K8 Casino - Spillerens indbetaling afspejles ikke på kontoen.

On October 1st, I made a designated day transfer from PayPay Bank. The 20,000 yen that was scheduled to arrive today, October 2nd, has not been reflected even after 3pm today. I've contacted live support, but they just tell me to wait and don't tell me the progress. I contacted you because I became concerned after hearing that my account had been frozen. Recently, K8's designated account for transfers has been updated frequently, and it took a whole day to transfer money from PayPay bank.

It's so slow to reflect the deposit, it's just frustrating.

Designated account for transfer

Rakuten Bank

Third sales branch

Normal 7445990

Graphical creator (ka)

Transfer amount

20,000

My account is as below

PayPay Bank

Hayabusa Branch 003

Normal 2097033

[Name edited by Casino.Guru]

10月1日にPayPay銀行より指定日振込を実行。本日、10月2日に着金する予定の20,000円が本日15時を過ぎても反映されておりません。ライブサポートに問い合わせていますが、待てと言われるだけで、進捗がわかりません。口座凍結という情報を見て不安になりご連絡致しました。最近、k8の振込指定口座が頻繁に新しくなっていて、PayPay銀行から振込をすると中1日かかっておりました。

あまりに入金反映までが遅く、イライラするばかりです。

振込指定口座

楽天銀行

第三営業支店

普通 7445990

グラフィカルクリエイター(カ

振込額

20,000

私の口座は下記の通りです

PayPay銀行

ハヤブサ支店003

普通　2097033

[Name edited by Casino.Guru]

Dear inohed1231, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hi inohed1231,

Sorry for the delay in getting back to you on here. We only made the account today.

The deposit delays you were experiencing are frustrating but when working with so many third parties it is inevitable that technical issues sometimes arise. I can see that the deposit in question made it to your account shortly after this was posted and the deposit process has been much smoother on your account over the last couple of weeks.

Sorry for the technical issues you experience and I want to thank you for your understanding and continued trust in K8.io since the issue occurred.

I wish you all the best.

K8 Support.

solved. thank you.

解決しました。ありがとう。

Dear K8 support and dear inohed1231,

I'm glad to hear that this issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru