's response to that specific incident would also be important.

If support keeps sending you in circles despite receiving clear evidence, having one well-documented case will give us a much better basis to look at the issue than a very broad history of problems.

Og hvem kan hjælpe mig? Hvad nytter alle de beviser, jeg har, hvis jeg aldrig er blevet taget i betragtning siden Betania?

That is exactly why I would suggest narrowing everything down to one clear, well-documented case.

If you have a specific incident where you can show the game, date and time, affected round or rounds, the amount involved, what you believe went wrong, and how Betano responded, then you can submit a complaint with us and attach the relevant evidence.

Our Complaints Team cannot realistically investigate seven years of different issues as one case, but one clearly defined incident gives them something concrete to assess and, where appropriate, discuss with the casino.

So the evidence is not useless, it just needs to be organized around a specific disputed event rather than the entire history of your account.

If you decide to submit a complaint, I would start with the strongest and most recent case you can document clearly.