RollCasino Massive Warning - Attempted theft of 571 euros

Casino attempts to enforce terms not in their ts and cs and steal money!

On the sport bonus I completed the wagering requirement on 25 October after my Udinese v AC Milan bet won. Three later winning bets should therefore have been treated as cash bets. My calculated balance is €1,573.71, but €573.71 is still outstanding after the €1,000 bonus winnings cap was applied.

I was also told by two support agents, Zach and Maria, that totals markets were not excluded on my bets (which they didn;t count towards wagering). I’ve been trying to resolve this for six days. Agents like 'Jessica' fob you off or try not to answer.

If you take a bonus, save screenshots of the terms, your bet history and any support messages.

Hey, I get why it looks that way from your perspective. Perhaps it would help to have someone go through the sports bonus and the deductions with you. Have you tried contacting a site that helps resolve sports betting disputes?

In any case, the tip in your last sentence is very practical. Thanks for sharing it.

I have submitted here as don't know sites that do bookmaker complaints?

Yeah, I get it. We don’t handle sports betting complaints, which is why I asked whether you’ve tried another website. AskGamblers, for example, seems to accept them.

So please don’t be surprised if we reject your complaint here at Casino Guru because it concerns sports betting.

Okay.

That's a shame as I don't know many places we players can go for this kind of thing

Yes, I completely understand. Last year, we tried to put together a list of websites that help players with sports betting complaints. In the end, AskGamblers was the only one on our list that remained active. Have you tried them maybe?

I also found that LCB has handled sports betting complaints in the past, but I’m not entirely sure what their current approach is.