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I deposited 30,000 won a few minutes ago, but when it wasn't recharged, I sent the deposit receipt to the customer center and requested a recharge, but they asked for a statement issued by the bank, and even though the statement I submitted was the one issued by the bank, they are making assumptions. There was a similar issue a month ago, and it hasn't been resolved yet, and the same thing happened again.

몇분전에 전3만원을입금하였으나충전이되지않자 고객센터에 입금영수증을보내고 충전을요구하였으나은행에서발급해준명세서를요구하였고 제가낸명세서가 은행에서발급해준명세서임에도불구하고 억측을부리고있습니다 한달전에도 똑같은건이하나있었고아직도해결이안된상태에서 또똑같은일이일어났네요

Dear leeyumi460,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

I contacted the customer service center, but I only got a long reply. In some cases, it took over a month. Thank you for taking care of it.

고객센터에문의를해도 기다라란답변만받았습니다 그게한달이넘은건도있구요 일단 처리해주신다니 감사합니다

Dear leeyumi460, could you please share your communication with the bank? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Dear leeyumi460,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.