1xBet Casino EC - Spillerens saldo er blevet uretmæssigt fratrukket.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear falexanderbd,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Could you please confirm if the casino is alleging that you have initiated a chargeback?
2. Have you previously made any successful deposits at this casino?
3. Could you kindly specify the payment method you used for your deposits?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for taking my case. Here are the answers to your questions:

1. Regarding the chargeback: No, I have NOT initiated any chargeback with my bank. The casino (1xBet) is the one that manually deducted the funds from my balance on February 19th, claiming they did not receive the money, even though the deposits were successfully processed weeks prior.

2. Successful deposits: Yes, I have made several successful deposits before and even after that specific date (Feb 2nd). All of them were credited and played without any issues, which proves that my bank and my payment method are working correctly. These three specific deposits totaling $1,000 are the only ones the casino has unfairly retracted.

3. Payment method: I used Bank Transfer via the local processor PagoSeguro / PagoEfectivo (Do-payment Ecuador).

I am attaching the official bank receipts from Banco Pichincha for the three missing deposits ($500, $300, and $200) including their "Biller Authorization" codes, and a screenshot of the formal inquiry I sent to the payment processor.

Best regards.

Falexanderbd.

Dear falexanderbd,

Thank you for your response. I would greatly appreciate it if you could forward your bank statement covering the relevant period directly to my email at attila.g@casino.guru. Additionally, if possible, could you also attach a screenshot of your transaction history from your casino account?

Thank you for your cooperation.

Attila, I have just sent the corrected bank statement for February 2025 to your email. Please note a key technical detail: the transactions were originally initiated on January 31st, but they were officially settled and reflected in my bank statement on February 2nd.

The statement clearly shows all the deposits from that period, including the $500 one that was successful and the three others ($500, $300, and $200) that 1xBet removed manually on February 19th. As I mentioned, the casino did this without any notification or record in my transaction history, which is a complete lack of transparency.

Attila, I need to make a vital correction regarding the date in my previous messages. The deposits and the manual balance removal occurred in 2026, not 2025. My bank statement correctly reflects February 2026.

I apologize for this clerical error in my previous posts. All evidence provided (bank receipts and statements) corresponds to the year 2026. This confirms the timeline: transactions initiated on January 31st, 2026, settled on February 2nd, 2026, and removed by the casino on February 19th, 2026.

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear falexanderbd,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from 1xBet Casino EC to join this conversation and assist in addressing the complaint.

Dear 1xBet Casino EC,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear falexanderbd,

Thank you for bringing this matter to our attention.

We would like to inform you that your complaint has been accepted and is currently under review. Our team is carefully examining all the details provided, including the information related to your transactions and the supporting evidence.

Please be assured that we are conducting a thorough investigation in order to clarify the situation and reach an appropriate resolution. Should any additional information be required, we will contact you accordingly.

We appreciate your patience and cooperation.

Kind regards,

1xBet Team

Subject: CRITICAL EVIDENCE: 1xBet claims a non-existent refund to avoid payment

Hi Stefan,

I am providing new evidence of 1xBet's fraudulent claims. Their support agent "Javier" now claims that my bank has already refunded the funds for my tickets (specifically mentioning the $300 transaction).

This is a blatant lie because:

No Refund Exists: My bank (Pichincha) confirms no funds have been returned to my account.

Gateway Contradiction: SafetyPay's official resolution (Ticket #2240479) explicitly states the transactions are 'COMPLETED' and funds were delivered to 1xBet. A gateway never confirms delivery if a refund has been processed.

Refusal to Provide Proof: When I requested the legal proof or the ARN number of this supposed refund, the agent was unable to provide it.

Stefan, please intervene. 1xBet has shifted from "technical delay" to "KYC loops", then to "Chargeback" excuses, and now to "Fake Refunds". This is a textbook example of a casino trying to withhold a player's capital. I demand that 1xBet provides the official transaction log from SafetyPay showing the refund status. If they cannot provide it, they must credit my $1,000.00 immediately.

Dear falexanderbd,

Thank you for the information provided.

Based on the results of our investigation, please note the following:

-One of the transactions was successfully credited to the recipient.

-The other two transactions were declined: the funds were returned by the bank, and the transactions were marked as "chargebacks" and rejected.

Therefore, these amounts cannot be considered as successfully received by the operator.

Kind regards,

1xBet Team

REBUTTAL & DOCUMENT CORRECTION: 1xBet is providing false information regarding "Refunds"

Hi Stefan,

I am writing to categorically deny the latest response from 1xBet and to provide a necessary correction to the evidence.

DOCUMENT CORRECTION ($500 Transaction): I mistakenly uploaded a receipt for a different, successful $500 deposit from the same day. I am now attaching the correct receipt for the $500 transaction that was debited/removed by 1xBet. This completes the evidence for the full $1,000.00.

FALSE REFUND CLAIMS: 1xBet claims that the funds were "returned by the bank." This is absolutely false. I have my official bank statements from Banco Pichincha up to March 6th, and I can confirm there is NO refund or credit from the merchant or SafetyPay. 3. EVIDENCE OF DELIVERY: As previously stated, SafetyPay (Ticket #2240479) confirmed on March 19th that the funds were successfully delivered to 1xBet. A payment gateway never confirms a transaction as "Completed" if a refund has occurred.

Stefan, I have my bank statements ready to be reviewed to prove that no money has returned to my account. I demand that 1xBet provides the ARN (Acquirer Reference Number) or the official settlement report of the supposed refund. If they cannot provide this technical proof, they must credit my $1,000.00 immediately.

Best regards,

Falexanderbd

CRITICAL UPDATE: 1xBet support avoids evidence and closes chat when proof is provided

Hi Stefan,

I am adding another piece of evidence regarding 1xBet's bad faith. Today, I provided the support agent (Esteban) with the specific receipt they requested, clearly showing the date and time of the $500 transaction.

As soon as I uploaded the proof, the agent refused to continue the conversation and closed the chat (see attached screenshot). This confirms that their internal support is not looking for a resolution, but rather avoiding the technical reality: they have my funds.

Summary for the case:

Document Correction: I have now uploaded the correct receipt for the missing $500.

False Claims: 1xBet claims a "refund" exists, yet I have my bank statements ready to prove no money has returned.

Gateway Proof: SafetyPay Ticket #2240479 remains the ultimate proof that the funds were delivered to them.

Stefan, I am ready to provide my full bank statements to you to prove that 1xBet is lying about the refund. They are simply trying to exhaust me.

Best regards,

Falexanderbd

Hello falexanderbd,

We would like to update you that due to Stefan, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Stefan has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Stefan will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear falexanderbd,

Could you please provide us with a bank statement covering the entire period from the initial deposit up to today? This will help us review the transaction history more thoroughly.

You can send the document directly to my email address at stefan.m@casino.guru.

I look forward to your response.

Hi Stefan,

I have just uploaded all the requested documents to the thread, covering my bank statements from January 31st up to today, April 13th. The evidence is complete and ready for your review.

Best regards,

Falexanderb

Hi Stefan,

I need to report a new development. 1xBet has now restricted my account from placing bets, claiming it is 'under verification.' This happened exactly after I provided the bank statements proving their 'refund' was false.

Additionally, they claim to have sent a verification form that I have never received. It is clear they are using account restriction as a stalling tactic or retaliation for this complaint. I am still waiting for the form to be sent to my email or attached here.

Subject: Evidence of Bad Faith and Intentional Obstruction by 1xBet

Hi Stefan,

I am writing to provide a detailed update on the systematic obstruction I have faced from 1xBet support over the last few hours. Despite my full cooperation, the casino is using revolving-door tactics to avoid resolving my $1,000 deposit issue.

Chronology of Events:

New Requirements: Support Agent "Sabrina" conditioned the delivery of the claim form on two new requirements: changing my registered email to a Gmail account and providing a "selfie with a handwritten note" containing specific account details.

Intentional Disconnection: As soon as I prepared the information to comply, the agent terminated the chat session without warning, forcing me to start a new interaction.

The "30-Minute" Stall: After starting a new chat, I was told to "wait 30 minutes" for their specialists to "authorize" the delivery of a standard document.

Deadlock with New Agent: After waiting the requested time, a new agent ("Gabriel") informed me that there is still "no response from specialists." They refuse to accept the verification selfie I have ready and continue to withhold the claim form.

Conclusion:

The casino is intentionally stalling. They set high-level KYC requirements (biometric data/selfie) and then remove the technical means to submit them or claim they are "waiting for specialists."

I have followed every instruction to the letter, yet I am being met with scripted excuses and session terminations. I request that this behavior be factored into the case merits, as 1xBet is clearly not acting in good faith to resolve this dispute. I am attaching screenshots of these contradictory interactions.

Best regards,

Flexanderbd

Update Monday: I have just sent a formal email to security-en@1xbet-team.com with you (Stefan) in CC.

In this email, I provided the 3 official bank PDFs from Banco Pichincha that confirm the total deposit of $1,000.00 (broken down into transactions of $200, $300, and $500). I also attached the requested verification selfie.

As shown in the attached screenshots, the live support agent 'Flor' asked for these documents again and then abruptly closed the chat session while I was attempting to provide them. This confirms a systematic pattern of obstruction by 1xBet.

I have now provided all legal and technical proof required. I am waiting for the casino to acknowledge receipt of these documents and credit my account (ID 481062953).

Dear 1xBet Casino EC,

The player has provided bank statements which do not show any chargebacks for the transactions of $500, $300, and $200.

Could you please provide us with evidence of the two transactions that were allegedly chargebacked? You may send this information directly to my email address at stefan.m@casino.guru.

I look forward to your response.

Update: The payment processor (SafetyPay) has just contacted me (Ticket N°2254439) offering to formally re-notify 1xBet about these three payments due to the merchant's lack of cooperation.

I have accepted their assistance and provided them with the evidence of chat obstruction. It is clear that even the processor sees an issue with how the casino is handling my $1,000.00

Stefan, I have an update. The payment processor SafetyPay has formally escalated my case. They confirmed they are now in direct contact with 1xBet's responsible team to resolve the non-credit of the $1,000.00 USD. This proves that the issue is not on the processor's side or my documentation, but a direct failure of the merchant (1xBet) to credit the funds they have already received.

Update for the mediator: The payment processor (SafetyPay) has officially confirmed that the case has been escalated to 1xBet’s responsible team. They have validated my payment instructions and the bank receipts. Despite the processor's confirmation and direct contact with the merchant, 1xBet remains silent and has not credited the $1,000.00 USD to my account. Additionally, my account is now showing a 'Document Request' error, preventing me from withdrawing my remaining balance."

Dear falexanderbd,

Thank you for your message and for the detailed information provided.

Please note that during ongoing investigations with the payment system, certain account functions, including betting activity or withdrawals, may be temporarily restricted. This is a standard procedure while the case is being reviewed.

At the moment, your case is still under investigation in cooperation with the payment provider. We are working together to verify all transaction details and reach a resolution.

Additionally, our Security Department has requested a selfie from you via email as part of the verification process. We kindly ask you to check your email inbox (including spam/junk folders) and provide the requested information as soon as possible.

Your cooperation is essential for further processing and resolution of your case.

Thank you for your understanding.

Best regards,

1xBet Team

I must emphasize that I have already provided all the requested documentation, including the original PDF bank statements, transaction receipts, and the selfie as requested. This information was sent via email, and I included the mediator (Stefan) as a CC recipient of that communication. Therefore, both the casino and the mediator already have all the evidence in their possession.

It is completely illogical to claim that an investigation is 'ongoing' regarding the deposit when the payment processor (SafetyPay) has already officially confirmed that the funds for all three transactions (683242, 634713, 653548) were delivered to 1xBet. Furthermore, I have not received any new email from the casino with further instructions, which proves this is a delay tactic.

I request the mediator to check the email I sent (where he is copied) and take note that the casino is providing false information to this forum. I am fully cooperative, but the casino is ignoring the documents already submitted. My funds ($1,000 USD) must be credited immediately.

Dear falexanderbd,

Thank you for your responses and initiative to resolve the case with the payment provider.

Dear 1xBet Casino EC,

I would like to kindly ask you to resolve the matter at your earliest convenience and credit the funds to the player's account as the payment provider confirmed that you have received the funds from the player and payment provider. I look forward to your response.

Dear Stefan, I would like to provide a critical update regarding my case.

I have received official confirmation from the payment provider (SafetyPay) stating that the issue has been escalated directly to the merchant (1xBet) for final crediting, confirming that the funds are already in the casino's possession.

Paradoxically, 1xBet continues to block my ability to place bets with my remaining balance, yet I continue to receive daily marketing notifications from them (the most recent ones on May 6th and 7th) encouraging me to bet on live events.

This proves that the 'security investigation' is a pretext, as their marketing system treats me as an active user while their financial department withholds my $1,000 deposit. I am attaching the confirmation from SafetyPay and the contradictory marketing notifications.

Hello,

Thank you for your message.

At the moment, there are no new updates regarding your case. Please note that the relevant department is still waiting for the requested selfie verification from your side, as it has not yet been successfully provided.

We kindly ask you to submit the requested selfie according to the instructions previously sent by the Security Department. Once it is received, the review of your case will continue.

Thank you for your cooperation and understanding.

Best regards,

1xBet Team

Dear Stefan and 1xBet representative,

I have just uploaded the requested selfie with my ID as a private attachment for your review.

I must clarify for the record that, contrary to the casino's claim, I have never received any official email or notification through my account requesting this documentation until it was mentioned in this forum.

Now that the 'identity verification' has been provided, I expect the immediate crediting of my $1,000 deposit, which has already been confirmed as delivered to the merchant by SafetyPay. There are no longer any technical or security grounds to delay this further.

Dear Stefan,

It has been more than 48 hours since I provided the requested selfie and sent the email to the 1xBet security department, fulfilling the only requirement they mentioned in this thread. I would like to emphasize that I sent you a Carbon Copy (CC) of that email with the selfie attached for your direct verification and record.

Despite my full compliance and the fact that the payment processor SafetyPay has already confirmed the successful delivery of my $1,000 deposit to the merchant, 1xBet remains completely silent. They have neither credited the funds nor acknowledged the receipt of the documentation.

This is no longer a standard verification delay; it is a deliberate withholding of funds. Given that the casino continues to send me active marketing promotions while ignoring my support request, their bad faith is evident. I kindly request that you set a timeframe you deem appropriate for 1xBet to resolve this. If the funds are not credited within the period you establish, I request that the case be closed as 'Unresolved' with the corresponding penalty to their safety index.

Furthermore, if this matter is not resolved within the timeframe you deem pertinent, I will be forced to escalate this case to the Curaçao eGaming Licensing Authority. I have documented all the evidence, including the confirmed delivery of funds by SafetyPay and my full cooperation with the identity verification, which has been ignored. I will report this as a clear breach of financial protocols and a failure to provide the basic services stipulated in their license.

Dear 1xBet Casino EC,

The player has already provided the requested documentation. We would therefore like to kindly ask you to provide us with an update on the situation at your earliest convenience.

According to the information provided by the player, the deposit should have already been credited on your side. For this reason, we kindly ask you to review the matter once again and credit the funds to the player’s casino account if the payment has been successfully received.

We look forward to your response.

Hello,

Unfortunately, there are still no changes regarding your case, as the requested selfie has still not been received successfully by the relevant department.

Could you please clarify where exactly and how you are sending the selfie? We kindly ask you to provide screenshots showing:

-the sent email/message,

-the attached selfie file,

-and the recipient address you are sending it to.

This will help us understand why the document is not being received and assist you further.

Best regards,

1xBet Team

Dear falexanderbd,

Could you please provide us with the information on where you have sent the selfie?

Dear 1xBet Casino EC,

Could you please provide us with an email address where the player should send the selfie?

I look forward to your response.

I am attaching here the screenshot of the email sent to the 1xBet security department, which includes the requested selfie as an attachment. As you can see, I have included you in the Carbon Copy (CC) to ensure full transparency and provide you with direct proof of my compliance.

Despite having provided this documentation, I have received no response from the casino, and the funds remain uncredited in my account. I am submitting this proof again to ensure that no technical excuses regarding the "non-receipt" of the files can be used by the casino to further delay this matter.

I remain available and compliant, awaiting the casino's response within the established timeframe.

Dear Stefan and 1xBet Team,

As requested by the casino representative, I am providing the screenshot confirming the email sent to the relevant security departments. This evidence clearly shows:

1. The recipient addresses: security-en@1xbet-team.com and verification-latam@1xbet-team.com.

2. The date and time of the email (Monday, May 11th).

3. The attached selfie file (1000053796.jpg).

4. The fact that Stefan (Casino Guru mediator) was included in the Carbon Copy (CC) for full transparency.

Since the documentation was successfully sent and received, I expect 1xBet to honor their requirement and immediately proceed with the credit of my $1,000 deposit. There is no further technical reason for this delay.

I remain available for any further clarification.

Dear falexanderbd,

Thank you for your response and the evidence provided.

We have noted the information and will now wait for the casino’s response and further clarification regarding the matter.

We will keep you updated once we receive any new information.

Dear Stefan,

I am providing a critical update regarding the financial verification of this case. Today, May 27th, the payment processor SafetyPay (Paysafe Group) contacted me directly to audit the status of the transaction (see the attached screenshot). They are officially inquiring whether the merchant (1xBet) has credited the funds.

I have already informed SafetyPay that 1xBet continues to withhold my $1,000 USD deposit under false identity verification delays. This communication from the gateway proves two technical facts:

1. The payment processor confirms the funds were cleared and delivered from their end.

2. The processor itself is now tracking this as an irregular merchant behavior.

This leaves 1xBet with zero excuses regarding "technical transaction issues." The money is on their side, and their refusal to credit it remains deliberate.

Dear Stefan,

The payment processor SafetyPay (Paysafe Group) has just replied to my audit request (see attached screenshot). They have officially confirmed that they have contacted the merchant (1xBet) regarding this $1,000 USD transaction and are currently waiting for the casino's response.

This officially proves that 1xBet is maintaining an absolute wall of silence and is currently non-compliant not only with the mediation process but also with their own payment gateway's inquiries. The funds are undeniably on their side, and they are refusing to clarify the matter to anyone.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

We seem to be talking about two different things.

You continue describing your communication with the payment provider and the status of the payment investigation. However, this does not change the fact that our colleagues requested a specific document from you — a selfie — and without it the case cannot move forward.

Please note that it is not enough to send just any selfie. The photo must fully comply with the Security Department's instructions. In particular, the selfie must clearly show:

-You holding your identification document;

-The correspondence with the Security Department visible in the background;

-The date and all required details visible and readable;

-Good image quality and lighting so all information can be verified.

Communication with the payment provider is a separate matter and does not replace the verification requirements requested by our Security Department.

Once the correctly completed selfie is successfully received and verified, the review of your case can continue further.

Best regards,

1xBet Team

Dear Stefan / 1xBet Team,

I have successfully uploaded the requested selfie holding my physical identification document.

As explicitly requested by the 1xBet Team in this thread, the background of the image demonstrates the direct correspondence sent to their Security Department on May 11, 2026, with dates and addresses fully legible. The file is completely organic, taken with the main rear camera sensor, and possesses zero digital enhancements, AI retouching, or software alterations.

Since all mandatory criteria have been met with absolute precision, there is no technical or procedural ground to sustain further delays. I await the immediate confirmation of my identity verification from 1xBet and the release of my $1,000 USD funds.

Thank you for your continued mediation, Stefan.

Dear 1xBet Casino EC,

Thank you for your response.

Could you please let us know whether the player has passed the verification and that the provided selfie is sufficient?

I look forward to your response.

Hello,

Thank you for providing the photo.

However, the submitted selfie still does not fully meet the verification requirements. We kindly ask you to take a new photo and bring both the identification document and the computer/device screen closer to the camera.

Please make sure that:

-The text on the identification document is clearly readable;

-The correspondence with the Security Department is fully visible on the screen;

-The screen is not covered or blocked by the document;

-The email addresses, dates, and message content can be clearly read;

-The photo is taken in good lighting and with sufficient quality.

At the moment, the document details and the information displayed on the screen cannot be reviewed properly due to visibility issues.

Please submit a new selfie that meets the requirements above so that the verification process can continue.

Best regards,

1xBet Team

Dear 1xBet Casino EC Team,

Thank you for your response.

It appears that the player has provided a photo that meets the stated verification requirements. Could you please confirm whether the player has now successfully passed the verification process based on the submitted documentation?

We would appreciate a clear update on the current status of the verification.

I look forward to your response.

Hello,

Thank you for providing the requested selfie.

We can confirm that the selfie has already been accepted by the relevant department.

At the moment, in order to proceed with the review of your case, you need to submit the completed declaration form that was previously requested.

Please fill out the declaration carefully and send it back according to the instructions provided. Once the completed declaration is received and reviewed, the verification process can continue.

We appreciate your cooperation and look forward to receiving the completed document.

Best regards,

1xBet Team

Dear Stefan / 1xBet Representative,

Thank you for the update. I acknowledge that my selfie verification has been accepted. However, I must formally address the declaration form request.

Critical Issue - No Official Documentation Provided:

1xBet claims the declaration form was "previously requested," but I have conducted a thorough audit of my registered email (inbox, spam, and trash folders). No official documentation, form, or template has ever been sent to me by 1xBet.

This is a deliberate obstruction tactic. 1xBet cannot legally demand completion of a document they have not provided.

Operational Blockade:

My account has been manually restricted and $1,000 USD has been confiscated without justification. This form request appears designed to justify the confiscation retroactively rather than address the actual dispute.

Formal Request to the Mediator:

I request that 1xBet provides the complete, official declaration form within 48 hours. The form must be:

Attached directly to the next response in this thread, OR

Sent to my registered email immediately

I am fully willing to complete any valid procedure. However, their continued refusal to produce a document they themselves requested should be considered non-cooperation and grounds for resolving this complaint in my favor.

I await immediate action from 1xBet.

Best regards, falexanderbd.

Dear 1xBet Casino EC,

Thank you for your response.

Could you please resend the declaration form to the player? It appears that they have not received it so far, despite checking their inbox and other email folders.

To avoid any further delays in the verification process, we would appreciate it if the form could be sent to the player's registered email address once again. Alternatively, if possible, you may also provide confirmation of when and to which email address the form was originally sent.

Thank you very much in advance for your cooperation and for providing the requested information.

I look forward to your response.

Hello,

Thank you for your message.

We are checking the information and will provide a reply soon.

Best regards,

1xBet Team

Hello,

Thank you for your message.

At the moment, there are no new updates regarding your case. The review is still ongoing, and the relevant department continues to process the information provided.

We kindly ask you for a little more patience while the investigation is being completed. As soon as we receive any new information or a final decision, we will inform you immediately.

Thank you for your understanding and cooperation.

Best regards,

1xBet Team

Dear 1xBet Casino EC,

Thank you for your response.

Unfortunately, your latest reply does not address our previous request. We would therefore like to kindly ask you once again to confirm whether the declaration form has been resent to the player's registered email address.

If it has not yet been resent, we kindly ask you to do so at your earliest convenience in order to avoid any further delays in the verification process.

Thank you for your cooperation. I look forward to your response.

Hello,

Thank you for your patience.

At the moment, there are no new updates regarding your case.

We have not yet received a correctly completed declaration form. In order for the review to continue, the declaration must be filled in completely and accurately, in accordance with the instructions provided.

To avoid any further inconvenience, we will send you a new copy of the declaration form. Please complete it carefully, following all instructions, and return it to us.

Once the properly completed declaration is received by the relevant department, the verification process will continue, and your case will be reviewed further.

We kindly ask you to wait for the new form, submit the completed declaration, and then await the official response from the responsible department.

Thank you for your cooperation.

Best regards,

1xBet Team

Dear 1xBet Casino EC,

Thank you for your response and your continued cooperation.

Dear falexanderbd,

Could you please follow the casino's instructions, complete the requested documentation, and send it back to the casino? Once you have done so, please let us know so that we can continue reviewing your complaint.

I look forward to your response.

Dear Stefan,

While I remain fully prepared to cooperate with any legitimate procedure, I must formally request your intervention to stop what is mathematically and procedurally a systematic dilatory maneuver by 1xBet.

Please consider the unassailable facts of this case: My account was restricted. For months, the casino claimed that my funds ($1,000.00 USD) were held because I failed to complete a "declaration form." Now, forced by your direct request to show evidence of that communication, the casino suddenly posts that they "will send a new copy" of the form. This is an explicit admission that they never sent it in the first place, proving they have misled this arbitration process for months.

Furthermore, despite their public statement made hours ago, my registered inbox and spam folders remain completely empty. They have not sent any document. They are using the public forum to buy time and reset the countdown timers artificially, while maintaining the exact same obstruction in private.

This dispute has been ongoing for nearly five months without a single piece of objective evidence from the operator. I kindly request that Casino Guru sets a strict, non-extendable deadline of 48 to 72 hours for the casino representative to either:

Upload a direct, functional download link for this alleged "declaration form" directly into this public thread, or upload a clear screenshot of the email transmission logs proving the actual dispatch of the document to my address.

Alternatively, if they choose to resend the form to my email, they must CC your official address (stefan.m@casino.guru) simultaneously so that Casino Guru can independently verify that the communication has actually taken place.

If they fail to comply with these clear validation parameters within this timeframe, please close the case as "Unresolved" due to bad faith and lack of cooperation from the operator, applying the respective penalty to their reputation index.

I refuse to allow the casino to turn this legitimate complaint into an infinite loop of unfulfilled promises. Thank you for putting an end to this continuous delay.

Dear 1xBet Casino EC,

Thank you for your response.

We kindly ask you to resend the declaration form to the player's registered email address and CC me at stefan.m@casino.guru so that we can independently verify that it has been sent.

As this complaint has been ongoing for a considerable period of time, we are setting a final deadline of seven days for this matter. If the declaration form is not sent within this timeframe, we will have no other option but to close the complaint as unresolved due to a lack of cooperation.

Thank you for your understanding.

I look forward to your response.

Hello,

Thank you for your message.

The declaration form, together with the instructions on how to complete it, is available in your account after logging in on our website.

Could you please clarify what exactly is the issue with the form? Are you unable to access it, open it, or is there a specific part of the form or the instructions that is causing difficulties?

Please let us know the exact problem so we can assist you accordingly.

Best regards,

1xBet Team

I am providing a critical update along with definitive proof. I have logged into my account and, as shown in the attached screenshot of my personal profile and open message box, 1xBet's claim is completely false: there is absolutely no specific "Declaration Form" or security link provided by the operator anywhere in my profile or inbox.However, to completely eliminate any excuses regarding a "lack of cooperation" and to bypass their endless loops, I took the only formal complaint and dispute form found available on the website platform, fully completed it with my official identity details, and attached all unassailable banking evidence. I have officially dispatched this comprehensive verification package to their security department (admin-security@1xbet-team.com) from my registered email (batallassalexander@outlook.es). As per your explicit directive, I have included your official address (stefan.m@casino.guru) in the direct CC of that transmission. You now have independent, unalterable access in your inbox to the exact signed document, the Banco Pichincha tracking codes, and the SafetyPay confirmations proving the $1,000.00 USD was successfully delivered to them. The operator now possesses a formal, fully documented transaction declaration under your direct supervision. If 1xBet refuses to accept this submission or continues to demand an invisible document, it will be undeniable proof of a systematic dilatory strategy. I kindly request that if my funds are not restored within the remaining timeframe of your final deadline, this case be closed immediately as "Unresolved" due to a total lack of cooperation from the casino.Best regards

Dear Stefan,

Procedural Correction: It appears there has been a clerical error or a mix-up in your latest response. Your message is addressed to a different user ("EnttäuschtvonSupabet") regarding an entirely different case, but the countdown timer has been activated on my profile (falalexanderbd). Please redirect that query to the correct thread.

Regarding my actual case against 1xBet, I am providing my formal update along with definitive proof to stop the timer:

I logged into my account and, as shown in the attached screenshot of my personal profile and open message box, 1xBet's latest claim is completely false. There is absolutely no specific "Declaration Form" or security link provided by the operator anywhere in my profile or inbox.

However, to completely eliminate any excuses regarding a "lack of cooperation" and to bypass their endless loops, I took the only formal complaint and dispute framework available on their website platform, fully completed it with my official identity details, and attached all unassailable banking evidence.

I have officially dispatched this comprehensive verification package to their security department (admin-security@1xbet-team.com) from my registered email (batallassalexander@outlook.es).

As per your explicit directive from your previous post, I have included your official address (stefan.m@casino.guru) in the direct CC of that transmission. You now have independent, unalterable access in your inbox to the exact signed document, the Banco Pichincha tracking codes, and the SafetyPay confirmations proving the $1,000.00 USD was successfully delivered to them.

The operator now possesses a formal, fully documented transaction declaration under your direct supervision. I kindly request that you correct the thread mix-up, review your inbox (CC) to verify my submission, and proceed to close this case as "Unresolved" if the casino fails to restore my funds within the remaining timeframe of your final deadline.

Best regards.

Dear falexanderbd,

Thank you for your response and for the information provided.

I apologize for my previous reply. It was intended for a different complaint thread and was posted here by mistake.

Dear 1xBet Casino EC,

It appears that the declaration form is not available to the player through their account. Therefore, we kindly ask you to send the declaration form directly to the player's registered email address and CC me at stefan.m@casino.guru, as previously requested.

As this complaint has been ongoing for an extended period of time, we would appreciate it if you could expedite the process so that we can move the case forward. If the player won't be provided with the documentation within the following deadline of seven days, we will be forced to close the complaint as unresolved which might negatively affect your Safety Index on our website.

I hope we can reach a mutually acceptable resolution.

I look forward to your response.

Dear Stefan,

I am providing an immediate update regarding the progress of my verification.

On July 15, 2026, I received the official "Declaration of Licit Origin of Funds" from the operator's security department. Please note that the document template provided by 1xBet was drafted entirely in Spanish ("Declaración de Origen Lícito de Fondos"). Consequently, to ensure absolute consistency and avoid any translation discrepancies on their end, I have fully completed, electronically signed, and returned the document in Spanish, exactly as they provided it.

I have officially dispatched this completed document to verification-latam@1xbet-team.com from my registered email (batallassalexander@outlook.es).

As per your explicit instruction, I have included your official email address (stefan.m@casino.guru) in the direct CC of this transmission. You should now have full access in your inbox to the signed PDF, which serves as unassailable proof of my complete cooperation and compliance with their requirements.

Since I have fully met their demands under your direct supervision, the operator no longer has any technical or procedural excuses to delay. I kindly request that you monitor their response during the remainder of the 7-day deadline and proceed to close the case in my favor if they fail to restore my USD $1,000.00 immediately.

Best regards, falexanderbd

Dear falexanderbd,

Thank you for your response and for the information provided.

Dear 1xBet Casino EC,

Could you please review the documentation submitted by the player and update us on the outcome of the verification?

If the submitted documents comply with your verification requirements and no further issues remain, we kindly ask you to proceed with processing the player's withdrawal.

I look forward to your response.

Hello,

Thank you for your messages.

We are checking the information you provided. Please expect a reply soon.

Best regards,

1xBet Team

Dear 1xBet Casino EC,

Thank you for your response and your continued cooperation.

We appreciate that the information is currently under review. As this complaint has already been ongoing for an extended period of time, we would like to kindly ask you to provide us with the outcome of your review at your earliest convenience.

If the documentation submitted by the player satisfies your verification requirements, we kindly ask you to proceed with processing the player's withdrawal. If any additional information is required, please specify exactly what is still missing.

I look forward to your response.

Hello,

Thank you for your message.

Please note that your verification is currently being handled by the Payment Department, not the Security Department.

We kindly ask you to continue communicating directly with the responsible team via verification-latam@1xbet-team.com and carefully follow the instructions provided in their emails. All verification requirements and detailed guidance have already been sent to your registered email address, so you should already have them available.

Unfortunately, we do not have access to the correspondence exchanged between you and the Payment Department, nor are we authorized to disclose or forward those emails or their contents to third parties.

If the Casino Guru moderation team requires confirmation of the instructions you received, you are welcome to share the emails with them yourself, should you wish to do so, as they are already available in your mailbox.

Thank you for your cooperation.

Best regards,

1xBet Team

Dear Stefan,

I am responding immediately to address the false claims made by the 1xBet representative:

False Claim Regarding Sent Emails: As I clearly demonstrated in my previous update with proof of the email received on July 15, that "Declaration of Licit Origin of Funds" is the only email and the only set of instructions I have ever received from them. The operator cannot claim they have sent additional emails or guidance because that simply has not happened; it is factually false information intended to misinform the mediation.

Fabricated Bureaucratic Evasion: 1xBet is now attempting to split responsibility between a "Security Department" and a "Payment Department" to create artificial barriers and evade direct oversight, falsely asserting that non-existent correspondence exists in my mailbox.

Full Compliance with Received Directives: I have fulfilled 100% of the instructions contained in the only official email received. As verified in your own inbox (where you were directly CC'd), I completed, electronically signed, and returned the Declaration of Licit Origin of Funds to verification-latam@1xbet-team.com.

The operator is using false statements regarding sent emails to bypass your deadline. Since I have fully complied with the only requirements provided under your direct supervision, I request that you reject these dilatory tactics and proceed to mark this complaint as "Unresolved" due to bad faith and unjustified retention of my USD $1,000.00.

Best regards.

Dear 1xBet Casino EC,

Thank you for your response and for your continued cooperation.

According to the player, they have complied with all of the instructions they have received from the Payment Department and have already submitted the requested documentation to verification-latam@1xbet-team.com. They have also stated that they have not received any further requests for additional documentation.

Could you please liaise with the relevant Payment Department and confirm the current status of the verification? We would appreciate it if you could clarify whether any further action is required from the player. If additional documentation or information is still needed, please specify exactly what is missing.

If the player has already fulfilled all of the verification requirements, we kindly ask you to proceed with processing the withdrawal without further unnecessary delay.

I look forward to your response.

Dear Stefan,

I am providing a critical update regarding 1xBet's ongoing stall tactics:

Today, July 29, 2026, I received an email from their general support (info-en@1xbet-team.com). Instead of resolving my verification based on the signed document submitted on July 15, they are now directing me to a completely different email address (verification-en@1xbet-team.com), contradicting their initial instruction to use the LATAM channel (verification-latam@1xbet-team.com).

To ensure they cannot use "wrong email department" as yet another excuse, I have forwarded the exact signed Declaration package to verification-en@1xbet-team.com with you in direct CC once again.

This continuous redirection between verification-latam and verification-en is definitive proof of an intentional runaround strategy designed to evade your deadline.

All requested documentation remains submitted under your direct oversight. I request that you reject these endless circular redirections and proceed to close this case as "Unresolved" due to the casino's bad faith and unjustified withholding of my USD $1,000.00.

Best regards.

Dear Stefan,

I am pleased to share a major update regarding my case.

Today, 1xBet's Verification Department (verification-latam@1xbet-team.com) officially notified me by email that my account verification process has been successfully completed ("El proceso de verificación se ha completado con éxito"). I have attached a screenshot of their official confirmation email to this post.

Following this official confirmation, I am now requesting the withdrawal of my USD $1,000.00 directly on the operator's platform.

I kindly request that you keep this complaint thread open until the funds are successfully processed and credited to my personal bank account. As soon as the transfer lands, I will update this thread immediately so the case can be marked as successfully resolved.

Thank you very much for your invaluable assistance throughout this process.

Best regards.

Hello,

Thank you for your update.

We are pleased to see that your verification has now been successfully completed.

At this stage, we kindly ask you to create a withdrawal request through your personal account using the available withdrawal method.

Once the withdrawal request has been submitted, it will be processed in accordance with the standard procedures. If you encounter any issues during the withdrawal process or require further assistance, please let us know, and we will review the situation.

Thank you for your cooperation.

Best regards,

1xBet Team

Dear Stefan and 1xBet Team,

I attempted to process the withdrawal as requested. However, it is technically impossible to proceed because my account balance is currently showing $0.00 USD.

The USD $1,000.00 that was previously deducted from my account balance has not been restored or credited back to my account yet.

I kindly request the 1xBet Team to manually reinstate the USD $1,000.00 balance to my Account ID (481062953) so I can immediately execute the withdrawal request through the platform.

I have attached a screenshot of my account dashboard showing the current $0.00 USD balance for verification.

Best regards.

Hello,

Thank you for your message.

To help us continue investigating your case, we kindly ask you to provide the following screenshots in full-screen view:

-A full-screen screenshot of the "Payment History" section.

-A full-screen screenshot of the "Withdrawals" section with the drop-down menu in the top-right corner expanded, showing the complete list of all withdrawal requests.

Please make sure the screenshots are not cropped and that all dates, statuses, and transaction details are clearly visible.

Once we receive these screenshots, we will be able to review the information further and continue the investigation.

Thank you for your cooperation.

Best regards,

1xBet Team

Dear falexanderbd,

Thank you for your update.

It appears that the casino is requesting additional screenshots in order to investigate why your account balance is currently showing USD 0.00.

Could you please provide the casino with the following full-screen screenshots as requested:

• The Payment History section.
• The Withdrawals section, including the expanded drop-down menu in the top-right corner showing the complete list of all withdrawal requests.

Please make sure the screenshots are not cropped and that all dates, statuses, and transaction details are clearly visible.

Once you have submitted the requested screenshots, please let us know so that we can continue monitoring the case. If the investigation confirms that your balance should be restored, we will ask the casino to proceed with reinstating the funds and processing your withdrawal without further unnecessary delay.

I look forward to your response.

Dear 1xBet Casino,

Thank you for your response and for the continued cooperation.

The player has now provided the requested screenshots. Could you please review them and let us know the current status of the investigation?

In particular, we would appreciate it if you could clarify why the player's balance is still showing $0.00 and whether the deducted $1,000 can now be reinstated so the player can proceed with the withdrawal.

I look forward to your response.

Hello,

Thank you for providing the requested screenshots.

We are currently checking the information with the responsible department regarding your case. Please allow us some time to complete the review.

As soon as we receive an update or clarification regarding the status of your balance and the next steps, we will inform you.

Thank you for your patience and cooperation.

Best regards,

1xBet Team

Dear Stefan,

I respectfully request your direct intervention to set a final deadline on this matter.

This entire verification and withdrawal process has now been dragging on for nearly 6 months. Every single time a requirement is fulfilled—most recently receiving official written confirmation from 1xBet that my verification was successfully completed—the operator introduces yet another open-ended delay.

Now, after I provided full proof that my balance is still $0.00 USD, 1xBet simply asks for "some time" without offering any clear timeframe or justification.

Given that 100% of the requested documentation has been submitted and verified under your direct oversight, allowing an indefinite review period only rewards their stalling tactics.

I kindly ask you to set a strict, final deadline for 1xBet to manually reinstate my USD $1,000.00 balance or, failing that, to proceed with marking this complaint as "Unresolved" due to bad faith and unjustified withholding of funds.

Best regards.

Dear 1xBet Casino EC,

Thank you for your response and for your continued cooperation.

We understand that you are currently checking the information with the responsible department. However, as this matter has already been ongoing for an extended period of time and the player has provided all the requested information, we would appreciate it if you could prioritize the review.

Could you please provide us with a clear update within the next seven days regarding the player's balance and the reinstatement of the USD 1,000.00?

We look forward to your response.

Hello,

Thank you for your patience.

We have checked the information regarding your account. According to our records, the balance was used by you to place bets, and we did not deduct or withdraw the funds from your account.

All bets placed during the relevant period are available in your Personal Account under the Bet History section.

For a detailed breakdown of all transactions and movements of funds on your account, you may also request a callback from our Support Team.

Thank you for your understanding.

Best regards,

1xBet Team

Dear Stefan,

1xBet's claim that I used these funds to place bets is a complete fabrication, disproven by 1xBet's own official support staff in written chat logs.

I am attaching screenshots of official support chats with 1xBet agents (Francisco and FR) from March 3, 2026, where they explicitly state the following:

Official Deduction Acknowledged: The support agents clearly explain that on February 19, 2026, 1xBet manually canceled and deducted $1,000.00 USD (consisting of 3 deposits: $300, $200, and $500) directly from my account balance, claiming they were "credited by error."

Fabricated Narrative: It is logically impossible for me to have "used the balance to place bets" when 1xBet’s financial department manually confiscated and deducted that exact $1,000.00 USD from my account on February 19.

Due to date-range limitations on the platform’s interface, I have formally requested the complete, unedited Bet History log via email from support. However, their own internal chat records attached here already provide undeniable proof that the funds were deducted by the operator, not gambled away.

Pattern of Deliberate Stalling: This cannot continue. 1xBet is engaging in a systematic pattern of dilatory tactics. Every time a new condition or excuse is refuted with verifiable evidence, they invent another false narrative without providing any concrete proof.

Request for Case Closure: I respectfully request that you reject this false defense and close this case immediately as "Unresolved" due to bad faith and lack of evidence from the operator, applying the maximum penalty to their Safety Index. This will allow me to formally submit this complete mediation record directly to the Curacao Licensing Authority for regulatory escalation.

Best regards.

Dear 1xBet Casino EC,

Thank you for your response.

The player disputes that the USD 1,000.00 was used to place bets and has provided us with information suggesting that the funds were manually deducted from the account.

To clarify the situation, could you please provide us with evidence showing that the disputed USD 1,000.00 was actually used by the player for betting? In particular, we would appreciate the relevant betting history and/or account transaction records showing the movement of these funds.

You may send the relevant evidence directly to my email address at stefan.m@casino.guru.

We look forward to reviewing the evidence and clarifying what happened to the disputed funds.

Hello,

We are still clarifying the information with the responsible department regarding your case. As soon as we receive an update from them, we will provide you with a further response.

Thank you for your patience and understanding.

Best regards,

1xBet Team

Dear Stefan,

I request your direct intervention regarding 1xBet's continuous failure to provide evidence and their deliberate pattern of obstruction.

Accusations Without Proof: 1xBet accuses me of gambling away the funds, but they do so completely without proof. They have failed to provide a single Bet ID, timestamp, or transaction log to support their false claim.

Refusal to Provide Bet History: More than a week ago, I formally requested my complete, unedited Bet History log directly from 1xBet support via email. To date, they have ignored my request and provided no documentation, just as they have failed to submit any proof to you on this thread.

Evolution of False Narratives: 1xBet’s excuses continue to shift systematically:

They initially blamed payment gateway errors.

Their support agents explicitly confirmed in writing on March 3 that their financial department manually canceled and deducted $1,000.00 USD from my balance.

Now, they launch unproven accusations without any evidence, claiming I spent funds that their own system had already confiscated.

Procedural Stalling: Posting generic placeholder messages claiming they are "still checking with the responsible department" after you explicitly demanded technical proof is an obvious attempt to stall this mediation indefinitely.

This cycle of baseless accusations and deliberate delays cannot continue. I respectfully request that you enforce a strict final deadline for 1xBet to produce concrete technical proof or immediately close this case as "Unresolved" due to bad faith, enabling me to escalate this complete file directly to the Curaçao Licensing Authority.