1Red Casino - Spilleren oplever id-bekræftelsesproblem.

Hello. I've been trying for 5 days to verify my documents, having sent a photo with my ID over 20 times already only to have it consistently denied. Once, my document was verified, but then it was cancelled again when I made a withdrawal.

Salve. È da 5 giorni che sto cercando di fare la verifica dei documenti avendo già mandato più di 20 volte la foto con il mio documento è viene sempre negata. È una volta il ducumento era stato verificato ma quando avevo fatto un prelievo è stato nuovamente annullato.

Hello Ciccio18,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Red Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good morning, I wanted to inform you that my account was approved yesterday, thank you.

Buongiorno volevo informare che io mio account è stato ieri approvato grazie .

Dear Ciccio18,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru