The player from Germany had registered with OASIS (Self-Exclusion scheme). However, the casino accepted the player’s deposits. After a closer examination, we ended up rejecting this complaint as unjustified. The issue was resolved by confirming that the player received a refund.
Spilleren fra Tyskland havde registreret sig hos OASIS (Self-Exclusion scheme). Kasinoet accepterede dog spillerens indskud. Efter en nærmere undersøgelse endte vi med at afvise denne klage som uberettiget. Problemet blev løst ved at bekræfte, at spilleren modtog en refusion.