Blokering af udbetalinger for væddemål på mindre ligaer

Hej, mine udbetalinger er lige blevet blokeret, fordi jeg spiller på minor leagues. Jeg har vundet cirka €3.000, og de har gjort det samme ved mig... De siger, det er normalt, og de undersøger min konto, men jeg har aldrig set det samme i alle mine år. Kan I fortælle mig, om det er normalt?

Hi, it's normal that if a player wins a large amount, they can investigate what you bet on and so on. Did the casino ask you for any documents? How long have they been checking your account and, please, which casino are you betting at?

Det her handler om Kukimuki Casino. Helt ærligt, jeg har aldrig vundet så mange penge, cirka €12.000. Jeg spillede live, altid med høje odds, og jeg havde en rigtig god periode og nåede omkring €40.000. Jeg vandt resten ved at spille roulette. De fortalte mig oprindeligt, at undersøgelsen kunne tage op til 7 dage, men nu er det 30. Jeg er ret stresset. Jeg spiller kun på livebegivenhederne. Det, der bekymrer mig mest, er, at de har lukket min konto, og jeg har ikke adgang. Jeg har skærmoptagelser af alle de væddemål, jeg har placeret.

If it's been a month, it's not quite right for them not to contact you and say anything. I think you should complain somewhere, but unfortunately, we can't help you with that because we don't deal with sports betting.

However, I can give you some websites where they might be able to help you.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

Men jeg har placeret indsatser og spillet roulette. De holder også mine casinogevinster tilbage. Det er 4 dage siden; henvisningen til 30 dage var fordi de fortalte mig, at det kunne tage så lang tid.

Well, you can always submit a complaint request with all details, games and bets included, and then the mediators will let you know whether such a complaint meets the criteria.

To avoid possible problems, though, casinos always have 14 days to resolve problems without our intervention; hence, it is best to keep that in mind.

In some cases, casinos trigger game checks, and the estimated time provided is usually up to 30 days because such a step may also include the game provider.

However, I understand such a time frame evokes concerns. It may be quicker, I reckon.

Ja, jeg venter til i dag, og hvis ikke, indgiver jeg klager og diverse anmeldelser.

Okay, perhaps the casino will speed things up. In any case, a complaint is free and the casino will be notified about new case.

Tak for din støtte. I går kontaktede de mig for at planlægge et videoopkald. Mange mennesker siger, at det er normalt, så jeg venter med at se, hvornår de planlægger min aftale. Hvis de ikke planlægger den, begynder jeg at indgive klager og anmeldelser. Måske er processen logisk og normal, og jeg er bare ked af det, fordi det er mange penge, og det er ikke sket for mig før.

Thank you for this valuable update. I imagine video calls would feel weird, especially on the first-time occasion. Considered from the other perspective, though, if done with care, such a short call may spare both sites excessive written communication focused on account activity, history nad overal player activity.

Those steps you mentioned indeed sound practical, and I understand your concerns.

Let's stay in touch to see what comes next and how efficient casino support is going to be. On top of that, if we come across something odd, we can give it a second look right away.

Vi havde videoopkaldet i dag, og alt ser fint ud. Jeg venter stadig på deres svar, som de sagde ville være mellem i dag og i morgen... Sandheden er, at jeg er nervøs og bekymret, men de virker seriøse.

Hey, is it already done? It was without any form of delay, it seems, and to me, it resonates as a positive sign.

Many of us would be nervous being in your shoes. I'm sure you did well, and I'm looking forward to seeing the casino's update on the payout.

Ja, en sød pige ringede til mig, og jeg svarede på alt, hvad hun sagde. Hun sagde, at alt var okay, jeg skulle bare have, at de skrev til mig mellem i dag og i morgen. Og ja, jeg er meget nervøs, fordi det er mange penge.

Min konto er blevet genåbnet, og jeg har modtaget to udbetalinger. Jeg har en daglig grænse på €2.000, og de har sendt dem til mig. Indtil videre virker alt meget professionelt. Jeg vil skrive en meget positiv anmeldelse, hvis de fortsætter sådan her.

Hello, I understand you are nervous, but I would also say it is all moving in the positive direction! Keep posting all the news, especially the good ones! 🙂

Goddag;

Jeg har for nylig registreret mig på denne side, og min konto er blevet bekræftet. Desværre kan jeg ikke længere logge ind med min adgangskode, og jeg har ikke modtaget en e-mail til nulstilling af adgangskode. Casinoet sagde, at problemet er blevet videresendt, men jeg undrer mig over, hvorfor der ikke har været nogen opdateringer.

Der er også en kreditbalance på kontoen.

I am sorry that you are facing this situation. However, the casino will need to explain what is happening, as there is not much I can advise from my side. If you were supposed to receive an email to reset your password, the casino should be able to resolve this for you.

How long have you been waiting for the reset email? Are you contacting the casino every day, or how is the communication going at the moment?

Since you have money in the account and cannot log in, this is certainly a problem that the casino should address. A password reset email should not normally take an extremely long time to arrive, which is why I am asking about the timeframe.