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I opened my account on 1 Bet and deposited about 300 euros. While playing slots, I won an amount of 907.92 euros. As soon as the 'big win' message appeared, I encountered a technical error, and when reloading the page, it gave me a '404 page not found' error. Obviously, upon reentering my account, there's no trace of the money, neither in the balance nor in the transactions. It's a scam.

ho aperto il mio account su 1 bet e depositato circa 300 euro. giocando alle slot riesco a vincere una somma di 907.92 euro, non appena uscita la scritta big win mi ritrovo con un errore tecnico e caricando la pagina mi da '404 page not found'. ovviamento do essere rientrato sul conto dei soldi non c'è traccia, ne sul saldo ne sui movimenti. una truffa

Dear gianfrciare,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

I sent the data via email, for any clarification you can let me know everything there

thank you. after about 10 minutes from the event I managed to access the site and I went back to the game and I played the remaining amount believing to reopen the bonus page that had brought me the win, the assistance says that they sent the report to the competent body but they seem like answers given to waste time.

Thanks in advance for your help

ho inviato i dati tramite email, per qualsiasi chiarimento può comunicarmi il tutto li

la ringrazio. dopo circa 10 minuti dall'accaduto sono riuscito ad accedere al sito e sono rientrato sul gioco e ho giocato la somma rimanente credendo di riaprire la pagina bonus che mi aveva portato alla vincita, l'assistenza dice che hanno mandato la segnalazione all'organo competente ma sembrano risposte date per perdere tempo.

ringrazio in anticipo per l'aiuto

I inform you that the money has been credited to me correctly...now it will be a war to have it sent to the payment method

informo che i soldi mi sono stai accreditati correttamente...ora sarà una guerra farseli mandare sul metodo di pgamento

I'm glad to hear that the winnings have been credited to your account.

Could you please inform me if you submitted a withdrawal request for your winnings?

Dear gianfrciare,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.