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Dear hkaliraman17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1) I don't know clearly about that but yeah my brother also used to play 1win but on his phone not on mine . And he have different account and mine is different from emails.

2) yeah I have passed my verification before loosing my account, even I have made withdrawal from my account but after 10 to 15 hours it get blocked and also withdrawal not received.

3) no I haven't touched bounus I just played with my deposit amount

Mam I am kindly requesting you if by mistake I got any multiple accounts ask casino to forgive only for once and I will never do that again cause I am not aware of rules. I promise I will read and follow all the rules from now on but give me one chance.

Thank you very much for your reply, hkaliraman17. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yeah I send mails of my withdrawals with screenshot before I got banned

Thank you very much, hkaliraman17, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello hkaliraman17,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 1win Casino to join the conversation and participate in the resolution of this complaint.

Dear 1win Casino,

Can you please provide more details about the player's apparent use of multiple accounts? Any relevant supporting evidence may be provided here or to my email, adam.m@casino.guru.

Kind regards,

Adam

Good afternoon

We have sent a letter to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили письмо на ваш электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Thank you for your response, 1win Casino.

Dear hkaliraman17,

It seems that you have already registered this complaint with us in the past, and it was closed in favor of the casino according to the evidence provided. Consequently, we will not continue to mediate this case and this complaint will be rejected.

I kindly ask you to refrain from registering the same complaint again.

Kind regards,

Adam