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1Red Casino – Anmeldelse
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1Red Casino – Anmeldelse

Efter en tilbundsgående evaluering af 1Red Casino har vi givet det et særdeles lavt sikkerhedsindeks. Det er ganske enkelt et af de værste online casinoer, du kan spille på. I vores anmeldelse vurderer vi casinoets klagesager, estimerede omsætning, licens, spilkvalitet, kundeservice, vilkår og betingelser, udbetalings- og gevinstgrænser samt en lang række andre faktorer. 1Red Casino er relateret til nedenstående online casinoer, og det påvirker ratingen. Læs hele anmeldelsen nedenfor, og bliv klogere på casinoet.

Ifølge vores research og estimater er 1Red Casino et mellemstort online casino, når det gælder omsætning. Det er en del af en gruppe relaterede casinoer, men selv tilsammen kan de stadig kun betragtes som en mellemstor aktør. Et casinos omsætning er værd at holde øje med, fordi de større casinoer sædvanligvis ikke har nogen problemer med at udbetale større beløb, mens de mindre casinoer kan løbe ind i likviditetsproblemer, hvis du vinder den store gevinst.

Vores database indeholder p.t. 3 konkrete klager over casinoet og 10 klager over casinoer, der er relateret til det. Klagerne har i alt udløst 32.804 sorte point til casinoet. 276 af pointene kan henføres til relaterede casinoer. Du kan læse mere om klagerne og de sorte point under "Hvad er sikkerhedsindeks?".

Som vores anmeldelse illustrerer, har 1Red Casino et særdeles lavt sikkerhedsindeks. Vi fraråder dig på det kraftigste at spille på det – hold dig væk!

Bonusser

Bonus uden indbetaling:
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Indbetalingsbonus:
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Betalingsmetoder

Betalingsmetoder
Vis alle (44)
  • Neteller
  • Skrill
  • PaysafeCard
  • Payz (ecoPayz)
  • VISA
  • Mastercard
  • Sofort Banking
  • INSTADEBIT
Udbetalingsgrænser
 pr. måned
10.000 €
 pr. dag
1.000 €

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Positive

  • Flere valutaer på en konto
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Negative

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Interessante fakta

  • International casino
  • Indbetalinger skal omsættes 3x, før der anmodes om en udbetaling
  • Virksomheden fokuserer på både casino- og sportsvæddemål
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Bonusser på 1Red Casino

Se alle bonusser fra 1Red Casino, inklusive deres bonusser uden indbetaling og deres velkomstbonusser ved første indbetaling.

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Brugeranmeldelser (43)

Brugeranmeldelser af 1Red Casino

Her kan du dele dine oplevelser med 1Red Casino. Læs, hvad andre spillere skriver om det, og skriv din egen anmeldelse af casinoets positive og negative sider ud fra din personlige erfaring.

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Ratet af 43 brugere

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Casino Guru
Vi giver spillere indsigt i gambling.
• 3 uger siden
Fantastisk side, kæmpe udvalg af spil. God kundeservice og hurtige udbetalinger. Jeg kan kun anbefale denne side til alle. Jeg nyder virkelig at spille her, det er simpelthen fantastisk. Tak til Daniel, manageren.
  • God kundeservice og hurtige udbetalinger.
1Red Casino
Dear Sanja270990,

We truly appreciate you taking the time to share such encouraging feedback. Hearing that the game selection, payout speed, and customer service contribute to an enjoyable experience is extremely motivating for us, as these are areas we invest a great deal of effort into maintaining at a consistently high level.

It is also wonderful to know that your interaction with Daniel left a positive impression. We will make sure your acknowledgement reaches him — recognition from players is one of the most meaningful forms of appreciation a team member can receive.

Thank you once again for choosing to spend time with us and for recommending the platform to others. We wish you continued enjoyment and rewarding sessions ahead.

Best regards,
1Red Casino Team
• 3 uger siden
I’m from the UK and registered with GAMSTOP, but 1RED still let me create an account, deposit in GBP, and gamble freely. Every one of my cards has gambling blocks, yet my payments went through because they were processed in a way that didn’t show as gambling transactions.

While I was gambling, I told the live chat several times that I couldn’t deposit any more money. Instead of helping or offering responsible gambling tools, I was pushed to keep depositing, tempted with "bonus" and "free spin" offers if I added more funds. That happened repeatedly.

Eventually, I realised how much I had lost — around £4,600 — and contacted support for a refund. They promised a decision within seven business days but never gave one. Since then, I’ve received nothing but generic replies saying "we’ll let you know."

This is completely unethical and predatory behaviour toward someone clearly showing signs of gambling addiction. I’ve reported the matter to the relevant authorities.

If you are vulnerable or self-excluded, please avoid this casino. They are irresponsible and take advantage of problem gamblers instead of helping them.
  • Negligent
  • Support kept convincing me with bonuses to keep depositing even when I said I couldn’t afford to
  • bypass gambling card blocks by misclassifiying gambling transaction by using different transaction descriptor codes
• 1 måned siden
Brilliant casino, fantastic games, highly recommend for future gamers, brilliant bonuses, highly recommend
  • Friendly customer support
  • Brilliant games
  • Top bonuses
  • No negatives
1Red Casino
Dear Nels2001,

Your wonderful feedback truly brightened our day! Reading that you find the casino brilliant, the games fantastic, and our bonuses worth recommending means a great deal to our entire team. We invest a lot of care into curating an experience that feels exciting, fair, and rewarding for every player — so knowing it resonates with you is incredibly rewarding for us as well.

Your enthusiasm and recommendation to future gamers is the highest compliment we could receive. It’s loyal and satisfied players like you who inspire us to keep improving, introducing new features, and expanding our library with innovative titles and exclusive promotions.

Thank you once again for taking the time to share such positive thoughts. We’re truly grateful for your trust and support — may your next sessions bring you even more enjoyment and memorable wins!

Best regards,
1Red Casino Team
• 2 måneder siden
(£1400) 12 days and my withdrawal is rejected/cancelled 7 times and I’m being told to use "an alternative payment method " they have rejected/cancelled all available payment methods for the bank I’ve used to deposit. My account is fully verified and I have had few successful withdrawals so what changed other than the amount of my latest withdrawal is more.
Update: After 20 days I have now successfully received my withdrawal. It was long but I finally did get it so thank you.
  • Many good slots.
  • Slow withdrawals.
1Red Casino
Thank you for your review, we appreciate your honesty.

We sincerely apologise for this inconvenience, but at that time, payment providers were experiencing certain issues that caused withdrawals to be returned. However, this situation has been completely resolved, and we are glad that you have already received your funds.

This issue motivates us to improve our service, and all problems have now been resolved and should not occur again.

Best regards,
1Red Casino Team
• 2 måneder siden
very fast cashouts
support 24/7 online and always friendly.
very nice slot providers.
and a lot of live casino games
  • very good
1Red Casino
Dear maxii1223,

We truly appreciate your detailed feedback! It’s wonderful to hear that our fast cashouts and round-the-clock support have made a positive impression. Knowing that you enjoy the variety of slot providers and the selection of live casino games is especially encouraging — we aim to create a seamless and entertaining experience for all our players.

Your comments motivate us to keep enhancing the platform and adding more exciting options for gameplay. We look forward to many more enjoyable sessions with you and hope every visit continues to feel just as rewarding.

Best regards,
1Red Casino Team
• 2 måneder siden
Having won a substantial sum. I jumped through hoops to have my account verified. I then requested the mas amount in one go which is £1000 only for it to take over 10 days and then be cancelled due to a technical problem! Having been in constant communication they just simply say it is being processed and I will receive an email when approved. I have now had to make a new request via bank transfer as they want me to use that method now and I am fully expecting this to go the same way. another 10 + days and then nothing!! Watch this space. Please don't be fooled into spending any money with them!
  • Do not pay out winnings
  • Constant excuses
1Red Casino
Dear woochop

We greatly appreciate your feedback and we are very sorry that you encountered such a problem, but the gaming provider had to verify your bets, which is why there were delays in withdrawing funds, but as you can see, it's okay right now.

We always want to improve, so your feedback is very important to us and we promise to improve our service, especially in this regard.

Best regards,
1Red Casino Team
• 2 måneder siden
Jeg har selv indbetalt over 15.000 €. Man kan indbetale 100.000 € på én dag, men intet kan hæves. Jeg har gevinster på over 25.000 €, som de ikke udbetaler. Hvis man skriver til supporten, siger de noget i retning af: "Vær tålmodig..." Den blev videresendt til en anden afdeling. Jeg er så vred på mig selv for at blive snydt. Man kan angiveligt hæve 1.500 € om dagen, men der er gået uger uden en udbetaling.
  • Intet
  • Pengene udbetales ikke
  • Svindelside
  • Spil ikke på denne side
1Red Casino
Kære Matthias,

Tak for din anmeldelse.

Vi vil gerne forklare situationen mere detaljeret: Ja, der var ganske vist en forsinkelse i din udbetaling, men det skyldtes en stor gevinst, og vi kontaktede spiludbyderen for at verificere indsatserne. Årsagen til dette er adskillige svigagtige manipulationer fra forskellige spillere, som senere blev opdaget af spiludbyderen.

Vi vil dog gerne informere dig om, at dine indsatser er i orden, og som du har set, behandles dine udbetalinger i øjeblikket i henhold til de gældende grænser.

Med venlig hilsen,
1Red Casino-holdet.
• 4 måneder siden
Have made 2 withdrawals, one at 300 and one at 200. Withdrew same way I deposited, im fully verified. Still waiting. Live chat just say they are dealing with it. Will be reporting with fraud departments and bank if not received by Monday. If receive winnings will happily change my review as everything else seems to have gone ok.


Edit, next day... still nothing. Told same thing.
  • Good games
  • Can't withdraw
  • Waiting to pay out but don't get winnings
1Red Casino
Dear Ink666dot,

Thank you for your review and for highlighting the fact that your experience on our platform has otherwise been satisfactory. We are happy to hear that you enjoyed the games.

As soon as you submit a withdrawal request, it goes into a queue and is processed on a first-come, first-served basis. This is a standard and fair procedure that applies to all players equally. Your account is fully verified, you used the same method for both deposits and withdrawals - everything is fine. All that remains is to wait for your turn. If there were any issues, our support team would notify you directly.

If you encounter technical difficulties, you can always contact our support team - we are here to help.

Best regards,
1Red Casino Team.
• 5 måneder siden
I strongly advise players to stay away from 1red2.com. This casino operates in a highly suspicious and unethical manner. I deposited funds only after submitting my verification documents and receiving confirmation that my account had been verified. I played fairly and lost part of the balance, but when I attempted to withdraw the remaining funds, my account was suddenly blocked with the explanation of "duplicate account".

This is a classic scam tactic: they verify your account, allow deposits and play, and then invent reasons to withhold your remaining balance as soon as you request a payout. The most alarming part is that this happened *after* successful KYC verification.

I have reported this case to Revolut, the payment processor (Transferop), and the receiving bank (Clear Junction), as well as prepared complaints to the UK Gambling Commission and the FCA. This casino appears to be unlicensed in the UK and uses misleading tactics to keep players’ money without justification.

Stay far away from 1red2.com – do not deposit. Total scam.
  • Fast deposit
  • They block accounts after a win or withdrawal request.
  • They use false pretexts to confiscate funds.
  • They lack transparency in communication.
  • They hide the true operator and contact information.
  • They work with low-credibility payment processors.
  • They abuse the KYC (Know Your Customer) process.
  • They offer no real responsible gambling or self-exclusion tools.
  • They have a bad reputation – many similar complaints online
  • They rely on irreversible transactions
1Red Casino
Dear ajb4,

Thank you for taking the time to share your feedback. We understand how frustrating such situations can feel. Please be assured that we take all compliance and verification processes seriously and strictly follow our Terms and Conditions to ensure a fair and transparent gaming environment for everyone.

If you still require assistance or wish to clarify the situation regarding your account, we kindly encourage you to get in touch with our Support Team so we can take a closer look at your case. We remain committed to resolving any issues in line with our policies.

Best regards,
1Red Casino Team
• 7 måneder siden
‼️ WARNING: 1Red Casino SCAM – €28,000 Stolen & No Proof Given in 4 Months‼️
I want to warn everyone about 1Red Casino and their fraudulent behavior. I had €28,000 confiscated from my account, and for 4 months, they kept saying they had "proof" to justify their actions. Till today, they NEVER provided any evidence.

How They Tricked Me & The Complaint Platforms

First, they pretended to cooperate on AskGamblers and Casino Guru forums.

They delayed the case for months, saying they had proof.

In the end, they provided NOTHING and my complaint was marked unresolved.
On top of this I have non disclosure agreements with 2 of they're sister casinos but those are not active anymore. They where connected in the past to the same network but duo to illegally approach to Netherlands jurisdiction they where forced to close they're bussiness.
I'm about to disclosure those 2 agrements and make them public and expose all this fraudulent organisation called *platform* .
  • Nothing positive, scammers!!!
  • A scam organisation
1Red Casino
Dear nm86nlplay,

Thank you for taking the time to share your experience, even though we regret to hear that it was not a positive one. We fully understand your frustration and sincerely apologize for any confusion or dissatisfaction this situation has caused.

Your account was automatically closed by our system due to a violation of our Terms and Conditions related to refund abuse. As per our internal policies and compliance procedures, winnings associated with such violations may be subject to confiscation. We understand that this may be disappointing, but we take these matters seriously in order to ensure a fair gaming environment for all players.

We hope this clarifies the matter from our side. Should you require any further clarification, please feel free to contact us directly.

Best regards,
1Red Casino Team
• 8 måneder siden
1Red-siden er en af ​​de bedste, jeg har registreret mig på, da den har øjeblikkelige udbetalinger, jeg har en personlig leder, der reagerer på ethvert problem, jeg har inden for få minutter, og har tilbudt mig mange bonusser.
Tilmeld dig også, så bliver du glad!!❤️
1Red Casino
Dear ANTONIS88T,

Thank you for your kind review!

We’re happy to hear that you’re enjoying instant withdrawals, bonuses, and the support from your personal manager. It means a lot to us!

We’re truly glad to have you as part of our community and will continue doing our best to keep your gaming experience smooth, fair, and entertaining.

Best regards,
1Red Casino Team
• 9 måneder siden
I deposited £30 and managed to win £200
After that I tried to withdraw and was saying I need to bet £50 in order to be able to withdraw
Anyways I got to £150 and withdrawn it
2 weeks later and not in my bank yet
I've been on the chat with them and via email and they always say : "rest assured,we are dealing with your request "
Imagine i won't £10000!!!
Do not deposit!!!
It seems it's a scam
  • What a joke of a casino
  • 2 weeks wait
1Red Casino
Dear Claudiucc91,

Thank you for sharing your experience. We genuinely regret that your recent interaction with our platform left you disappointed. Each withdrawal is processed and reviewed individually — all details are taken into account, including the method you have selected.

As confirmed in the resolution process, the initial delay was related to a payment card compatibility issue. Once the funds were refunded back to your account, several alternative withdrawal methods were offered. We're sorry to hear that they weren't suitable for you, and we understand your frustration. We’re continuously working on improving clarity around our payment procedures, and your feedback will certainly help us in that. If you ever decide to give us another chance, our support team will be here to assist you every step of the way.

Best regards,
1Red Casino Team
• 9 måneder siden
Easy to deposit, few different game providers with reasonable selection of different games and live games. But the customer support is terrible after my experience with them i would not touch this place with barge pole
  • Easy deposit
  • Bad customer support
  • Providers that have 0 games
  • Overall bad experience
1Red Casino
Dear beanpoppedit,

Thank you for sharing your experience with us. We appreciate your positive comments regarding our game selection and ease of deposit. Our goal is to provide players with a seamless and enjoyable gaming experience, and we are glad that these aspects of our platform met your expectations.

However, we are truly sorry to hear that our customer support did not meet your standards. We strive to provide professional and helpful assistance, and we regret any inconvenience you may have faced.

Please contact our support team to help with your situation, we are always happy to assist you!

Best regards,
1Red Casino Team
• 10 måneder siden
It's easier to play and win big in this company .you have lots of options to play games like sports live casinos ets.
I have a manager his name is jean he I supportinge very well in this.he gives bonus and cashback
  • It's easy to play games and having lots of options And having fast cash withdrawals and deposits and having a good manager with support he is giving to me in every situation he is jean
  • No negatives
1Red Casino
Dear Arun2194,

Thank you for your wonderful review and for sharing your positive experience with us! We are delighted to hear that you find it easy to play and win at our casino, and that you appreciate the wide selection of games, including sports and live casino options. It is also great to know that our fast deposit and withdrawal processes contribute to your overall satisfaction.

We truly value your feedback. Our goal is to continuously enhance our services and provide the best gaming experience possible. Thank you for choosing 1Red Casino!

Best regards,
1Red Casino Team
• 10 måneder siden
Good variety of games to play and great customer service! Especially from my account manager James!
  • Many games to play
  • Great customer service
1Red Casino
Dear GDog93,

Thank you for taking the time to leave a review and share your experience with us! We are delighted to hear that you enjoy the variety of games available at our casino and that our customer service has met your expectations. Providing top-notch support is one of our main priorities.

We always strive to improve our services and ensure that our players have the best possible experience. Thank you for choosing 1Red Casino!

Best regards,
1Red Casino Team
• 10 måneder siden
Good casino with great customer service from VIP manager Jean.
Good choice of games.
Would recommend
  • Great customer service from Jean
  • Good choice of games and sports
  • Withdrawal times could be quicker
1Red Casino
Dear Ben81,

Thank you for your positive review and for recommending our casino! We are glad to hear that you enjoy our selection of games and sports betting options. We take great pride in ensuring that our players receive the best possible support, and your feedback reassures us that we are on the right track.

We also appreciate your honest input regarding withdrawal times. While we strive to process withdrawals as quickly as possible, some transactions may take longer due to security checks or banking procedures.

Best regards,
1Red Casino Team
• 11 måneder siden
Wasn't planning on doing more reviews but i've read so many negative reviews about this casino that i had to clarify a few things.

I deposited 50€ for the first time today, got the 100% welcome bonus and i actually got lucky, managed to wager it and cashed out 700€.

They do request some documents for verification but it was really quick to verify. Took literally less than 1h.

Ran into a few issues on my withrawal because it kept getting cancelled but thankfully they would always email me what was missing.

Once everything was done with my verification documents, my withdrawal was accepted within minutes and i received my money within 10 minutes (bank transfer).

Honestly one of the best casinos i've played at when it comes to payments.

Only negative is that the casino lacks a responsible gambling feature.
  • Instant Withdrawal
  • Great RTP on certain providers
  • Easy to navigate site
  • Friendly live chat
  • No responsible gambling feature
1Red Casino
Dear Christos92,

Thank you for taking the time to share your detailed experience with us. We greatly appreciate your feedback, especially since you took the effort to clarify some points amidst other reviews.Your positive words about our payment efficiency and live chat support mean a lot to us, as we constantly strive to ensure a smooth and enjoyable experience for all our players.

We also value your constructive feedback regarding the lack of responsible gambling features. This is an important aspect of providing a safe and supportive gaming environment, and we take your comments seriously.

Best regards,
1Red Casino Team
• 11 måneder siden
I won some money here and then it was time to verify.
What a complete joke of a lying casino.
Anyway I verified my account sent what they ask for and get confirmation Im verified.
I make a withdraw and get a email to confirm my withdraw address, button didnt work just sent me to a blank page so I had to contact support. Anyway I managed to confirm my withdraw address but my withdraw cancelled anyway. Support tells me that if I make a withdraw to my bank account it will work but same here cancelled my withdraw. Next time I talk to support they tell me that I have to open a brand new crypto account lol why would that make any difference?? Anyway I made a new crypto account and made a withdraw and what a surprise they cancel again, they tell me to do a smaller amount nzd300 they cancel again! They tell me make a nzd100 withdraw(what a joke of a casino its not even $60) to my suprise they sent me the nzd100, but after that they cancel 3 straight withdraws of nzd100.
Stay away from this casino, they do anything to not pay you and the support agent lying to you all the time saying it will work after this and it will be fine now, and if you say anything to them they just tells you "trust me and listen to my advice" I did that 10 times when you lied straight in my face so why would I trust you now.
Disgusting casino I really hope no one ever plays here again!!

Edit:
I made another withdraw lets see what excuse they use this time.
  • I was lucky and won
  • Horrible liars, been told 5-10 different reason why my withdraw was cancelled and what I need to do.
  • Stay away they are horrible people
1Red Casino
Dear winstoncarter131,

Thank you for sharing your experience with us. We sincerely regret to hear about the challenges you faced during the withdrawal process and want to assure you that your feedback is taken seriously. At our casino, we strive to provide a smooth and transparent gaming experience for all our players, and we understand how frustrating it must be when processes do not meet your expectations.

To address your concerns, we would like to investigate this matter further to understand what happened. Could you please contact our support team directly? This will help us identify the issue and find a solution. Your satisfaction is very important to us, and we are committed to resolving this matter as quickly and effectively as possible.

We truly appreciate your patience and hope to regain your trust. Please do not hesitate to reach out to our team for further assistance.

Best regards,
1Red Casino Team
• 1 år siden
Be aware!
The casino pays small amounts (~100€) relatively fast (within a few hours).
But when someone makes a bigger deposit and profits even more, they take days and find excuses to delay the withdrawal. In my case, it's almost 10 days since I requested a withdrawal via BTC, and it still hasn't been sent.
Also; The Daily Limit is 5k, weekly 10k and monthly 30k.
So in every other casino, you can request the withdrawal of 5k, wait 24hours and request a 5k withdrawal again. But not on 1red.
Here, you request a withdrawal, wait for days (if) until they send it to you eventually and THEN YOU WAIT FOR 24 hour before youre allowed to request another withdrawal.
And well, afterward you wait again for days…

So all in all, im not satisfied and will highly likely change to another casino with good withdrawals.
  • Good deposit options
  • Wide range of games
  • Often errors when loading live blackjack tables at Evolution Gaming
  • Payout very, very slow
  • Withdrawal limits poor
  • Payout not processed for over 10 days.
• 1 år siden
Beware this casino is a scam do NOT deposit

1) You hardly get any bonus rounds or win a thing
2) I saved my password and it turns out I wa logging into three different web addresses to play at the one casino
3) the route deposits through dodgy third party companies that charge you an excess to play
4) They say the deposit has been declined but even if you send bank statements to prove it was taken they refused to refund and close your account

I asked for their complaints procedure I was told thet don't have one - red flag

The customer service agents are rude and very difficult to communicate with

Do NOT believe positive reviews, they act like a criminal enterprise.

Also ignore their reply below I did contact customers service over 15 times. At one point they said they had refunded but later said they wouldn't. Their thieves. They refused to take a complaint. I provided both an email and my bank statements as evidence too.

Update

The casino contacted me and ask me for my bank statements for the 10th time ( not exaggerating) They are still refusing to refund because they said they amount shown on my bank statements differs from the supposed failed deposit. But what they wont acknowledge is that because this dodgy casino routes deposits through third party companies that charge you extra to deposit , another reason for you not to play.
They have sent me mutiple emails today even after I asked them to stop , their now harassing and bullying me. I have no opened a case with resolver and contacted the gambling commission to get them banned in the UK

Do not use this casino

The reply from the provider below is complete rubbish dont fall for these scammers. I sent them by bank statements 10 times to show the payment didn't fail. I also have an email from them saying they would refund the money within 7 days but they didn't do it. Their very dishonest bullies. All sent to their regulating body and now the cyber crimes unit.

The
  • Nothing
  • Rude customer service
  • Bullying behaviour
  • Scam artists that steal your money
  • Charge for deposits
  • Very little wins and bonus rounds
  • Dishonest
  • If you save the password it saves under three different website -dodgy af
  • They route deposits through third party companies
1Red Casino
Dear lynda1cooke,

We sincerely regret the negative experience you've had with our casino, and we apologize for any frustration or inconvenience caused. We take all feedback seriously and are committed to addressing your concerns.

Bonus rounds and wins: We understand that gaming outcomes can be disappointing at times, as results are based on random outcomes, but we assure you that our games operate under the highest standards of fairness.

Multiple login URLs: We would like to clarify that different URLs might be used to access the same platform due to regional access or security reasons, but all of them point to the same trusted casino.

Third-party payments: Please note that the casino itself does not charge any fees for deposits. However, certain third-party payment providers may impose fees, which are beyond our control. We are always striving to provide players with the best and most transparent payment options.

Deposit issue: We have thoroughly reviewed your case, and after a careful assessment, we would like to clarify the situation. A refund could be considered if your balance had been credited and not spent. However, in this instance, the funds never reached us, as the transaction was declined due to unsuccessful authentication. As such, no funds were credited to your casino account, and a refund cannot be issued for this reason.

We apologize for any confusion, and we understand your frustration. If you'd like to provide more details or give us another opportunity to address this issue, please feel free to contact us at [support email]. We value your feedback and are committed to ensuring a transparent and fair gaming experience.

Best regards,
1Red Support Team
• 1 år siden
I found a nice game and ended up winning R21000,00 but cannot get my winnings out it is always an excuse. First I must use my credit card account for EFT, then my cheque account, then EFT has a technical issue and I must use electronic wallets, then I can’t use Bitcoin as I never used it to make the deposit. I’ve been trying for days but it has been rejected 21 times! Don’t play on this platform!!!
1Red Casino
Dear mishbeattie,

Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've faced with your withdrawals. We understand how frustrating it can be when things don’t go as smoothly as expected.

Initially, your withdrawals were canceled due to the verification process, which is a standard procedure to ensure the safety and security of all transactions. We also noticed that you attempted to withdraw via cryptocurrency, despite depositing with a fiat method. In such cases, we recommend using Bank Transfer, as it aligns with your deposit method. However, we're pleased to see that you eventually completed a successful withdrawal via Mifinity.

Please be aware that any further withdrawal delays were due to winnings that had not yet met the required wagering conditions. Once these conditions are fulfilled, you should not experience any further issues with your withdrawals. If you need any further assistance, feel free to reach out to our support team.

Best regards,
1Red Casino Team
• 1 år siden
Absolutely fantastic, and Edward is amazing! The only downside is that withdrawals can be a bit slow and nerve-wracking. Overall, though, they're a trustworthy company.
  • friendly customer supps
  • BIG WIN
1Red Casino
Dear immafromgermany,

Thank you for such a positive review of our casino! We are delighted to hear that you had a fantastic gaming experience with us, and we’re thrilled that our team left a great impression on you. Providing top-notch customer service is always our priority, and your kind words inspire us to keep up the good work.

We also take note of your comments about the withdrawal process. We understand that delays can be nerve-wracking, but we assure you that we are continually working to improve the speed and efficiency of our payout system. Furthermore, we hope that your future experience will be even more seamless.

Thank you for your trust, and we look forward to seeing you again!

Best regards,
1Red Casino Team
• 1 år siden
Jeg kan kun sige positive ting om 1red. Stort udvalg af spil, hurtig verifikationsproces, god support og hurtige udbetalinger
  • Stort udvalg af spil
  • Hurtig udbetalingsproces
  • Hurtig verifikationsproces
1Red Casino
Dear Anuboid,

Thank you for your positive comments regarding your experience at our casino. We're thrilled to hear that you appreciate our selection of games, the efficiency of our verification process, our supportive customer service, and the speed of our payouts. Our team strives to provide a seamless gaming experience that combines both quality and security, ensuring that all aspects of our service meet your expectations.

We take pride in our user-friendly platform and are pleased that it contributes to a smooth and enjoyable gaming experience for you. Your feedback is invaluable, as it encourages us to maintain our high standards and continue improving. Thank you for choosing 1red Casino, and we look forward to providing you with continuous entertainment and excellent service in the future.

Best regards,
The 1RED Team.
• 1 år siden
Great casino, lots of games to chose from. Fast pay out time and great bonus’!!
  • Great casino
1Red Casino
Dear Ellise,

Thank you so much for your kind words and for taking the time to share your positive experience with our casino. We are thrilled to hear that you’re enjoying our wide selection of games, and it’s fantastic to know that our payout times and bonuses have met your expectations. Providing our players with a smooth and rewarding gaming experience is always our top priority, and it’s wonderful to hear that we’ve succeeded in doing so for you.

Your feedback is incredibly valuable to us, and we truly appreciate your loyalty. We remain committed to continuing to offer you exciting games, swift payouts, and excellent bonuses to keep your experience with us top-notch. We look forward to your next visit and hope to bring you even more exciting moments!

Best regards,
1Red Casino Team
• 1 år siden
1red Casino tilbyder et imponerende udvalg af spil, herunder slots, bordspil og live dealer spil. Hjemmesiden er brugervenlig og veldesignet, hvilket gør det nemt at navigere. Betalingsmetoderne er varierede og sikre, og kundeservicen er professionel og lydhør. Samlet set er 1red Casino et anbefalet valg for spillere, der leder efter en sjov og sikker online casino oplevelse.
1Red Casino
Dear MRLEHST95,

We are incredibly grateful for your detailed review and recommendation of our casino. It’s heartening to hear that our diverse range of games, including our slots, table games, and live dealer options, along with our website’s design and functionality, have met your gaming needs effectively. We understand that the quality of the user experience is crucial, and we are committed to providing a platform that is both enjoyable and easy to use.

We also appreciate your comments on our payment methods and customer service. Ensuring a secure and diverse range of payment options, along with responsive and professional customer support, is fundamental to our operations. Your positive experience reaffirms our commitment to excellence. Thank you for your trust in us, and we are excited to continue being your preferred online casino.

Best regards,
The 1RED Team.
• 1 år siden
Right now is 4 days from my withdrawal , but in rules in casino is only maximum 48 hours withdrawal time , and support only tell me and justify themselves and say the same thing that they cannot influence the payout. And this is my second withdrawal and also my KYC is good and vertified .
Very bad es experience with support and withdrawal.
  • Support 24/7
  • Good games
  • Support lie to you
  • Withdrawal very very slow
1Red Casino
Dear Deivi11,

Thank you so much for taking the time to leave your review. We truly appreciate your feedback and are glad to know that despite the delay in your withdrawal, you found value in our games and 24/7 support. As a team, we are constantly working hard to provide a reliable and enjoyable gaming experience for all our players, and your feedback helps us continue improving.

Your review is extremely valuable to us, and we’re committed to making every aspect of your experience as seamless as possible. We are confident that moving forward, you’ll continue to enjoy the service and games we offer. Thank you again for being part of our community, and we look forward to many more great gaming moments with you.

Best regards,
1Red Casino Team
• 2 år siden
Same as the other reviews so will keep this short.
They do not verify and will make you resend one document after the other and then won't accept it for some reason. They use all tactics to keep you from withdrawing so you keep playing and eventually lose everything.
No problem to deposit with NO CHWCKS but try and withdraw, won't happen.
I am in South Africa and have opened up a case of online fraud against this casino.
DO NOT PLAY HERE!
  • Luckily only made 1 deposit
  • Everything
1Red Casino
Dear Johankeyser01,

Thank you for sharing your concerns with us, and we appreciate your feedback regarding your experience at our casino. We take all reviews seriously, and we are truly sorry to hear about the difficulties you've encountered during the verification and withdrawal process.

Verification is a crucial part of our casino's security measures to ensure a safe and responsible gaming environment for all our players. However, we apologize if you found the process frustrating or cumbersome. We understand that the verification process can sometimes require multiple document submissions, and we are continually working to streamline this process to make it more efficient for our players.

We want to assure you that our intention is never to keep players from withdrawing their winnings. Delays in the withdrawal process can occur for various reasons, including verification issues or compliance with anti-money laundering regulations. We take compliance with these regulations seriously to prevent fraud and maintain the integrity of our platform.

We apologize for any inconvenience you may have experienced. We value your feedback as it helps us improve our services and provide a better experience for our players.

Best Regards,
1Red Team
• 2 år siden
ive made a deposit over 1 month ago,even after sending them proof of payement from the bank statements from the bank even ref nr from my bank showing them the deposit went into their account i still have not recieved my deposit back,when asking them to check their bank records they tell me they cant do this and i have proof of this conversation,all they promise on their website fair and transparent is lies and they do nothing to assist a customer all of the cost of tel calls to the bank,statements etc i had to incur and still my deposit havent been returned to me.Dont depsit money into this Casino they cannot be trusted.
  • No Customer Service Satisfaction
  • Live chat agents passing the buck
  • No Help to resolve issues
  • Unreliable site information
1Red Casino
Dear newme697310,

We sincerely regret the inconvenience you experienced, and we want to express our gratitude for your patience throughout this process. Rest assured, we put forth every effort to address your situation, and we are pleased to inform you that it has now been successfully resolved.

We understand that obtaining the bank statement required an investment of your time and resources, and for that, we extend our deepest apologies.
We also want to thank you for the insights gained from your experience. Your input has been instrumental in our investigation and will contribute to enhancing our services.

Once again, thank you for sharing your feedback and for being a part of our community. We value your presence and look forward to providing you with an even better gaming experience in the future.

Best Regards,
1Red Team
• 2 år siden
One of those casino that offer a weekly bonus but only tell you after you deposit that you are not eligible for the bonus, in my opinion a scammy way of getting players to deposit!
  • its a casino
  • Could have easily informed bonus not available but instead fools you into depositing first
1Red Casino
Dear Vingrom2023,

We appreciate you taking the time to share your feedback with us. At our casino, we always strive to provide transparency and a positive gaming experience for our players. We understand that your experience didn't meet your expectations, and for that, we apologize.

To address your specific concern, we would like to clarify that bonus eligibility often depends on factors such as deposit amounts, previous bonuses claimed, or other specific requirements outlined in our terms and conditions. We recommend all our players carefully read and understand these terms before making a deposit to avoid any misunderstandings.

If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. They are available 24/7 and are always happy to assist you.

Thank you for choosing our casino, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.

Best Regards,
1Red Team
• 2 år siden
Mediocre site with the usual games.
Extremely high deposit minimum.
Even higher withdraw minimum.

1 star for more reasons than I can count. For instance, went to claim Cashback and had to ask like chat as per usual because they wont fix the problem with it auto handing it out.
Sure enough they say they’ve forwarded this to the right department and wait for an email. He said he thinks it will take around 9 hours.
I wait. Ask again, except this time, they no longer wish to honour the Cashback because it’s now a different day. Their customer service is non existent.

Background: put through around 15k over a year.
No successful withdraw over 10k. There’s always some new unforeseen issue delaying it by weeks at minimum. making you play it down because you can’t deposit with a withdraw qued up.

Insert generic CSR reply here with "we apologise for any inconvenience that us robbing you has caused" as well as "please contact those same incompetent live chat members so you can then be sent in a circle again to fix your issue with being robbed"
  • It doesn’t immediately break your phone/computer
  • Rude incompetent staff
  • Does not pay out wins over 10000$
  • Lies about their bonuses. They don’t actually exist.
1Red Casino
Dear Evklele,

We are sorry to hear about your negative experience and the issues you encountered. We apologize for any inconvenience caused and appreciate your feedback as it helps us identify areas for improvement. We would like to address your concerns and offer our assistance in resolving them.

Regarding the Cashback issue, we apologize for the inconvenience you faced in claiming it. We are sorry that our customer service did not provide a satisfactory resolution to the problem. Please, be so kind to contact us again and we will investigate your case in more details.

We also understand your concerns regarding the withdrawal delays and unforeseen issues you encountered when attempting to withdraw your winnings. Withdrawal processes can involve various factors, including security checks and transaction verification, which can occasionally cause delays. We assure you that we strive to process withdrawals as efficiently as possible while maintaining the necessary security measures.

Regarding bonuses, we aim to provide transparent and fair promotions to our players. If you believe there has been a discrepancy or misunderstanding regarding the bonuses, we encourage you to contact our customer support team directly. They will be able to assist you and provide clarification on any bonus-related concerns.

Once again, we apologize for any inconvenience caused and appreciate your feedback. We value our players and strive to improve our services based on customer input. If you have any further concerns or questions, please don't hesitate to contact us.

Best Regards,
1Red Team
Sikkerhedsindeks

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Sikkerhedsindeks:Særdeles lavt3.0/10
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